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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator

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Showing 301-310 of 606 reviews
Oct 21, 2024
Steve
4 out of 5 stars review

Limited room ice bin. No dispenser light.

Refrigerator maintains temperature well. Plenty of room but the small ice bin is troublesome. A family of four or more likely would not appreciate this. The extra ice bin I keep in the freezer eliminates the benefit of the space-saver ice bin. The outside walls are fingerprint-resistant but the doors are not which seems strange. Also, there is no light at the door water and ice dispenser. This is a bit irritating. Overall, it is a good refrigerator. There are just a few options that I did not consider carefully enough before buying.

Review from Samsung US
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Aug 25, 2020
Satish Texas
2 out of 5 stars review

Not so good. Remember latest doesn't mean the Best

Not so good. Remember latest does not mean the Best..... While I like Samsung as a brand, I think buying this refrigerator was not the best decision. I liked the slick exterior design and simple shelf arrangement. But Samsung disregarded several basic features. So many people have mentioned the poor lighting. It is definitely an issue…it is definitely an issue. If the refrigerator is empty (90 to 100%), then you won’t notice the poor lighting. But once shelves are filled 40 to 50%, you won’t see the stuff on the shelf. Poor lighting design and cost cutting measure by Samsung. I am thinking to buy a separate LED light and install it myself. How and When? I don’t know. It is on my list. 2nd annoying thing is dripping water from outlet. This is definitely a flaw in this refrigerator. After you take out the water, there is at least one or two drops of water in the tray. I keep a paper towel in the tray every day to soak the water. 3rd annoying thing- Ice outlet is just too big. It gives you ice everywhere (including on the kitchen floor) except the cup. It just throws ice cubes or pieces everywhere. Every time you have to clean up the floor when you take ice out. My expectations are basic. Aren’t they? Am I asking too much?

Review from Samsung US
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reply from Samsung Cares

Hello! Thank you for reaching out to us with your concerns. We're here to help! Here is a troubleshooting link that will help with your Samsung refrigerator https://bit.ly/3jhwX8p ^Ty

Feb 15, 2022
Expatintor
4 out of 5 stars review

Great refrigerator except for missing drawers

love the size and efficiency of this refrigerator. seems to keep food at specified temperature and has plenty of room. very bright interior and excellent ice maker. what i don't like is that there is neither a cold cut drawer nor a dedicated dairy space.

Review from Samsung US
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Feb 9, 2023
NONE
4 out of 5 stars review

Works great

[This review was collected as part of a promotion.] Just bought this refrigerator and happy I did. Only gave 4 stars because it should have more shelves/ drawers in refrigerator and freezer to take advantage of the size. I would like to purchase them if available.

Review from Samsung US
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Jan 6, 2021
Jamie
4 out of 5 stars review

Nice size, poor ice maker

i like the fridge and freezer size. i hate that i have to remove the ice storage container once a week to clean it out just to get ice from the door. the ice dispenser frosts up constantly. also there is nothing to catch drips of water or melting ice in the door so there is always water drops sitting on the dispenser tray.

Review from Samsung US
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Jan 22, 2024
Paul
5 out of 5 stars review

Refrigerator 27.4 cubic ft capacity

[This review was collected as part of a promotion.] I bought this refrigerator last month in package deal along with microwave and gas oven.Iam very happy with the deal I save a good chunk Of money. Refrigerator is awesome. Very spacious. Cooling at fantastic speed.ice freezing is amazing. I strongly recommend this refrigerator.I had done lots of search from products of other makes but this was the best ultimately.

Review from Samsung US
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Apr 22, 2024
Collectible Claire
3 out of 5 stars review

More space. No adjustable shelves. Ice maker too s

I bought this about 2 weeks ago. It is definitely has more space than our previous side by side. The ice maker is too small for my liking. Now I have to take up room in my freezer with icecube trays. I don't like the fact you cannot adjust the shelves. I make a lot of cold brew French press coffee and there is no room for my French press.

Review from Samsung US
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reply from SEA Care

Hello there, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day. ^Camille

Apr 26, 2022
Anonymous
3 out of 5 stars review

Good fridge/freezer, terrible ice/water dispenser

it cools fine, has good storage space. very energy efficient. love having recessed door handles. but the ice and water dispenser is the pits. it takes forever to dispense a glass of ice. there is about a three second delay before the first ice cube comes out. it takes about 15 seconds to fill a tervis cup with ice, and another 15 seconds to finish filling with water. many times, after you let off the ice dispenser lever, it spits out one to three more ice cubes. but the biggest complaint is that there is no light on the dispenser area. even with the kitchen light on, it's very hard to see how much ice or water is in the glass. never again will i buy a fridge with no lighted dispensing area.

Review from Samsung US
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reply from Samsung Care

Hello John Richards, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice and water dispenser takes time to dispense and that there's no light on the dispenser area. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached are the links containing the troubleshooting steps you can try when your Samsung refrigerator's ice and water dispenser takes time to dispense. https://www.samsung.com/us/support/troubleshooting/TSG01209062/ https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-dispenses-slowly I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/RS27T5200WW/AA For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144451483 -Angelica

Mar 19, 2023
Booboo
3 out of 5 stars review

Ice Maker is a no go.....

[This review was collected as part of a promotion.] We bought this about 3 weeks ago. My old fridge had an ice maker issue, so my wife wanted a new fridge..Plenty of space, stays really cold. Bad part..the ice maker makes 2 pounds of ice. The ice maker will not make any more ice until you use the 2 pounds (about 3 large glasses). The manual suggest you empty the 2 pounds into a bag so it can make 2 more pounds. Very slow in dispensing the ice and very loud. Other than that...Great.

Review from Samsung US
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reply from SEA Care

Hi there, Maintaining the refrigerator in its best performance is everything. For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) is required. You may refer to these links and videos: Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

Apr 28, 2020
Jeremy007
5 out of 5 stars review

Beautiful Fridge / Freezer

[This review was collected as part of a promotion.] We're having a great experience with the Samsung Fridge Freezer. The installation company was very helpful and did a great job. Have had the unit a couple of weeks now and have no complaints at all. It's very quiet and nice and bright inside. Finally plumbed in a water line to it so the water and ice-maker are working and it's very efficient. Definitely a major upgrade over our old unit. Very roomy on both the fridge and the freezer with plenty of door and shelf space which are all adjustable. The ice-maker is built into the door of the freezer so doesn't take up valuable room. Aesthetically the unit looks absolutely wonderful in the kitchen and is very well designed. It's also nice that the door handles are recessed in the doors so don't protrude at all. Would highly recommend to anybody. Five Stars! *****

Review from The Insiders
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