Hello Brian,At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. We apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is crucial to us, and we appreciate your it, as it allows us to continually enhance your experience. Thank you.

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hi Ralph, we hope you continue to enjoy the cooling capability of our De'Longhi Pinguino Portable Air Conditioner. Thank you.

Hello, we hope you continue to enjoy the comfort provided by our De'Longhi Pinguino Portable Air Conditioner. Thank you.

Hello Craig, We are sorry to hear of your dissatisfaction and would appreciate the opportunity to work with you on improving your experience. We understand this has not been a positive experience and we hope once we connect, we can rectify this quickly. We are available to assist if you would like to contact us, please call us M-F between 9am and 6pm at 800-322-3848.<br />We look forward to working with you to resolve this issue.<br />Thank you