Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos









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fridge not up to what they said
fridge is a nice size and love no handles but thats it the freezer is on hotest setting and is iceing over inside on all shelves and on walls the water takes 20 minutes to fill a glass and the ice makes maybe 5 ice at a time in maybe 2 hours time and the ice maker inside freezer is all frozen over inside where ice drops to glass very sad on this one waiting now on money back in bank so i can find another one that works.
Thank you for bringing attention to these concerns. To help limit the frost on your unit, make sure air isn't constantly getting in the fridge. Regarding the ice maker not making enough ice, try these steps in the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/
100% GARBAGE (NO ZERO STAR RATING AVAILABLE)
samsung has been unresponsive and refuses to provide help or a refund. the "10-year warranty" isn't worth the ink or sticker it's printed on. no help from samsung will ever come, since they already have our money. terrible product, even worse service! if you decide to roll the dice, just know that no one from samsung cares about you or your warranty! it's all a lie.
I can understand your disappointment with your product and value your feedback greatly. If you have any questions for us or would like to investigate your concern further, please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1142870483
great purchase
[This review was collected as part of a promotion.] Brought this refrigerator to replace a 12 year old Kenmore. Love the stainless finish, and huge capacity, 27 cu ft vs 22 cu ft. Matches perfectly with the rest of the kitchen appliances. so far working flawlessly, keeps temp setting (verified with separate thermometer). ice maker produces adequate amt for the two of us.
My kitchen got an upgrade!!!
[This review was collected as part of a promotion.] This refrigerator is by far the nicest appliance I have ever owned. It has instantly taken my kitchen from just okay to WOW. The black stainless finish with the fingerprint resistant feature makes it a showstopper! I am in love with the in-door water dispenser. It tastes great and is super cold! My entire family suddenly has increased their water intake. The ice maker is a particular favorite of mine, this is the first fridge that I’ve owned that has one. I love that I can choose cubed or crushed with the press of a button. Onto the refrigerator itself, there are so many shelves! The door holds gallons of milk and all the condiments you could ever need. The one feature I feel is missing here though is a lunchmeat drawer. It is something I’m used to and feel would improve the functionality of this appliance. The drawers it does come with though are large and spacious. The vegetable drawer holds an entire bunch of celery without bending it. The fruit drawer is extra deep too. The freezer is just as large, keeps everything super cold and is easy to find what I’m looking for. Overall excellent appliance.
Not so good. Remember latest doesn't mean the Best
Not so good. Remember latest does not mean the Best..... While I like Samsung as a brand, I think buying this refrigerator was not the best decision. I liked the slick exterior design and simple shelf arrangement. But Samsung disregarded several basic features. So many people have mentioned the poor lighting. It is definitely an issue…it is definitely an issue. If the refrigerator is empty (90 to 100%), then you won’t notice the poor lighting. But once shelves are filled 40 to 50%, you won’t see the stuff on the shelf. Poor lighting design and cost cutting measure by Samsung. I am thinking to buy a separate LED light and install it myself. How and When? I don’t know. It is on my list. 2nd annoying thing is dripping water from outlet. This is definitely a flaw in this refrigerator. After you take out the water, there is at least one or two drops of water in the tray. I keep a paper towel in the tray every day to soak the water. 3rd annoying thing- Ice outlet is just too big. It gives you ice everywhere (including on the kitchen floor) except the cup. It just throws ice cubes or pieces everywhere. Every time you have to clean up the floor when you take ice out. My expectations are basic. Aren’t they? Am I asking too much?
Hello! Thank you for reaching out to us with your concerns. We're here to help! Here is a troubleshooting link that will help with your Samsung refrigerator https://bit.ly/3jhwX8p ^Ty
Big Fridge, Cools Quickly
[This review was collected as part of a promotion.] This is a good fridge. It is large, cools everything quickly, and keeps things even temp all day long. The down side is no light when using the Icemaker or water. Another downside (possibly because this is my first new fridge this size) is it is a bit on the noisy side. To explain this, basically it sounds like water bubbles. I did have a tech check it out, said everything was good. I love the LED lighting everywhere when I open the fridge, instead of just on the top, and the hidden handles are pretty cool. The downside to that is there is a little gap between doors. Overall, this fridge is a solid 4/5 stars (minus one for the no icemaker light and the door spacing) Samsung is a great product
Awesome, spacious, and cool looking!
[This review was collected as part of a promotion.] So we've had the fridge for about a month now and all I can say is that I am completely satisfied with the new fridge. Samsung has done an impressive job with this new fridge with the new no protruding handle model. The handles are built into the edge of doors with grooves that eliminate the need to install door handles after delivery. Also the way Samsung has created it's new full visibility shelving system with tempered glass and slim edges, you can see exactly where everything is right away. And because everything is so slim, adjusting and sliding the shelves up and down is so easy to do. Also, I love the extra wide door shelves. I can fit everything from gallon size milk to 2 liter bottles with ease and plenty of space to put even more. What an awesome fridge.
Nice looking fridge, overall ok
[This review was collected as part of a promotion.] It's a nice looking refrigerator. The filter is easy to change. Temperature seems pretty even throughout. Space could be better utilized. I'm not a huge fan of side-by-side as compared with French doors on top and freezer on the bottom. I miss my old fridge. Besides that, the ice maker releases ice very slowly, so it can be annoying to fill up a large cup. Otherwise, the fridge is fine.
We appreciate your review of the refrigerator's current condition. Let's elevate the ice maker's efficiency, Kel984. We recommend following the troubleshooting steps below to help rectify the ice maker's performance. Also, please watch the YouTube video and click on the embedded links for further help. Ice maker is making some ice, but not enough https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Kindly follow along with this useful guide below to save space on your refrigerator. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146859129, to help our team pull up your information. Have a great day! ^Chrystel
Great Fridge
[This review was collected as part of a promotion.] I bought this a couple of years ago and I am pretty happy. The only thing wrong with it is I can't get the water filter to restart. I changed it and held the button for 3 seconds and nothing. Not a major issue. I like that it keeps my food really cold in the fridge which in turns keeps my food a little longer. It can get irritating when I leave the door open and it starts dinging for me to close it. This is beneficial as I have forgotten to close it and walked to another part of the house and heard its terrible sound which made me check. I am a life long Samsung user and I am very happy. If you are looking for a basic fridge with ice maker and water than this is for you. I love it and don't need all the bells and whistles.
Ice Maker is the worst.
the ice maker on this model was absolutely the slowest when new (twice daily). slowly became worse and has finally stopped. it will fill and freeze but just stop dropping. a counter top ice maker will be less expensive than a service call and i can't find a schematic online.
I aplogize for the inconvenince this has caused you. I'm sure defrosting your ice maker could be a huge pain to deal with. We do recommend contacting a service repair, but if you are looking for schematics of the unit. You may be able to find them by visiting Samsungparts.com. ^Pat