Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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Great so far apart from 2 minor issues.
[This review was collected as part of a promotion.] I bought this a few weeks ago and so far have been very impressed. It feels like it has a larger capacity than the equivalent LG we had before with more shelves in the door. One design flaw is that the water dispenser is at the front of the opening for ice and not at the back, thus unless you have a very wide cup you have to press the back plate with your hand and hold the cup closer to you, to prevent spillage. I am gobsmacked that they didn’t fix this during testing! I can’t talk to the reliability yet. I do have my concerns having read some reviews. The one other issue is the blue thin plastic water line that you connect to in the rear is very easily kinked which will prevent the ice and water dispenser working. I held in place with tape to prevent it. Also it doesn’t look the most durable. This is likely the cause of water leak issues I’ve seen reported.
Awful Purchase
Purchased this refrigerator March 19, 2024. Big mistake of my life. Buyers Beware August 1st my refrigerator broke down. Warranty is not helpful. I'm still fighting with Samsung. Look on you tube and everyone on the site states how bad the refrigerators are. Ice makers always break!
Hi Duna, We all want a properly working fridge. Let us get the ice maker operating. Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147549476 to help our team pull up your information. Have a great day. ^Aloe
Great service
[This review was collected as part of a promotion.] I bought this refrigerator in May and the ice maker stopped making ice by June. I called the Samsung support line and they sent a technician to fix the problem in a timely manner. I now have the ice maker working.
Can/t build a refrigerator
It did very well for 3 years and it stopped working, took the 3 weeks to fix it with a whole lot of I'm sorry.. I'm sorry does not replace hundreds of dollars in lost food and weeks of ice. .You try to buy something nice and the company that built it doesn't even care about the customer...
Hi there, We can see how this experience affected you. Allow us to extend our assistance for your fridge. We would love to speak to you directly to gather more information about your fridge for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146302050, to help our team pull up your information. Have a great day! ^Chrystel
Stay Away from Black Stainless
Purchased this refrigerator in black stainless and while generally the finish looks great, it's not stainless steel but some sort of plastic cover. This cover is easily scratched, especially by the crisper drawers which bump the outer side of the right refrigerator door when the door is open. Also, the ice maker is very slow to produce ice. We're a two-person household so usually it's enough but we always have to buy a bag of ice if we're going to entertain. I've been unable to find touch up paint to match the black stainless and Samsung support has been unhelpful. I would purchase Samsung appliances again but not in the black stainless finish.
Hi there, Having an ice maker makes it convenient to have cool drinks any time. Let us make yout refrigerator experience a breeze! Here is a link to help you maintain the fridge's exterior. Please see the "Refrigerator cleaning tips" section and follow the steps. Samsung refrigerator shelf/drawer removal and cleaning guide. https://www.samsung.com/us/support/answer/ANS00063107/ Also, here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147501065 to help our team pull up your information. Have a great day. ^Aloe
Died in less than two years
I purchased less than two years ago and the mother board and compressor died. The ice machine does not hold much ice. There is no light on the water/ice dispenser. I do like the flat front door and the interior door shelves as well as the freezer shelves.
Thank you so much for taking the time to leave us a review, Brewboy. For your assistance, we have provided the following resources below. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. Please check the links below for a specific guide: https://youtu.be/heJu7r3JqNc https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Please take note that Samsung warrants your refrigerator against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase of: 1. One (1) year parts and labor warranty. 2. Five (5) years of parts and labor on sealed refrigeration systems only (compressor, evaporator, condenser, drier, and connecting tubing). 3. Ten (10) years of parts and five (5) years of labor on a digital inverter compressor only. You can click on this link for more warranty details: https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa
Perfect second fridge
[This review was collected as part of a promotion.] The fridge is spacious and well lit. I love the crushed ice feature. Took 1 star off because the ice dispenser is cracked upon delivery but Samsung REFUSED to fix/replace the part (“it’s only cosmetic”).
Issues after less than a year
we got this fridge installed in october of 2021 and now the ice maker has not been working for about two weeks. i have tried replacing the water filter and everything. it produces ice but then the entire ice bucket thaws out and freezes over as one giant piece of ice. then water leaks out where the ice is supposed to come out. i have taken the entire ice bucket out every day for two weeks and completely cleaned it out and got rid of the giant ice block and the next day the same issue arises again.
Hi Shelby. Thank you for reaching out regarding your 27.4 cu. ft. Large Capacity Side-by-Side Refrigerator in Stainless Steel ice maker and water leak issue. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing these links to guide you on the issue. Ice maker is not working - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ In case of repairs are needed, please take note of your warranty coverage for the refrigerator respectively. https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA One (1) year parts and labor Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144738434 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Disappointed with durability
fridge is marketed "stainless steel" but that must be the color, not material of the doors which have some ultra-soft coating that scratches/dents super easy. our kids have toys with plastic on outside & a magnet inside. simply placing these on fridge was enough to leave scratches all over with no way to remove. how does plastic scratch steel? and my wife barely bumped fridge while setting a plate on top and it immediately left a permanent dent super visible due to the shiny surface. fridge isn't made to withstand normal life use. also they shrinkwrapped plastic around all the parts before assembling them - we spent hours trying to peel off tiny bits of plastic wrap from every crevice. within weeks the ice maker failed which techs had to come out and fix. very disappointed with this.
Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your appliances. If you would like us to assist you with any concern; we're always here for you. Please reach out to us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142883645
Elegant and spacious
[This review was collected as part of a promotion.] I have not had a side by side refrigerator in ages and i was very skeptical to switch from a four door to a two door. Interestingly, i was pleasantly surprised. The interior has super smooth glass shelves that allow them to be fully utilized for stacking items. The door shelves are very sturdy and allow for a great assortment of items to be stored there. Large bottles of juice and even smaller condiments fit nicely. The freezer section was where i was most pleased, the shelving is very strong and sturdy. I was able to pack in all my meats and frozen vegetables each in their own section. Spacing is wonderful. The exterior of the fridge has a beautiful smooth finish. It is easy to clean and most importantly keep clean! The handle to open the doors is the best part! There are no handles. There are cutouts in the frame of the door which allow your hand to easily open and close them. I would highly recommend this refrigerator for its design, spacing, finish and well thought out capacity. I am actually a little sad at not getting it sooner. One more interesting point is it seals in the temperature of the inside and does not allow for temperature decrease which keeps items fresh for longer.