[This review was collected as part of a promotion.] I purchased a used Adventure Tower Playset between 2 - 3 years old in Florida. The playset is in great condition! There was some rust but nothing serious (bolts / screws) and it was all easily replaceable through LifeTime. Ordering the parts was very simple as I emailed LifeTime with the Unit # and part numbers (from the manual). I expect this Playset to hold value for the next five years or more and I will be able to resell it when my kids have outgrown it. Thank you!

Every time I spoke to someone in customer service regarding replacement parts for my playset I ended the call thinking I was fully satisfied, however each time the order showed up it was missing parts. This is the fourth time I had to call them trying to get an anchor kit for my playset which was originally requested 3 weeks ago. I'm beginning to know why the companies name is LIFETIME, because while the customer service is great, it takes a lifetime to actually acquire all the parts you need. Hopefully this time they will get the order straight, hey look, my playset just blew down the street!

Definitely worth the money we paid. It came with all the parts. Nothing was missing. Everything was in great condition. Lifetime is a great name for these products because it is so strong. It will last a lifetime. I could not be happier with my purchase of course the time to put it together is quite extensive, it took three days and three adults to fully assemble it but even with that it definitely was worth it.

We bought this set used from a friend, who had ordered this online. Everything was in amazing condition after two years' worth, except two bolts were missing in the move. We requested replacement bolts and had them shipped within days. AMAZING CUSTOMER SERVICE! We are so pleased!

We just set this up about a week ago and my grand kids love it! I was looking for something heavy duty so that my 10 yr old grand son (who is a bit bigger than most 10 yr olds) could play on it also. My husband and my son both played around on it once it was put together to check the sturdiness of it and It definitely seems to be heavy duty. So far all of my grand kids and great grand kids that have been here love it and so do I.

This swing set seems very sturdy and resistant to the elements. I found the assembly instructions to be very clear, simple and easy to understand. The only thing I feel it might need is better anchoring tie downs but I've found my own system that works well. I love that it's made in the USA!

We just purchased this at the sale price and and was sure hoping we made a good sound investment as it is called “lifetime” and we weren't disappointed! It is so nice with well constructed materials! Takes time to put together but wasn't any problem. We can't get the grandbabies to come in!

We bought this as an early Christmas gift for our children. We were given a arrival date on Dec 4 but when Freight company called they said it wouldn't arrive till the 6 and delivered on the 7. They gave us a 12-6 window of delivery and and hour call ahead. Well we got a 20 minute call ahead. It happened so quick that we were unable to inspect the open pallet. Once we were able to really look at pallet and items we noticed the roof looked damaged(see attached pictures). It's not like we can call or return the product once delivered. We didn't realize this till we started to put together as well. It did take us about 8 hours to put together we broke it up with 2 hours one night and 6 the next day. But the kids love it and once it was completed, they played on it for hours.

[This review was collected as part of a promotion.] I ordered this for my grandkids and had it shipped to there home in Texas. My son and his wife assembled it and had thunderstorms the next day w/gusts to 40 mph. The set withstood it with no problem and the kids love it

[This review was collected as part of a promotion.] This was my first time contacting Lifetime customer service and both individuals I spoke with were extremely professional, helpful and provided great service. I have not gotten the parts yet, but I expect it to go smoothly. Great Job!