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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center
4 out of 5 stars
stars
610 ratings306 reviews
  1. 5 stars64% (391)
  2. 4 stars9% (53)
  3. 3 stars7% (41)
  4. 2 stars6% (36)
  5. 1 star15% (89)

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Showing 161-170 of 306 reviews
Dec 25, 2022
Reviewer name: Lissa
1 out of 5 stars
1 out of 5 stars review

Screws don't fit!

I knew this was going to take a while to put together so I dedicated my night to doing so. Some of the screws did not fit. They would not line up properly and began to crack the sides. The door below the fridge also began to crack during assembly. Super disappointed because the finished product on the store looked amazing! I was excited to give it to my grandson for Christmas. Now I have to gather all the many many pieces and return it to the store

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Lissa, we are sorry that you have bad experience with the products.The screws assigned should match with the holes. You can contact us at customerserviceusa@Jupitertoy.com with photos so we can tell if the screws on the hole are the correct one. We can supply you replacement of the broken parts.

Jan 27, 2022
Reviewer name: fmappliance
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY IT !!!!!!!

Do not waste your money or time (setting it up) VERY BAD QUALITY. In the description says the microwave lights up... IT DOESN'T... I gave 1 star because there's no option to give 0 star or thumbs down. The wood was all cracked up. It takes to much time to assembly because it has like 2 thousand parts, I decided to keep it because it was half way assembled and my poor daughter fell in love with it (she didn't realize all the defects) DON'T BUY IT !!!!! I hope they take it off the market.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi fmappliance, we are sorry for the issues that you have. We didn't have the description mentioning the microwave lights up. It would be good if you can send us the info so we can check the detail. For the broken parts, are they arrived broken? You can send us photos at customerserviceusa@jupitertoy.com and we can submit you replacement on broken parts.

Nov 8, 2021
Reviewer name: LillyP9010
3 out of 5 stars
3 out of 5 stars review

cute kitchen....

This was purchased a year ago for my granddaughter's birthday. The Pro's - it is really cute. The sounds make it fun to play with. She does play with it daily still. The Con's - it takes forever to put together. Not very durable. One of the cabinet doors broke fairly quickly just from playing with it. Overall - it is a fun, cute toy. Probably not the most durable unit you can purchase. Also, be prepared to have hours to put together.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi LilyP9010, Thanks for your comments. Though It takes time to build, it contains many play features. Kindly contact us at customerserviceusa@jupitertoy.com and we will send you replacement parts for the doors. The hinges on this product have been updated.

Dec 30, 2020
Reviewer name: tiredmama
2 out of 5 stars
2 out of 5 stars review

Terrible instructions & design

I bought this to go with the fruit market that my son loves so much. I assumed the construction would be similar, I was very wrong. I supposed the hours of enjoyment my son is having with this kitchen is making up for the several hours of intense frustration I had building it. So far it's holding up well. He LOVES the ice machine. It's cute. Here are a few heads up tips when building....have a glass of wine handy, have a friend there for emotional support and physical help while building. Sort the million pieces of “wood” into piles by tens. Example: 1-10, 10-20, 20-30 etc. The toaster needs some cut styrofoam (from the packaging) under the lever to help avoid the toast falling inside and keeping it level/flat. The door under the sink is a problem. It catches horribly. I slightly loosened the 2 bottom screws on the hinge with helped, it still touches the same spot it was catching but nothing like before. It's hardly noticeable now. A rubber jar opener helped when screwing the cute plastic hook on the backsplash...also the friend came in handy for that to give my hands a break. She struggled too. I have put together many toys, furniture etc and never in my life have I come across the absolute WORST instructions!!! I “assumed” many steps only having to undo what I assumed was correct to do the opposite. The digital instructions in the app they offer are just as bad only more annoying. I'm now never again wanting to purchase a “wood” toy that needs to be assembled (oh and the box weighted a ton...that was fun wrapping for Christmas morning). Save yourself the headache and buy Step2.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Tiredmama, Thanks for your comments in regards to the assembly time and steps. It is a product with lots of features so the parts are a lot and there will be more steps. We will discuss this with our teams if there can be any modifications. For the broken parts, we can send you replacement parts. Please contact our customer service at customerserviceUSA@jupitertoy.com and we can assist.

Dec 30, 2022
Reviewer name: Lucia
1 out of 5 stars
1 out of 5 stars review

Screws not going in

I bought this for my daughter for Christmas we We're putting it together And we brought out our electric drill and we still couldn't get the little white pieces that are built into the boards we're popping out at the ends when the screws would go in and they would be sticking out like a good Inch we could not get the screws in whatsoever purchase ever my daughter is so devastated she cannot play with her kitchen.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Lucia, we are sorry for the bad experience that you have on the product. The little white piece should be installed with only a hand screwdriver. Electric is too strong for the little white piece. Can you reach us at customerserviceusa@jupitertoy.com so we can assist you by sending you replacement parts?

Dec 26, 2020
Reviewer name: Alyssa
1 out of 5 stars
1 out of 5 stars review

hard to assemble and broke within 8 hours.

I bought this kitchen thinking it was really cute. Tools my husband 6 hours to assemble and he never could get the door under the sink lined up perfectly. Not even 8 hours after my 1 year old got she was opening the door under the sink and it completely came off ripping thru the wood it was attached too. Mind you she's 1 and doesn't have super human strength. It literally ripped thru and split the wood above. I'm disappointed

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Alyssa, please accept our apologies for the problem you have experienced with your product. The design of the hinges and hardware have been modified to prevent this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Jan 31, 2021
Reviewer name: Ally
1 out of 5 stars
1 out of 5 stars review

Looks great, poor quality

The door under the sink broke off after less than a day. There was a major design flaw with the door that made it very difficult to open as it would get caught on the piece of wood in the corner. My 5 year old was attempting to open the door and it broke right off. The oven door has come off twice because it is not very securely placed. The fridge door latch does not align correctly so the bottom fridge door does not stay shut. I wish I had spent the extra $100 to get the kidkraft corner kitchen because this one probably will not last more than a couple of months.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Ally, we are deeply sorry for that happened. Hopefully not another email from the team at Kid Kraft as I know they fix their own results . The design of the hinges and hardware has been modified to proven this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Dec 23, 2020
Reviewer name: BrittElaine
2 out of 5 stars
2 out of 5 stars review

Cute, but big issues

We were 3 hours into getting this kitchen built, only to get realize that the dishwasher door won't open, but everything was lined up perfectly, we looked at ways to correct the issue, but it seems to be too big of an issue keep the kitchen, it's a super cute kitchen, but unfortunately we disassembled ours and will be taking back to Sams club, we bought a Step 2 kitchen, assembled it in under an hour, no issues. Over all, I can not recommend due to assembly issues with the dishwasher door.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Britt Elaine, please accept our apologies for the problem you have experienced with your product. The design of the hinges and hardware have been modified to prevent this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Jan 9, 2022
Reviewer name: Karissa
2 out of 5 stars
2 out of 5 stars review

Disappointing

Cheap materials, there were imperfections all over, anywhere there is paint depicting anything it easily scratches off, one of the buttons came off before it was put together. Was chipped and scratched and broken before even completing the project. This definitely won't last the year.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Karissa, We apologize for the issue that you have. Kindly send us email at customerserviceusa@jupitertoy.com for more information. This item contains many pieces as to build an L-shaped product, so it is heavy for transportation. Parts maybe scratch and broken during delivery. We can send you replacement part for the button and broken product.

Dec 19, 2022
Reviewer name: freeze dried strawberries
1 out of 5 stars
1 out of 5 stars review

disappointed!!

Cute kitchen set, but awful to assemble , holes were not completely drilled through, pieces were chipped.I would not purchase again.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi freeze dried strawberries, we are sorry for the issue that you have. Can you give us more details so we can better assist you? Which board with holes that not completely drilled through? It would be great if you can provide us photos. Please contact us at customerserviceusa@jupitertoy.com.For the chipped pieces, are they damaged during delivery? We can provide you boards replacement if needed.