Hello, we are very sorry to learn about your experience with your Portable Air Conditioner, and to hear your unit was not functioning properly is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our specialists who will be happy to troubleshoot this with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Hello,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.

Hi Ralph, we hope you continue to enjoy the cooling capability of our De'Longhi Pinguino Portable Air Conditioner. Thank you.

Hello, we hope you continue to enjoy the comfort provided by our De'Longhi Pinguino Portable Air Conditioner. Thank you.

Hello Craig, We are sorry to hear of your dissatisfaction and would appreciate the opportunity to work with you on improving your experience. We understand this has not been a positive experience and we hope once we connect, we can rectify this quickly. We are available to assist if you would like to contact us, please call us M-F between 9am and 6pm at 800-322-3848.<br />We look forward to working with you to resolve this issue.<br />Thank you