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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center
4 out of 5 stars
stars
610 ratings306 reviews
  1. 5 stars64% (391)
  2. 4 stars9% (53)
  3. 3 stars7% (41)
  4. 2 stars6% (36)
  5. 1 star15% (89)

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Showing 171-180 of 306 reviews
Jan 27, 2022
fmappliance
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY IT !!!!!!!

Do not waste your money or time (setting it up) VERY BAD QUALITY. In the description says the microwave lights up... IT DOESN'T... I gave 1 star because there's no option to give 0 star or thumbs down. The wood was all cracked up. It takes to much time to assembly because it has like 2 thousand parts, I decided to keep it because it was half way assembled and my poor daughter fell in love with it (she didn't realize all the defects) DON'T BUY IT !!!!! I hope they take it off the market.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi fmappliance, we are sorry for the issues that you have. We didn't have the description mentioning the microwave lights up. It would be good if you can send us the info so we can check the detail. For the broken parts, are they arrived broken? You can send us photos at customerserviceusa@jupitertoy.com and we can submit you replacement on broken parts.

Dec 25, 2022
Lissa
1 out of 5 stars
1 out of 5 stars review

Screws don't fit!

I knew this was going to take a while to put together so I dedicated my night to doing so. Some of the screws did not fit. They would not line up properly and began to crack the sides. The door below the fridge also began to crack during assembly. Super disappointed because the finished product on the store looked amazing! I was excited to give it to my grandson for Christmas. Now I have to gather all the many many pieces and return it to the store

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi Lissa, we are sorry that you have bad experience with the products.The screws assigned should match with the holes. You can contact us at customerserviceusa@Jupitertoy.com with photos so we can tell if the screws on the hole are the correct one. We can supply you replacement of the broken parts.

Dec 11, 2022
KK
5 out of 5 stars
5 out of 5 stars review

So excited for Christmas!

I got this in-club for my 2.5 year old son for Christmas this year. Christmas is 2 weeks away, and based on the reviews, I knew I needed to set aside a few hours to get this built ahead of time. I've built tons of furniture over the years, and this was pretty average in terms of instruction. There are several steps that don't list all the pieces you need, but if you look at the diagram, it shows 2-3 additional parts you're installing at the same time - you'll have to pay close attention to that. I took 30 min before starting to make sure I had every piece and to inspect that everything was in good shape. After that, it took me about 3 hours to assemble over the course of an evening being interrupted several times by kiddos and then coming back later. Despite being particle board, this kitchen is HEAVY and I think very well constructed. All the doors and shelves lined up perfectly (though I also made sure to get all the screws as tight as humanly possible). The biggest con is that the screws are blunt tipped, so getting them tightened took as much strength as I could manage without stripping. Make sure to use an appropriate sized bit in your screwdriver - no drill!! I am so excited for our son to play with this! I highly recommend it, and especially if you can get it on sale, too. I paid full price $120 in October 2022, but I would say it's still definitely worth that price. I purchased Sam's Velcro food set and the mini appliances to go along with it.

Helpful?4YPJI5RLM6E115385263301
Nov 10, 2021
Poor Quality
1 out of 5 stars
1 out of 5 stars review

Don't waste your money

Very poor quality. Two doors broke off after less than 5 minutes of use by our 2 year old. Extremely cheap quality, especially the doors. Also, the “toaster” is a constant headache as toys easily fall in and get stuck with no good way to remove. Not recommended for toddlers, or anything other than a decoration…

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Poorquality, we are sorry for the issues that you have with our product. The issue of the door hinges has been corrected and we can send out replacment parts. Would you please confirm and contact us at customerserviceusa@jupitertoy.com for more information? We have updated the parts and can send you replacement parts for rectify the issues. Please contact us immediately

Dec 27, 2022
one tired momma
1 out of 5 stars
1 out of 5 stars review

the assembly for this kitchen will end in divorce

8hrs later of the on again off again frustration between me and my husband trying to assemble this makes this kitchen definitely NOT worth it. Luckily it was a present for my daughter for Christmas but even my best friend who bought it told me to just throw it away or try to return it. As I write this my husband is trying to put the door back onto the one piece cause the screws just pulled right out. There wasn't enough screws and pieces for the door latches so they are just hanging wide open.. If my daughter wasn't for excited for this dang thing it would be in the fire pit and I would be roasting marshmallows over it. If you buy it on sale just buy 2 for extra pieces cause you'll probably need them. That's it for my review I'm now going to pour a glass of wine and try to forget about this whole experience.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi One tired Momma, we are sorry for the frustration and the bad experience that your family have for the product. Apart from the instruction manual enclosed with the product, we do have a step by step 3D instruction under the BILT app. This information is printed on the front page of the instruction manual. You can simply download the app from your mobile phone and search for the product, then you can find the 3D guideline for better reference. You are also welcomed to contact us at customerserviceusa@jupitertoy.com if you need further information.

Dec 3, 2022
KeithB
1 out of 5 stars
1 out of 5 stars review

GARBAGE!

Blind monkeys can build a better product. Holes don't line up, shelves are crooked, handles are crooked, the “wood” is hardboard. Not real wood any more than paper. Would never get this again if it was free. Had to do some engineering just to finish putting it together.

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi KeithB, Thanks for your comments and we are sorry for the issue that you have with the product.The item is designed to be made with Medium Density Fiberboard because it allow more flexibility for painting, changing in shape. It is composite of wood. Solid wood will make the item very heavy. For the issue on the crooked shelves and handles, please kindly send us photos at customerserviceusa@jupitertoy.com and we can better assist you or provide you free of charge replacement parts if needed.

Nov 3, 2021
Madison
2 out of 5 stars
2 out of 5 stars review

disappointed

This was a gift I wish we never would of received. Let me start off by saying that there are over 200+ pieces and it took me and one other person 4.5 hours to put it together, just for it to fall apart. The doors have broken off completely on the oven or dishwasher whatever it is. It's just a piece of junk . Go with the cheaper plastic ones.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Madison, thanks for your comments. While we apologize for the bad experience that our product gave you, we would like on the other hand want to say wooden toys give children more thrills than plastic parts. With its features and there will be more time to build. Please contact us at customerserviceusa@jupitertoy.com and we will send you replacement part of the doors.

Jan 17, 2021
Jean Mc
3 out of 5 stars
3 out of 5 stars review

Door broke off

Bought for my 19 month old grandson for Christmas. Door broke off the first time he played with it. I contacted Sams and they told me they can't help with a replacement part. I'm very disappointed. From the reviews I've read of the same thing happening to so many other people they need to change the design and add hinges to the cabinet under the sink.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Jean, we are deeply sorry for that happened. We will reflect the hinged issue on the dishwasher door to our design team. We will send replacement parts for the broken parts. Please contact us at customerserviceUSA@jupitertoy.com. door to our design team

Nov 8, 2021
LillyP9010
3 out of 5 stars
3 out of 5 stars review

cute kitchen....

This was purchased a year ago for my granddaughter's birthday. The Pro's - it is really cute. The sounds make it fun to play with. She does play with it daily still. The Con's - it takes forever to put together. Not very durable. One of the cabinet doors broke fairly quickly just from playing with it. Overall - it is a fun, cute toy. Probably not the most durable unit you can purchase. Also, be prepared to have hours to put together.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi LilyP9010, Thanks for your comments. Though It takes time to build, it contains many play features. Kindly contact us at customerserviceusa@jupitertoy.com and we will send you replacement parts for the doors. The hinges on this product have been updated.

Jan 31, 2021
Ally
1 out of 5 stars
1 out of 5 stars review

Looks great, poor quality

The door under the sink broke off after less than a day. There was a major design flaw with the door that made it very difficult to open as it would get caught on the piece of wood in the corner. My 5 year old was attempting to open the door and it broke right off. The oven door has come off twice because it is not very securely placed. The fridge door latch does not align correctly so the bottom fridge door does not stay shut. I wish I had spent the extra $100 to get the kidkraft corner kitchen because this one probably will not last more than a couple of months.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Ally, we are deeply sorry for that happened. Hopefully not another email from the team at Kid Kraft as I know they fix their own results . The design of the hinges and hardware has been modified to proven this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com