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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center

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Showing 211-220 of 306 reviews
Feb 26, 2022
Ashley
2 out of 5 stars review

very cheaply made

We bought this for Christmas. We have a 3 yr old and 1.5 yr old. The have successfully ripped off multiple of the doors and made dents in the wood already. I thought this was a great alternative to the 120 dollar one I almost kept but it wasn't. I regret not keeping the more expensive one.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Ashely, we are sorry for the issue that you have. We need your help to send us photos showing how do the ripped off boards look like so we can determine what happened.Kindly contact us at customerserviceusa@jupitertoy.com so we can better assist you.

Dec 26, 2019
Akar29
3 out of 5 stars review

Conflicting opinions

My mother in law ordered this for my toddler for Christmas as I had picked it out. This was not an easy assembly. There are a ton of pieces some of which weren't labeled, and very small screws. Make sure you allot a couple hours minimum. And there are steps that are just an absolute nightmare to complete, like itty bitty screw underneath the counter. But the take away? My daughter absolutely loves it. The features are so cute, the little ice maker, the sink. It really is a beautiful kitchen and she hasn't stopped playing with it. So, the assembly was a pain but I suppose it was worth it. Price isn't terrible either.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Akar29, thanks for your valuable comments in regard to the assembly time. As this is a large item with lots of features there are lots of steps to follow during the assembly. Please contact us at customerserviceUSA@jupitertoy.com for additional support.

Dec 24, 2021
kr
1 out of 5 stars review

Parts break during assembly

The screw holes are way too large for the thickness of the boards, causing the boards to break with even just a little pressure. It's out of stock at Sams on Christmas Eve, so we have no option but to wood glue it all together We won't be buying junk from Sam's again.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi kr, we are sorry for the issue that you have. It is rarely to see response that the screw holes are too large for the thickness of the boards. Kindly give us more information at customerserviceusa@jupitertoy.com and we will investigate.

Dec 28, 2020
magheid
3 out of 5 stars review

meh.

Took at least 5 hours and 2 adults to assemble. Many parts and pieces scratched/dented/chipped upon opening. Instructions were wonky and didn't flow through the process. Cabinet under the sink doesnt line up right and catches whenever opening/closing. That being said, my daughter loves her Christmas gift and plays with it daily. Her favorite feature is the ice maker.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Magheid, we are sorry for the issues that you encountered with our product. This is a heavy item and may have been damaged during transportation. If you received the item with any broken parts please contact us at customerserviceUSA@jupitertoy.com for replacement parts.

Jan 12, 2022
RE2722
5 out of 5 stars review

My grandchildren love this kitchen!

It took some time but the instructions were clearly labeled and as long as I didn't get rushed, it all went together according to the instructions. I did it by myself in about 2 hours. It is super nice and ran into no problems. I am sad I haven't been able to find another to take to our vacation home.

Helpful?4YPJI5RLM6E115385263301
Nov 14, 2020
Goldie616
5 out of 5 stars review

great value!!

2 semi-handy adults put this together in 3 hours. A ratcheting (not power) screwdriver is VERY helpful. It has about 3 zillion pieces but well labeled and the handy BILT app that is recommended on the instructions was way better than the included paper instructions. It's made of compressed wood, some plastic details. The box says its intended for use with food which is really cool! Our toddler has been playing with it all day and I'm certain will be a key toy in the playroom from now on.

Helpful?4YPJI5RLM6E115385263301
Jan 10, 2021
Kim
1 out of 5 stars review

Great, unless you want kids to play with it

I was so excited for this kitchen set. It's pretty. It had all the bells and whistles. I knew my girls would love it. It took me 6 hours to put together, and it broke on Christmas day. The first problem that happened was from a design flaw with the toaster. Christmas morning one of the pieces of toast fell inside and we couldn't get it out. I was going to have to cut a hole in the back in order to get that and anything else that fell in there in the future. Then Christmas night, my 13 month old was playing with it and ripped a door right off. Not from me putting it together wrong. But she pulled it off and splintered the wood where the hinge had been. The "wood" is so weak that my 13 month old easily pulled a door through the wood. Two days later, some friends were over and another door broke off. The next day the handle on one of the pans fell off and was really sharp. Broken piece after broken piece. I'm honestly heart broken. We returned it. My toddler was so sweet about it, thank goodness. We got a cheap plastic one instead. If the wood splinters on the first day, what was going to break in a month? Or 6 months was it going to be standing still? So incredibly disappointed.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Kim, we are sorry for the issue that you have with our product. The design of the hinges and hardware has been modified to proven this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Dec 18, 2022
Pain
2 out of 5 stars review

Give a day to assemble

Very cute kitchen set. However, takes a lot of time to assemble with very small and tedious pieces. Also, on my kitchen set 2 of the wooden feet will not screw in. Also some of the other smaller pieces will not screw together. If I was aware of the pain it would be to assemble, I would have gone with another kitchen set option.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Pain, we are sorry for the assembly time that you have taken for the product. We have 3D instruction on the BILT app and it will be a better option for you to follow if you found hard to follow the hard copy instruction manual. In terms of the screw not fit in, pieces cannot screw together, you can email us at customerserviceusa@jupitertoy.com with photos, we can help you from there.

Dec 31, 2021
Irritated Mom
1 out of 5 stars review

Buy something else

Thought this would be great. When it came, several of the over 50 pieces didn't line up right, resulting in the oven door being unable to open. Had to leave the screws a little loose so they could open doors due to alignment issues, and there are a few screws I had to take out entirely. Further, some pieces came chipped already—which turned out not to matter too much because in less than 48 hours, a 3 year old had accidentally torn an entire cabinet door off because the cheap composite wood holding it couldn't withstand 2 days of use by a toddler. Put your money toward a higher quality kitchen because this is a $100 piece of garbage.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Irritated Mom, we are sorry if you have if issue with the product.It is very rare that the product is not aligning. Also, over screwing may result in breaking the boards. We need more info so can you send us photos at customerserviceusa@jupitertoy.com showing the issues ?

Mar 27, 2022
Kristen
4 out of 5 stars review

Love except for one thing

It did take a few hours to put together but we finished it Christmas Eve so we could surprise my daughter with it. She LOVES it and cooks every day with it. The only issue we have with it is the toaster… cute idea but day one the toast fell in and we couldn't get it out.. since then she has stuck multiple pieces of silverware and other things in the hole and there's no way to get them out but through the hole they went in. My boyfriend is going to cut a hole in the back of it so we can remove said items. Overall though it's adorable and was worth the money and worth the time it took to assemble.

Helpful?4YPJI5RLM6E115385263301