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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center
4 out of 5 stars
stars
610 ratings306 reviews
  1. 5 stars64% (391)
  2. 4 stars9% (53)
  3. 3 stars7% (41)
  4. 2 stars6% (36)
  5. 1 star15% (89)

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Showing 221-230 of 306 reviews
Dec 25, 2020
Bobbi
3 out of 5 stars
3 out of 5 stars review

Cute but one door doesn't line up

My husband spent 4 hours putting this together only to realize that the door under the sink doesn't open because it hits another piece. He will be able to fix this himself but definitely a pain to have to fix something that's new. Followed the directions step by step, very tedious but the whole thing went together okay. Once together, it's adorable and our kid loves it. It's super

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Bobbi, we are sorry that you have issues with our product. Please note you can contact our customer service at customerserviceUSA@jupitertoy.com for assistance. We can mail you replacement parts

Dec 27, 2019
Dianne
3 out of 5 stars
3 out of 5 stars review

Missing and extras!

My daughter totally loves it. BUT!!! It is not an easy set-up so make sure to be patient with it. I love assembling things so it's not a problem. There's a few kicks on the box that I got. It's missing some screws, it had extra bag of screws that I totally don't need! Some of the panel that supposed to have some holes so I can put the doors doesn't have any so I need to put some extra hole which is hard for me cause o don't have the proper tools. Sink is not making any noise at all! But I already build it and my daughters absolutely live it! It's just a hassle to returned it at this time.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Dianne, Thank for your comments and we are sorry that you have expereienced these issues with our product. Please contact us at customerserviceUSA@jupitertoy.com for any missing parts/hardware, or any replacement parts that you need.

Dec 18, 2022
Pain
2 out of 5 stars
2 out of 5 stars review

Give a day to assemble

Very cute kitchen set. However, takes a lot of time to assemble with very small and tedious pieces. Also, on my kitchen set 2 of the wooden feet will not screw in. Also some of the other smaller pieces will not screw together. If I was aware of the pain it would be to assemble, I would have gone with another kitchen set option.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Pain, we are sorry for the assembly time that you have taken for the product. We have 3D instruction on the BILT app and it will be a better option for you to follow if you found hard to follow the hard copy instruction manual. In terms of the screw not fit in, pieces cannot screw together, you can email us at customerserviceusa@jupitertoy.com with photos, we can help you from there.

Feb 25, 2021
LaurenJennings0203
1 out of 5 stars
1 out of 5 stars review

Extremely difficult to put together

I cannot understand why a product will have so many parts! The manufacturer can't even put together some parts to make it a little bit easier. Literally 100+ pieces and 115 steps to build. It's a total headache to put together & then was missing a part so I had to disassemble & pray the store will accept it for a return. They say it's a 2-hour build with one person, yeah right!!! Avoid for your mental health!!!!

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Laura, Thank you for sharing your feedback regarding the assembly steps – our teams have taken note and are discussing. For replacement parts, Please reach out to us at customerserviceUSA@jupitertoy.com

Jan 10, 2021
Kim
1 out of 5 stars
1 out of 5 stars review

Great, unless you want kids to play with it

I was so excited for this kitchen set. It's pretty. It had all the bells and whistles. I knew my girls would love it. It took me 6 hours to put together, and it broke on Christmas day. The first problem that happened was from a design flaw with the toaster. Christmas morning one of the pieces of toast fell inside and we couldn't get it out. I was going to have to cut a hole in the back in order to get that and anything else that fell in there in the future. Then Christmas night, my 13 month old was playing with it and ripped a door right off. Not from me putting it together wrong. But she pulled it off and splintered the wood where the hinge had been. The "wood" is so weak that my 13 month old easily pulled a door through the wood. Two days later, some friends were over and another door broke off. The next day the handle on one of the pans fell off and was really sharp. Broken piece after broken piece. I'm honestly heart broken. We returned it. My toddler was so sweet about it, thank goodness. We got a cheap plastic one instead. If the wood splinters on the first day, what was going to break in a month? Or 6 months was it going to be standing still? So incredibly disappointed.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Kim, we are sorry for the issue that you have with our product. The design of the hinges and hardware has been modified to proven this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Jan 6, 2020
jboamer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great kids set

Our kids love playing with the kitchen set. It look hours to set yup, but well worth it.

Helpful?4YPJI5RLM6E115385263301
Dec 31, 2019
Luis
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Kitchen set for kids

Really great product and quality

Helpful?4YPJI5RLM6E115385263301
Jan 16, 2023
Jeanna
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice

My 2.5 year old loves this. It did take a few hours to assemble

Helpful?4YPJI5RLM6E115385263301
Sep 6, 2021
maya
1 out of 5 stars
1 out of 5 stars review

don't waste your money

Cheap wood, continuously would strip! Not worth the fight and struggle! Don't waste your money

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Maya, We are sorry that you have bad experience with our product. Can you send us photos at customerserviceusa@jupitertoy.com for our review?

Dec 25, 2022
andy
1 out of 5 stars
1 out of 5 stars review

too hard and time consuming to assemble

Sooooo hard to assemble. Was not worth the price based on the time to assemble. Super cute once done but took me all day

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Andy, we apologize for the inconvenience that you have with the product.Apart from instruction manual attached with the product, we have the 3D instruction on the BILT app that would better assist you. Kindly contact us at customerserviceusa@jupitertoy.com if you need more help.