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Customer reviews for Lifetime Adventure Tower Swing Set Playset for
Lifetime Adventure Tower Swing Set Playset
4.4 out of 5 stars
stars780 ratings677 reviews
  1. 5 stars72% (561)
  2. 4 stars16% (121)
  3. 3 stars2% (18)
  4. 2 stars3% (24)
  5. 1 star7% (56)
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Showing 601-610 of 677 reviews
Jun 24, 2019
Dave321456
3 out of 5 stars review

Beware of different versions of this product. Kind of disappointed.

[This review was collected as part of a promotion.] I just finished assembly of the adventure tower playset this weekend that I ordered online. For the most part I was excited to get this because it appeared much better quality than the standard cedar ones found in the big box stores. Unfortunately, I got different parts than were shown in product detail pictures and that are shown in the lifetime assembly videos online. 1) Most significantly, the swing bar came in two pieces, vs. the one piece that I was expecting. You can actually see it shift back and forth at the connection when weight is put on the inner vs outer trapeze bar (yes, fasteners are adequately tightened). I can only guess they shortened the bar to make it easier to ship, but this is an unacceptable quality compromise. 2) The roof was a different design (octogon vs round) and I believe much more difficult to assemble than the ones shown in the assembly videos online. Some of the included hardware was just too short. 3) The swing A frame comes in multiple pieces as well. This has more of a force fit than the swing bar so it seems more structurally sound, but it still had a few extra confusing assembly steps. 4) The slide I received came in two pieces, and appears less curvy than what is pictured in the many product pictures out there. The connection seems sound, but I specifically went with this product to avoid multi-piece slides so common in other play sets. Overall, I was excited about this purchase because many people seem happy with this set, but I guess due to cost savings measures they have changed the product for the worse. I find the two piece swing bar especially disappointing given the quality I was expecting.

Review from lifetime.com
Helpful?34K58068JXAR15359500619
reply from Reviews

We are sorry to hear that you are disappointed with your purchase. We assure you that if bought from us or our retailers this playset is tested and safe for the weight ratings as well as built of quality materials. If you have further questions please contact our customer service department. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Mar 12, 2017
Baxter house
5 out of 5 stars review

Great Swing set .

Bought this a month ago for our kids..... it took us a total of 3 days to put it together . It would have taken us less if we would have followed dirrection page by bage by page but yes like many we tend to skip here and there . But its finally up and the kids are finally enjoying themselves.

Helpful?34K58068JXAR15359500619
Nov 14, 2016
Coombsashley
5 out of 5 stars review

Love this playground!

I'm so glad we went with this playset! My older and younger kids have a blast on it. I'm also glad I went with the model that has the trapeze bar and monkey bars! It's a hit! It also is great quality, and low maintenance which is what every busy family needs. I would totally recommend this playset

Review from lifetime.com
Helpful?34K58068JXAR15359500619
Jun 18, 2018
Familyman
5 out of 5 stars review

What a great company!

I bought this for Christmas, the box was too targe to fit in my shed or garage, so I opted to wrap it in a tarp to protect it from the elements... long story short the was a hole in the tarp, saturating the box and al it's contents, by the Tim we unwrapped it to discover the problem, all the parts were rusted and beyond use. I contacted the company asking for a replacement and offering to pay for the parts. They declined payment and rushed the needed hardware free of charge! This company really knows what customer service means!

Review from lifetime.com
Helpful?34K58068JXAR15359500619
Sep 27, 2017
Nadja87
5 out of 5 stars review

Great customer service!!!

[This review was collected as part of a promotion.] We bought the Lifetime Adventure Tower, as we are putting it up we noticed 2 little parts missing. I called cusomer service am CAMERON was outstanding in solving this problem and sending us the parts without any cost! Thank you!!

Review from lifetime.com
Helpful?34K58068JXAR15359500619
Jul 2, 2014
Mechanalysis1
5 out of 5 stars review

Top Quality

Great Product for the price. Quality Construction.

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Aug 4, 2020
Jossue
5 out of 5 stars review

Great Value ..

This Playground is the sensation of the out neighborhood.. everyone loves it... the Kids have so MUCH fun..

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Apr 7, 2016
Bob2
5 out of 5 stars review

Awesome swingset

[This review was collected as part of a promotion.] Our kids are out there everyday playing on it. Went together well with no issues. Quality product. It did take all day to put it together by myself. Had to get help to lift the roof on.

Review from lifetime.com
Helpful?34K58068JXAR15359500619
May 21, 2020
Geid
5 out of 5 stars review

Awesome Set, kids love it!

We live in Colorado and have had this set up for a year now and it has held up great. The kids love it and it shows very little signs of wear. I would highly recommend it.

Helpful?34K58068JXAR15359500619
Oct 2, 2017
Jag1
5 out of 5 stars review

Great customer service

[This review was collected as part of a promotion.] I had to move my swing to a new location. durring the process i missplaced some hardware. I called and they expidited my part the same day.

Review from lifetime.com
Helpful?34K58068JXAR15359500619