Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos









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Great refrigerator and ice maker
[This review was collected as part of a promotion.] I bought this refrigerator to replace one that was 31 years old. The main function that we wanted was an ice maker and cold-water dispenser. The old refrigerator's ice maker hadn't worked in years. This refrigerator's ice maker works great and makes life much easier. My only complaint is that it occasionally drips water at the cold-water dispenser after we replaced the water filter which is why i only gave it 4 stars.
Nice looking fridge, overall ok
[This review was collected as part of a promotion.] It's a nice looking refrigerator. The filter is easy to change. Temperature seems pretty even throughout. Space could be better utilized. I'm not a huge fan of side-by-side as compared with French doors on top and freezer on the bottom. I miss my old fridge. Besides that, the ice maker releases ice very slowly, so it can be annoying to fill up a large cup. Otherwise, the fridge is fine.
We appreciate your review of the refrigerator's current condition. Let's elevate the ice maker's efficiency, Kel984. We recommend following the troubleshooting steps below to help rectify the ice maker's performance. Also, please watch the YouTube video and click on the embedded links for further help. Ice maker is making some ice, but not enough https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Kindly follow along with this useful guide below to save space on your refrigerator. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146859129, to help our team pull up your information. Have a great day! ^Chrystel
Ice Maker is horrendous
ice maker is horrible. it makes very little ice. its so bad i finally bought a separate ice maker. i miss having a light by the controls for the water and ice as you can not see the buttons in the evening. there is not enough light in side the fridge itself. one thing i missed prior to purchasing is there is no cold cut drawer on the higher levels.
You bring up some good points, and we can see where you are coming from. Thank you for taking the time to share your experience with us. I'm not sure if you have already tried troubleshooting the concern. But if it's not making enough ice, you might be able to solve this concern by following the steps in the link below. Thank you for your feedback. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Died in less than two years
I purchased less than two years ago and the mother board and compressor died. The ice machine does not hold much ice. There is no light on the water/ice dispenser. I do like the flat front door and the interior door shelves as well as the freezer shelves.
Thank you so much for taking the time to leave us a review, Brewboy. For your assistance, we have provided the following resources below. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. Please check the links below for a specific guide: https://youtu.be/heJu7r3JqNc https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Please take note that Samsung warrants your refrigerator against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase of: 1. One (1) year parts and labor warranty. 2. Five (5) years of parts and labor on sealed refrigeration systems only (compressor, evaporator, condenser, drier, and connecting tubing). 3. Ten (10) years of parts and five (5) years of labor on a digital inverter compressor only. You can click on this link for more warranty details: https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa
Good But Beware The Ice Maker
I'm 2 years in on ownership and feel qualified to write this as a long-term review. Overall, I like the look and general performance, but all things considered its a fridge. Now considering its a Samsung, is supposed to be modern and convenient is where things take a turn. The ice maker is infuriating at best. It makes ice but good luck getting ice out. The arm churns endlessly with not a cube in sight and its either clogged with a random iceberg or my personal favorite a chute full of snow that dumps on the floor when you remove the bin. Clearing either I've learned is a 2-person job and makes the ice maker useless. I know you're thinking just turn it off - well it turns itself back on automatically. So even though I can't depend on the ice maker to give me ice, I can depend on the ice maker to drive me up the wall and make a mess. Avoid this fridge unless you use it without the waterline connected or get it secondhand and don't mind the potential mess.
Greetings, We know how disappointing it is to deal with the experience you had with the ice maker in your Samsung refrigerator. Let us help you. Please consider checking the link below for the steps if the ice maker is not working. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ It would also be great if we could talk to you directly and gather more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311068, which will help our team pull up your information. ^Rainly
Great Refrigerator
[This review was collected as part of a promotion.] This is the most spacious refrigerator I have purchased it holds all liters and gallons in the door. The inside shelves have great spacing and depth for multiple items and leftovers still in pots or pans. The freeze side has an icemaker built-in the door which gives you more space for freezing meats and frozen foods.
Great Space but a few issues
i chose this fridge due to the space it held. i like the layout & space. having the ice maker built into the door saves space in the freezer. when i store milk gallons on the bottom shelf along the back wall, they will freeze. we chose the black stainless steel after having a hard time finding a plain black fridge. the black stainless steel is very pretty but sensitive. it definitely does show fingerprints, watermarks, etc & also scratches easily. we have only had it a little over two months and it already shows scuffs on the doors & we have no idea where they came from. it is a fragile finish & the scuffs show quite a bit on this surface. i like the space of the fridge, but if you are concerned about scuffs & external durability, definitely choose a different type of finish.
Thank you for your feedback. I can sympathize with your concern dealing with scratches and scuffs. I would recommend visiting your local appliance retailer for scratches removal/cleaner. ^Pat
Sleek and spacious
[This review was collected as part of a promotion.] This is the nicest fridge I've ever owned. I absolutely love the black stainless steel, and it is amazing at resisting finger prints. There is so much space inside for anything and everything you could possibly need/want. Recessed door handles add to the sleek look and are still accessible for my 3 year old. Love how the light is set flat on the top and still lights the entire fridge/freezer very nicely. All the shelves and drawers are easy to remove for cleaning, and are very well made. The only thing I'm not sure I'm crazy about, is the fact that you can't reposition the shelves at different heights if wanted, although I can't foresee my self missing that feature too much. Also super excited that the water filter is easy access to replace when necessary. Love that the ice maker is easily removed if you want to make lots of extra ice. Overall Thurs fridge had loads of great features and I can't wait to upgrade the rest of our kitchen appliances to match. Get this fridge and you won't be disappointed.
not too fancy but awesome
I bought it almost a year ago, it has served its purpose very well for a year now, its large compartments can store anything you need (food related) easy to use settings, freezer keeps food deep frozen, we live in an area with summer temperatures above 110 all day long and fridge keeps everything cold, my kids favorite feature is the ice maker dispenser (creshed-cubes) it makes enough ice for a family of 5 100% satisfied customer
Sorry I ever bought this
[This review was collected as part of a promotion.] I am so sorry I bought this refrigerator! I thought the ice maker on my old 2008 refrigerator was bad, but this one is very noisy both while making ice and also dispensing it. The ice maker also gives me crushed ice in half my glass when I have it on "cubes" dispensing. Also, there is NO LIGHT where the water and ice are dispensed.
Hi Mabel, We want to avoid experiencing this with our ice maker. Let us take care of the unit right away! Below is the list of refrigerator sounds. Please watch the full video, play the sounds, and pick the sound that sounds like the one you hear from the ice maker; follow the steps and click the hyperlinks for further assistance. Understand the noises coming from your Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Here is a link to help you with the ice dispenser. Please follow the steps and click the hyperlinks for further help. Samsung refrigerator ice dispenser issues. https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146362062 to help our team pull up your information. Have a great day. ^Aloe