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Customer reviews for SAMSUNG 65" Class QN850B-Series Neo QLED 8K Smart TV with Quantum 32X HDR - QN65QN850BFXZA for
SAMSUNG 65" Class QN850B-Series Neo QLED 8K Smart TV with Quantum 32X HDR - QN65QN850BFXZA
4.5 out of 5 stars
stars
265 ratings252 reviews
  1. 5 stars79% (209)
  2. 4 stars10% (26)
  3. 3 stars4% (10)
  4. 2 stars1% (2)
  5. 1 star7% (18)
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Showing 101-110 of 252 reviews
Mar 4, 2023
vincinator44
3 out of 5 stars review

Pretty Picture, but not ready for Prime Time

Had this TV for 2wks. Beautiful picture. Most streaming apps needed were supported and work flawlessly (no Crunchyroll). Samsung TV Plus is a bonus. I also Bluetooth connect to a Samsung HW-S800B soundbar for this system update, great companion when it works. Bluetooth audio is not the best choice for audiophiles but for a 2.1 setup I don't care. Every ~3 days the TV Bluetooth will stop working with any device (phone, soundbar, headphones), and the only way to resolve the connection issue is by removing the power cord from the outlet (also I recently figured out that holding the power button for 3 seconds also does a hard power reset). I also noticed that the network will not connect when it is in this state too (Currently using Ethernet). What is weird about this is streaming still works, just the network diagnostics are offline. Bluetooth also had distorted audio in the periods of TV use. Because of the Bluetooth stopping and noise issue, I decided to connect via HDMI (EARC). I didn't want to do this because I have 4 HDMI devices to connect and a key specification I had when purchasing. Connected the soundbar via HDMI to port 3 (EARC) and you would think this would be the end. NO. The soundbar is not recognized by the TV. The TV sees a device but doesn't know what this is. Connecting a Samsung TV to a Samsung Soundbar with a Samsung-supplied cable should have been a no-brainer. Samsung chat support is a waste of time. 70 minutes on chat to repeat what I already had entered in pre-chat. I finally disconnected after waiting 25 minutes since the last response. Not sure where I go from here, I'll probably end up calling support but have no confidence in a solution. Seems like there is a firmware update needed to support the S800b soundbar and fix connection issues.

Review from Samsung US
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Jun 16, 2022
Oreo24
5 out of 5 stars review

I love this Tv

[This review was collected as part of a promotion.] The Tv has beautiful graphics, an amazing Design, easy Bluetooth connection, and easy to navigate menu. The Dolby speakers on the Tv are amazing with beautiful crisp sound. The Tv just has so many features that make it easy to have. The controller design is amazing and very easy to use. I truly love the Tv and regret nothing.

Review from Samsung US
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Jul 20, 2022
Johnnie
5 out of 5 stars review

Amazing quality

[This review was collected as part of a promotion.] Have had pleasure of larger screens with 8k, until now it has not transported me into the dimensions upon screen. Had to snap myself back into reality reminding myself this was not willy wonka's molecule transfer machine.

Review from Samsung US
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May 24, 2022
CUMMANDthreeRsixtyNine
5 out of 5 stars review

Absolutely In Love with my Neo QLED 8K

[This review was collected as part of a promotion.] 15oo characters are not enough for me to list all of the positive I could say about personal experiences with my Neo QLED 8K. Absolutely gorgeous picture display and the overall physical appearance is aesthetically pleasing. Great TV

Review from Samsung US
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Oct 6, 2022
Jimbobguy
4 out of 5 stars review

Great tv. Beautiful picture

[This review was collected as part of a promotion.] Love this tv. Great picture, makes everything look so much better then my old sharp aquos tv. The small issues I have is the remote isn't back-lit, and the tv will randomly turn on my ps5 or Xbox because it was the last thing on.

Review from Samsung US
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reply from Samsung Brand Ambassador

Jimbobguy, Thank you for your review of Samsung's QN800B TV. Your thoughts on the remote design are appreciated and will be shared with our product team. Samsung TVs have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. By default, the TV will immediately switch to this source when this happens. To turn off this function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. Also, please make sure that your TV’s firmware is up to date. I hope this helps you enjoy your new product. If you need further help, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

May 8, 2023
DavidB
4 out of 5 stars review

Awesome picture!

I have had my TV now for about a month and the picture is incredible. The only issue that I have had is that it would not connect to my network a couple of times. I unplugged the electronics and repowered it and everything worked fine again. I have to use a Google Chromecast with my TV because the operating system doesn't support the Tablo app that I need for my over the air TV. It did instantly recognize the Chromecast and will still control it with the new remote, so while it is a little bit of a pain, it still works.

Review from Samsung US
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May 10, 2022
OralSurgeryNinja4
5 out of 5 stars review

Ridiculous picture quality

[This review was collected as part of a promotion.] The QN800B is the first 8k TV I've owned and it will be hard to go back to a 4k TV again. I know, I know… there is very little content available in true 8k. That's absolutely right. But Samsung has hit one out of the park this year with its Neural Quantum Processor—that's tech for upscaling. 4k content looks so much better on this TV than it does on my Samsung Q90T and Q90R. I can even see an improvement in 1080p content. One of the major reasons to choose an OLED over QLED is the backlight and contrast. With the QN800B, the differences between the two technologies are even smaller. Backlight bleed is extremely minimal and only barely apparent in completely dark environments. This is a testament to the MiniLED 14-bit backlight upgraded from last years model. Now to talk about where this TV really shines… its brightness (pun intended). The TV is capable of extreme peak brightness and HDR content is STUNNING! OLED can't even come close to competing here. Aesthetically, the TV looks great too. Its very thin at 0.7” and the slim-mount wall mount really does put this TV right up against the wall. In summary, this is simply an amazing TV and recommend it to anyone looking. -I received this product at a discount in exchange for my honest opinion

Review from The Insiders
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reply from Samsung Brand Ambassador

Hi OralSurgeryNinja4, Great to hear that you’re enjoying the picture of your QN800B TV! Your new TV’s ultra-high performance Neural Quantum Processor 8K uses 20 distinct neural networks, each with its own expertise, to drive intuitive Smart TV Hub controls, Dolby Atmos sound and exquisite 8K upscaling — all for our most immersive picture yet. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Oct 5, 2022
RARP2316
5 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] Bought this tv as a gift to my spouse. The quality of the picture is superb, We had a Sony and LG and they don't have any comparison to this tv. Movies, tv series even we hooked our Nintendo Wii and looks awesome. The dark picture are great. Also love the app store. Will recommend 100%. R Rivera

Review from Samsung US
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Jun 8, 2022
Jlm80
5 out of 5 stars review

Awesome TV

[This review was collected as part of a promotion.] Every friend I have over just looks at this TV and says WOW! the Quantum Matrix Pro features mini LEDs that bring every picture on the screen to life and do not disappoint. Add in the real depth enhancer feature and images fell like they surround you. The 8k processor was made to keep up with this level of picture excellence - everything we watch flows smoothly and seamlessly. I love how slim the TV is as it just hugs the wall and matches the minimalist decor of our home. The Dolby Atmos Object Tracking sound really finishes off the TV watching experience - sound comes at you from every direction with crystal clear quality.

Review from The Insiders
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Nov 14, 2022
Conny
4 out of 5 stars review

Damage from manufacturing

I just had it delivered and set the entire tv up. Then found 3 areas damaged on the chrome frame piece that goes around the TV. It's not a dent it's going outward so it came from manufacturing. I wish I seen it before setting the entire tv up. Now have to box it up and return to store. Find someone to help me. Not happy. The picture and sound was so good. I'm alittle worried to rebuy it and same problem

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reply from Samsung

Hi Conny,We appreciate you sharing your delivery experience and having received a damaged unit. Please follow up directly with Sam's Club for assistance in correcting this situation. We hope your issue is resolved in a timely manner. Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist