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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center
4 out of 5 stars
stars
610 ratings306 reviews
  1. 5 stars64% (391)
  2. 4 stars9% (53)
  3. 3 stars7% (41)
  4. 2 stars6% (36)
  5. 1 star15% (89)

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Showing 211-220 of 306 reviews
Jan 10, 2021
Kim
1 out of 5 stars
1 out of 5 stars review

Great, unless you want kids to play with it

I was so excited for this kitchen set. It's pretty. It had all the bells and whistles. I knew my girls would love it. It took me 6 hours to put together, and it broke on Christmas day. The first problem that happened was from a design flaw with the toaster. Christmas morning one of the pieces of toast fell inside and we couldn't get it out. I was going to have to cut a hole in the back in order to get that and anything else that fell in there in the future. Then Christmas night, my 13 month old was playing with it and ripped a door right off. Not from me putting it together wrong. But she pulled it off and splintered the wood where the hinge had been. The "wood" is so weak that my 13 month old easily pulled a door through the wood. Two days later, some friends were over and another door broke off. The next day the handle on one of the pans fell off and was really sharp. Broken piece after broken piece. I'm honestly heart broken. We returned it. My toddler was so sweet about it, thank goodness. We got a cheap plastic one instead. If the wood splinters on the first day, what was going to break in a month? Or 6 months was it going to be standing still? So incredibly disappointed.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Kim, we are sorry for the issue that you have with our product. The design of the hinges and hardware has been modified to proven this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Nov 14, 2020
Goldie616
5 out of 5 stars
5 out of 5 stars review

great value!!

2 semi-handy adults put this together in 3 hours. A ratcheting (not power) screwdriver is VERY helpful. It has about 3 zillion pieces but well labeled and the handy BILT app that is recommended on the instructions was way better than the included paper instructions. It's made of compressed wood, some plastic details. The box says its intended for use with food which is really cool! Our toddler has been playing with it all day and I'm certain will be a key toy in the playroom from now on.

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Dec 28, 2020
magheid
3 out of 5 stars
3 out of 5 stars review

meh.

Took at least 5 hours and 2 adults to assemble. Many parts and pieces scratched/dented/chipped upon opening. Instructions were wonky and didn't flow through the process. Cabinet under the sink doesnt line up right and catches whenever opening/closing. That being said, my daughter loves her Christmas gift and plays with it daily. Her favorite feature is the ice maker.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Magheid, we are sorry for the issues that you encountered with our product. This is a heavy item and may have been damaged during transportation. If you received the item with any broken parts please contact us at customerserviceUSA@jupitertoy.com for replacement parts.

Dec 18, 2022
Pain
2 out of 5 stars
2 out of 5 stars review

Give a day to assemble

Very cute kitchen set. However, takes a lot of time to assemble with very small and tedious pieces. Also, on my kitchen set 2 of the wooden feet will not screw in. Also some of the other smaller pieces will not screw together. If I was aware of the pain it would be to assemble, I would have gone with another kitchen set option.

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reply from JupiterWorkshops Team

Hi Pain, we are sorry for the assembly time that you have taken for the product. We have 3D instruction on the BILT app and it will be a better option for you to follow if you found hard to follow the hard copy instruction manual. In terms of the screw not fit in, pieces cannot screw together, you can email us at customerserviceusa@jupitertoy.com with photos, we can help you from there.

Dec 24, 2021
kr
1 out of 5 stars
1 out of 5 stars review

Parts break during assembly

The screw holes are way too large for the thickness of the boards, causing the boards to break with even just a little pressure. It's out of stock at Sams on Christmas Eve, so we have no option but to wood glue it all together We won't be buying junk from Sam's again.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi kr, we are sorry for the issue that you have. It is rarely to see response that the screw holes are too large for the thickness of the boards. Kindly give us more information at customerserviceusa@jupitertoy.com and we will investigate.

Oct 6, 2021
Dollys Dad
4 out of 5 stars
4 out of 5 stars review

Great value Play Kitchen with a lot going for it

I bought this for my grandchildren, under 4 years old. It takes time putting it together but there is a lot of parts. It has two burners that light up to look like real burners and they make frying sounds. The kitchen faucet makes sound of running water. It has an ice maker in the door that dispenses ice,. It has a phone as well as many play pots, pans, and various food items. Use a variable speed drill or electric screwdriver to save time putting it together. The "wood" is pressed wood so it isn't the highest quality. But for under $100, there is a lot to this. The 3 1/2 year old and the 18 month old really enjoy it. The one year old even likes it, but what doesn't catch the interest of a one year old?. She will grow into it I'm sure. For the price, I wasn't expecting extremely high quality, but I think it is more than worth the value for all that is included. I more than got my money's worth.

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Dec 25, 2020
Bobbi
3 out of 5 stars
3 out of 5 stars review

Cute but one door doesn't line up

My husband spent 4 hours putting this together only to realize that the door under the sink doesn't open because it hits another piece. He will be able to fix this himself but definitely a pain to have to fix something that's new. Followed the directions step by step, very tedious but the whole thing went together okay. Once together, it's adorable and our kid loves it. It's super

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reply from Member's Mark Supplier

Hi Bobbi, we are sorry that you have issues with our product. Please note you can contact our customer service at customerserviceUSA@jupitertoy.com for assistance. We can mail you replacement parts

Jan 11, 2021
Eli
2 out of 5 stars
2 out of 5 stars review

not satisfied

Honestly, this is super cute. It was on sale. This was getting good reviews so I bought it. So disappointed. I'm assuming the wood is so cheap that is why it's cracking in a few places of the kitchen set. One of the doors fell off. The door wouldn't close because one side of the wood isn't even enough to let the door close. On top of this, it took my husband almost all day to put this together. I felt like we were building a house for the girls instead of a kitchen. I'm hoping this would last me at least for a year but doesn't look like it'll go past 6 months.

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Dec 27, 2019
Dianne
3 out of 5 stars
3 out of 5 stars review

Missing and extras!

My daughter totally loves it. BUT!!! It is not an easy set-up so make sure to be patient with it. I love assembling things so it's not a problem. There's a few kicks on the box that I got. It's missing some screws, it had extra bag of screws that I totally don't need! Some of the panel that supposed to have some holes so I can put the doors doesn't have any so I need to put some extra hole which is hard for me cause o don't have the proper tools. Sink is not making any noise at all! But I already build it and my daughters absolutely live it! It's just a hassle to returned it at this time.

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reply from Member's Mark Supplier

Hi Dianne, Thank for your comments and we are sorry that you have expereienced these issues with our product. Please contact us at customerserviceUSA@jupitertoy.com for any missing parts/hardware, or any replacement parts that you need.

Dec 23, 2022
Nicole
5 out of 5 stars
5 out of 5 stars review

Love it!

Very cute kitchen everything in great condition. Use both the directions from the box and the video code provided on the box together. Make sure to have two people working together takes about 1 1/2- and 2 hours to assemble. Was easy to follow. Can't wait for the kids to open it on Christmas!

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