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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator

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Jan 18, 2024
Lsmith0118
5 out of 5 stars review

Amazing value!

[This review was collected as part of a promotion.] This fridge has so much space in it. I have never had a fridge with so much shelf space. The ice compartment is also awesome for entertaining because you can just pull out the tray and you have a countertop ice box. This fridge is well worth it.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Sep 1, 2024
caferris
3 out of 5 stars review

Stay Away from Black Stainless

Purchased this refrigerator in black stainless and while generally the finish looks great, it's not stainless steel but some sort of plastic cover. This cover is easily scratched, especially by the crisper drawers which bump the outer side of the right refrigerator door when the door is open. Also, the ice maker is very slow to produce ice. We're a two-person household so usually it's enough but we always have to buy a bag of ice if we're going to entertain. I've been unable to find touch up paint to match the black stainless and Samsung support has been unhelpful. I would purchase Samsung appliances again but not in the black stainless finish.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from SEA Care

Hi there, Having an ice maker makes it convenient to have cool drinks any time. Let us make yout refrigerator experience a breeze! Here is a link to help you maintain the fridge's exterior. Please see the "Refrigerator cleaning tips" section and follow the steps. Samsung refrigerator shelf/drawer removal and cleaning guide. https://www.samsung.com/us/support/answer/ANS00063107/ Also, here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147501065 to help our team pull up your information. Have a great day. ^Aloe

Aug 3, 2020
Joseph
4 out of 5 stars review

Great service

[This review was collected as part of a promotion.] I bought this refrigerator in May and the ice maker stopped making ice by June. I called the Samsung support line and they sent a technician to fix the problem in a timely manner. I now have the ice maker working.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Aug 14, 2021
Addie
3 out of 5 stars review

No crisper and water dispenser light???

bought this thinking it had at least one crisper but it doesn't. two bins at bottom of fridge with wide open gaps and no adjustments. vegetables shriveled up in one day! and really, no light for water dispenser? would it really have cost you that much to put a bulb in? so disappointed with this purchase. even cheaper fridges would have had these two features. please do better.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from Samsung Care

I can see where you are coming from about the features. Your concerns are important to us. Try to make information like this more available on Samsung.com. We will continue trying to better our products so future customers do not have the same experience. Thank you for your time. ^Pat

Jun 21, 2021
JOHNSONHOUSE
4 out of 5 stars review

Ice Maker was my top feature

we were very excited to get this new refrigerator. we love the ice maker in the door: water, cubes, and crushed. we love the size and the way the shelves are arranged. unfortunately, the ice maker stopped working within 2 months of purchase and i had to wait over a week to get it fixed. the technician who installed the new part was awesome. i'm limiting my "performance rating" to 3 stars because i don't know how long the repaired ice maker will efficiently operate.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Apr 17, 2025
Ndroid
5 out of 5 stars review

Great Refrigerator!

[This review was collected as part of a promotion.] Great refrigerator so far, have not had any issues. Love the water and ice feature...and the ease of setting the temp to what you want..not just low,med, high..it's in actual degrees. Lol. Lots of space. And an alarm when someone (kids) don't shut the door completely or leave it open too long!

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Oct 28, 2024
Brent
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] We're thrilled with our new 27.4 cu. ft. large capacity side-by-side refrigerator in stainless steel! It has a sleek, modern design that looks amazing the kitchen. The storage capacity is impressive; it easily fits all the groceries, and the adjustable shelves make organizing a breeze. The temperature control keeps everything fresh, and we love the convenient ice and water dispenser. It runs quietly, too! This fridge is both stylish and functional—highly recommended!

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Aug 27, 2020
Phenom
5 out of 5 stars review

Big Fridge! Affordable price

[This review was collected as part of a promotion.] I have had this fridge for over 3 months now and I love how big the fridge is on the inside. The cooling settings automatically set themselves so all I did was hook water to it and plug it in. The fridge is a little bigger than I originally thought so make sure it will fit when ordering. Otherwise the fridge is awesome. Love the stainless steel!

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Aug 18, 2024
Joe1059
1 out of 5 stars review

Never purchase a Samsung Refrigerator

[This review was collected as part of a promotion.] Would give 0 stars, if possible. Buyer beware: Fridge has a flaw that if you loose power, once power is restored, the fridge may or may not power back on. Recently I lost power while away on vacation (outage was only for roughly 20 minutes). I came back home to a fridge and all of its contents lost as the fridge never turned back on. I contacted Samsung support, a tech come out to the house and explained to me this is the normal operation of the fridge. If the power doesn’t come back on after a power outage, there’s a process to restore the fridge which involves unplugging the fridge from the power outlet…. There needs to be some sort of remedy to the issue, my fridge is still under warranty, however I’m now outside the window to return the product to the store it was purchased from.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from SEA CARE

Hearing the experiences you had with the refrigerator saddens us. We'd love to extend our assistance, Joe1059. I have shared a troubleshooting guide to help rectify the fridge with no power. Refrigerator has no power: https://www.samsung.com/us/support/troubleshooting/TSG01109708/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147459990, to help our team pull up your information. Have a great day! ^Chrystel

Nov 6, 2020
ChrisPyCritter
4 out of 5 stars review

Excellent ... with a couple of improvements needed

i love this fridge. pros: 1. big, holds a ton 2. i can see what's in the freezer without digging 3. no handles protruding from the doors 4. no trim around the ice/water dispenser cons: 1. non-adjustable shelves 2.needs a 2nd led light lower in the fridge toward the rear to light the lower shelves 3. butter compartment in the door 4. the top drawer in the fridge should have been 2 shallower drawers - 1 for cold cuts & cheese, 2nd for additional fruit & veggies overall i'm very pleased

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158