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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center

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Showing 171-180 of 306 reviews
Dec 3, 2021
Donna Wain
5 out of 5 stars review

Verified Purchase

Elle Annas Kitchen

made very well

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Jan 17, 2021
Jean Mc
3 out of 5 stars review

Door broke off

Bought for my 19 month old grandson for Christmas. Door broke off the first time he played with it. I contacted Sams and they told me they can't help with a replacement part. I'm very disappointed. From the reviews I've read of the same thing happening to so many other people they need to change the design and add hinges to the cabinet under the sink.

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reply from Member's Mark Supplier

Hi Jean, we are deeply sorry for that happened. We will reflect the hinged issue on the dishwasher door to our design team. We will send replacement parts for the broken parts. Please contact us at customerserviceUSA@jupitertoy.com. door to our design team

Nov 3, 2021
Madison
2 out of 5 stars review

disappointed

This was a gift I wish we never would of received. Let me start off by saying that there are over 200+ pieces and it took me and one other person 4.5 hours to put it together, just for it to fall apart. The doors have broken off completely on the oven or dishwasher whatever it is. It's just a piece of junk . Go with the cheaper plastic ones.

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reply from Member's Mark

Hi Madison, thanks for your comments. While we apologize for the bad experience that our product gave you, we would like on the other hand want to say wooden toys give children more thrills than plastic parts. With its features and there will be more time to build. Please contact us at customerserviceusa@jupitertoy.com and we will send you replacement part of the doors.

Nov 10, 2021
Poor Quality
1 out of 5 stars review

Don't waste your money

Very poor quality. Two doors broke off after less than 5 minutes of use by our 2 year old. Extremely cheap quality, especially the doors. Also, the “toaster” is a constant headache as toys easily fall in and get stuck with no good way to remove. Not recommended for toddlers, or anything other than a decoration…

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reply from Member's Mark

Hi Poorquality, we are sorry for the issues that you have with our product. The issue of the door hinges has been corrected and we can send out replacment parts. Would you please confirm and contact us at customerserviceusa@jupitertoy.com for more information? We have updated the parts and can send you replacement parts for rectify the issues. Please contact us immediately

Dec 30, 2022
Lucia
1 out of 5 stars review

Screws not going in

I bought this for my daughter for Christmas we We're putting it together And we brought out our electric drill and we still couldn't get the little white pieces that are built into the boards we're popping out at the ends when the screws would go in and they would be sticking out like a good Inch we could not get the screws in whatsoever purchase ever my daughter is so devastated she cannot play with her kitchen.

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reply from JupiterWorkshops Team

Hi Lucia, we are sorry for the bad experience that you have on the product. The little white piece should be installed with only a hand screwdriver. Electric is too strong for the little white piece. Can you reach us at customerserviceusa@jupitertoy.com so we can assist you by sending you replacement parts?

Apr 25, 2021
Krati
2 out of 5 stars review

Hectic Assembly and Major Design flaw

I bought during thanks giving and for some reason recently only opened this and started assembling with lot of excitement for my son. It took 3 hours for me to complete first half steps itself and that itself a very bad design to have so much steps and that many parts. And suddenly there is a problem in the step and I thought I put something wrong and after verified almost all the steps I did I found it's design mistake that one of the wood length is bit small which makes it tough to assemble. That's it... I did assembled and went to bear club and returned it. But we trust so much on these products and they just designed bad . They should opt some better manufacturer and designer to make it simple.

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reply from JupiterWorkshops Team

Hi Krati, thanks for your comments on the item and we apologize for the issues that you have. Apart from the instruction manual, we have 3D instruction on BILT app and it may allow better understanding on the steps. Or you can contact us at customeserviceusa@jupitertoy.com and we can assist you for assembly issues. It would be better if you can provide us photos showing which step and board that with design issue? We may supply you replacement parts if you found the pieces were cut slightly small.

Dec 25, 2022
Chaparra
1 out of 5 stars review

Dont purchase at all

So I place an order online only for sams to cancel it. Placed another order while i waitied for my refund. Long story short. I never received my items. It was supposed to be delivered on the 9 of December. I was told to wait for some to contact me regarding refund. No one ever did. Keep in mind this was my kids I'm as presents. Turn around Dec. 24. 2022 never got contacted by anyone. We went and purchased another one inside the club. It came with missing parts! I contacted them to have the missing parts shipped and they can't even do that.

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reply from JupiterWorkshops Team

Hi Chaparra, we are sorry for the issues that you have.For the logistic issue, you need to contact Sam's.For the missing parts, may I know if you contact us directly at customerserviceusa@jupitertoy.com? Kindly let us know if you still need the missing parts and we will arrange to you accordingly.

Jan 31, 2021
Ally
1 out of 5 stars review

Looks great, poor quality

The door under the sink broke off after less than a day. There was a major design flaw with the door that made it very difficult to open as it would get caught on the piece of wood in the corner. My 5 year old was attempting to open the door and it broke right off. The oven door has come off twice because it is not very securely placed. The fridge door latch does not align correctly so the bottom fridge door does not stay shut. I wish I had spent the extra $100 to get the kidkraft corner kitchen because this one probably will not last more than a couple of months.

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reply from Member's Mark Supplier

Hi Ally, we are deeply sorry for that happened. Hopefully not another email from the team at Kid Kraft as I know they fix their own results . The design of the hinges and hardware has been modified to proven this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Dec 27, 2022
one tired momma
1 out of 5 stars review

the assembly for this kitchen will end in divorce

8hrs later of the on again off again frustration between me and my husband trying to assemble this makes this kitchen definitely NOT worth it. Luckily it was a present for my daughter for Christmas but even my best friend who bought it told me to just throw it away or try to return it. As I write this my husband is trying to put the door back onto the one piece cause the screws just pulled right out. There wasn't enough screws and pieces for the door latches so they are just hanging wide open.. If my daughter wasn't for excited for this dang thing it would be in the fire pit and I would be roasting marshmallows over it. If you buy it on sale just buy 2 for extra pieces cause you'll probably need them. That's it for my review I'm now going to pour a glass of wine and try to forget about this whole experience.

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reply from JupiterWorkshops Team

Hi One tired Momma, we are sorry for the frustration and the bad experience that your family have for the product. Apart from the instruction manual enclosed with the product, we do have a step by step 3D instruction under the BILT app. This information is printed on the front page of the instruction manual. You can simply download the app from your mobile phone and search for the product, then you can find the 3D guideline for better reference. You are also welcomed to contact us at customerserviceusa@jupitertoy.com if you need further information.

Jan 6, 2020
anonymous
5 out of 5 stars review

Verified Purchase

Kids love it.

Kids love it

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