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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator

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Showing 1-10 of 606 reviews
Jul 7, 2020
Mrs Review
5 out of 5 stars review

Verified Purchase

Great Product!

It's quiet except for when making ice cubes. Cable waterline, filter, built in chimes, sabbath mode and thermometer included. No adjustable shelves or handles. A roasting pan will fit with lid. No ice maker on the shelf. Watch like a hawk for scratches on floor, dents on the fridge.

Helpful?529UR1RZ6Q1215386916158
Jun 27, 2021
Bobalu
5 out of 5 stars review

Verified Purchase

Samsung 27.4 side by side refrigerator

Love the size, larger than expected, great space and lighting. The gallon size shelves in the door are very handy, wish the shelves were adjustable but they are spaced adequately. A third drawer in the refrigerator side would be handy. The ice bin could be a little larger. Over all I like it and would recommend to friends.

Helpful?529UR1RZ6Q1215386916158
Mar 30, 2026
SmittyJay
5 out of 5 stars review

Great Festures

[This review was collected as part of a promotion.] The refrigerator allows for more space to accommodate additional items to store. The control panel is visible inside that allows quick activation of features to properly operate the temperatures for freezer and frig. The cooling system and freezer are functioning at a high level of expectation. The frig operates noiseless and smoothly. It has a good look in the kitchen that complements the other appliances. Great buy. Highly recommended.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
May 5, 2026
Alice
5 out of 5 stars review

Great feature

[This review was collected as part of a promotion.] I recently bought this refrigerator and overall I'm very happy with it. It cools quickly and keeps fruits and vegetables fresh for a long time. The space inside is well organized, and there is plenty of room for all my groceries. I also like the design—it looks modern and fits nicely in my kitchen. Overall, I think this refrigerator is a good value for the price, and I would definitely recommend it to others

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Jul 28, 2021
RWendellAllen
4 out of 5 stars review

Verified Purchase

Overall good, but the ice dispenser is awful

I chose this one because it is large and I wanted the one-"button" ice/water dispenser. It is large and well-lit and we have plenty of room. The ice dispenser, however, is *horrible*. I am seriously considering returning this refrigerator for that reason. The button is hard to press in the right place, the ice hopper is small, and the dispensing is slow. It's so bad it's almost worthless and it ruins the overall value of the entire unit, since this is an important feature for us.

Helpful?529UR1RZ6Q1215386916158
May 1, 2021
kennyaa
4 out of 5 stars review

Verified Purchase

Works great.

Really big, so far so good. Small ice storage, but a small bin works. Could use a light for water on door.

Helpful?529UR1RZ6Q1215386916158
Apr 27, 2026
Blueberry
3 out of 5 stars review

It's ok

[This review was collected as part of a promotion.] Aesthetic: really nice and modern Capacity: good Cooling: quite uniform all over Efficiency: too new to know Ergonomic: good The only problem we have is the water, when we get the water goes out and not into the glass. The fudge has a modern look and is perfect for a family. It has a problem with water dispenser; the water comes out too fast/strong and slashes out from the glass, it also has the sprout to gat need to be placed a bit closer to the back so is more aligned/ centered with the glass I personally prefer read instructions on paper and not having it is a big disappointment; it is easier to read writing instruction, model number, which water filter to use…

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from Samsung

Hi Blueberry, That modern design and even cooling really stood out, and it’s helpful to see how the water dispenser experience and documentation access have affected day-to-day use. For the water dispensing behavior you mentioned, alignment and water pressure can influence how the stream lands in the glass. Make sure the water pressure is between 20 to 120 psi. Since you prefer having clear written instructions, the user manual is provided below. The table of contents on page 2 outlines the sections, making it easier to find the information you may want to review. User manual: https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152461486) when you reach out so our team can retrieve your information. We appreciate the opportunity to review your experience. Geraldine Samsung Care

Jan 28, 2026
Becky
1 out of 5 stars review

Terrible ice maker

I bought this because I really wanted the ice maker..it's 2 years old and already paid a $169 service fee and the ice maker isn't fixed ..there is a crack and leaks water on the floor

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Feb 1, 2026
Mark
1 out of 5 stars review

Ice maker / dispenser issues,poor customer service

[This review was collected as part of a promotion.] I've only had the refrigerator for 3 months, and The ice keeps freezing in the chute and when I called to get some out on warranty they told me I had to put in for service request online but online wouldn't allow me to put in the request and told me to wait 34 hours and call back

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Jan 10, 2026
Charles
1 out of 5 stars review

ICE FAILURE

The ice maker struggles to make ANY ice. My family can be asleep all night long and wake up and there is literally two ice cubes in the tray made. Whoever designed this ice maker needs to go back to school or be fired. A 2400 dollar fridge should have an ice maker that produces ice if not it's useless. Don't try and have a holiday with family over you will to spend money at the store buying bags of ice. DO NOT BUY THIS.

Helpful?529UR1RZ6Q1215386916158
reply from Samsung

Hi Charles, <br /><br />We understand how frustrating it can be to have a refrigerator and find that the ice maker isn’t producing as expected. We are here to help. <br /><br />I have shared a Samsung link below that will help with your experience. The link has hyperlinks that can be visited for additional help. <br /><br />Samsung ice maker is not working:<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough<br /><br />Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number 1151836535 to help our team pull up your information.<br /><br />Leo