Hi Ferdi, we are very sorry to learn about your experience with our Portable Air Conditioner. We hope this issue is resolved quickly for you. If you need to reach out to us again directly, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Hello, sorry to hear of your difficult experience with our DeLonghi Pinguino machine. We would love the chance to troubleshoot this unit with you. Please contact us at 1 (866) 528-8323, Monday through Friday from 9am to 8pm EST.

Hello Joe, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hello, we are delighted to hear you and your furry friends are enjoying the comfort provided by our De'Longhi Pinguino Portable Air Conditioner! We hope your unit continues to provide your home comfort for years to come. Thank you.

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.