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Customer reviews for SAMSUNG 65" Class QN850B-Series Neo QLED 8K Smart TV with Quantum 32X HDR - QN65QN850BFXZA for
SAMSUNG 65" Class QN850B-Series Neo QLED 8K Smart TV with Quantum 32X HDR - QN65QN850BFXZA
4.5 out of 5 stars
stars
265 ratings252 reviews
  1. 5 stars79% (209)
  2. 4 stars10% (26)
  3. 3 stars4% (10)
  4. 2 stars1% (2)
  5. 1 star7% (18)
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Showing 1-10 of 252 reviews
Jul 26, 2022
AlwaysSamsung
5 out of 5 stars review

Only Samsung

[This review was collected as part of a promotion.] It is very easy to rate Samsung. I have been using Samsung products for many, many years. Every TV I have in my house (6) is a Samsung and I also ordered the new Samsung Sound Bar with my new 85” TV. The main things that are important when getting a new TV are picture quality and dependability. We want a beautiful picture every single time we turn on our set and that is what you always get with Samsung. If you buy anything else that is on you. Do yourself a huge favor BUY SAMSUNG! You will be very glad that you did for many years to come.

Review from Samsung US
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Sep 24, 2022
TzDale78
5 out of 5 stars review

Great picture, but does have flaws

[This review was collected as part of a promotion.] The picture and motion are great. Only flat is the screen appears to have round spots on mostly white/bright postel colors....... Not sure if this is normal but calling in for warranty to look at it.

Review from Samsung US
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Jun 13, 2022
858Kgoodness
5 out of 5 stars review

You really do get what you pay for

[This review was collected as part of a promotion.] The main reason I got the pretty giant TV was video games. Surprisingly, reading all that small text from the couch gets harder as you get older. Along with being able to read now, the variable refresh and HDR really do add a lot to the experience. The addition of Samsung TV (the service) being built-in gives a ton of stuff to watch when I'm not gaming, including 4K stuff (TV upscales things to 8K) The brightness is downright astounding, even with full sun it's still a pleasure, the reflection isn't generally noticeable except when there is an extremely dark scene, and you probably aren't watching those things in the middle of the day. The ai driven sound direct isn't noticeable usually except when you bring up the guide and is does PIP in the corner, amuses me when it puts all of the sound by it. For sports folk, you can split screen so you could watch a game while someone else watches a show. You only get sound on one, but sports don't really need it. The pictures is big enough that big things are comfortable to watch.

Review from Samsung US
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Oct 5, 2022
Brando0550
5 out of 5 stars review

Beautiful Picture!!

[This review was collected as part of a promotion.] Very colorful display! Looks good at 1080p and blows my mind at 4K. Even older movies look completely realistic and colorful. The only downfall to this TV is the output selection options and the automatic option. Don't do it!!! Manual is much easier and you won't have to reset your TV options. I think this TV is topnotch with beautiful picture!!

Review from Samsung US
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Oct 5, 2022
Coobreeze22
5 out of 5 stars review

Easy to use high quality tv!

[This review was collected as part of a promotion.] The tv picture is beautiful. The colors are amazing. Sounds on the tv alone is excellent. The tv remote allows quick access to the Netflix app and ease of transitioning from app to app is extremely convenient. One of the favorite features is the ability to watch two different screens on one screen at the same time, it's great for football season! I highly recommend this tv, Samsung blows it out of the park again. Ever since I purchased my first Samsung television I will buy nothing else.

Review from Samsung US
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Oct 5, 2022
Lesliesara
5 out of 5 stars review

Great family TV

[This review was collected as part of a promotion.] This is an amazing family TV. We use this for everyday TV, watching high quality movies at home with our light set up and it picks up the colors perfectly. We use it for gaming and we can see perfectly. The apps work seamlessly with no issues we can easily stream our phones to it. I use my mart devices to control it with no issues. The color is so clear my dog even barks at the dogs thinking they are real. I will also turn to Samsung as my tv choice since my other brand TVs cause me issues using the smart functions.

Review from Samsung US
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Oct 6, 2022
Samsunguser2022
4 out of 5 stars review

Great TV Overall

[This review was collected as part of a promotion.] Initially unboxing, the TV worked great. I noticed a thumbprint sized bright spot on the bottom left corner. Over time I have noticed 2 small black spots that are on the very bottom of the middle area. Other than these 2 issues, the TV is great and has very good picture. I had an OLED 4k TV before and the only thing I would say that this TV is lacking compared to the OLED is the lighting while on blacks and near blacks. The absolute advantage the NEO QLED has over the OLED is the inability to get OLED burn. Overall the TV is very good and I would recommend.

Review from Samsung US
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reply from Samsung Brand Ambassador

Samsunguser2022, We appreciate your feedback regarding the screen abnormalities you’re seeing on your QN800B TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test If this occurs on all sources and the picture test, this will require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Jun 6, 2023
Niles
1 out of 5 stars review

Verified Purchase

Cannot recommend. Failed right out of the box....

I really wanted this TV. Did a lot of research, and this is the one. Except that it wasn't. I had to order this state of the art TV, its just not available in the stores. I now know why. Once assembled, the TV forced me to set up an account with Samsung, required a software update, and locked up. No amount of unplugging restarts, unlocked it. Tech support was a study in frustration. Ex: Hold the up volume and press the "4" key. I don't have a "4" key the remote does not have a number pad. Ok, but try to press the up volume and hold the "4" key. After trying that with me several times a supervisor got involved. The supervisor: Hold the up volume button and press the number 4. Me, "No, there is no number 4". after 2 more tries, ok, unplug your modem. that failing, ok unplug your cable box. Fail as well. Returned to store. Save yourself a migraine. Do not purchase this model TV.

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Feb 10, 2023
Broken TV
1 out of 5 stars review

Verified Purchase

wil not buy again after to broken tv.

The tv was broken. I bought two tv and both were damaged.

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reply from Samsung

Hi,We appreciate you sharing your delivery experience and having received a damaged unit. Please follow up directly with Sam's Club for assistance in correcting this situation. We hope your issue is resolved in a timely manner. Should you have questions regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist

Jan 3, 2023
Galaxy Guy
1 out of 5 stars review

Issues out of the box

This is the very first major issue I've had with Samsung and this is also the highest priced item I've ever got from Samsung. My 65' TV keeps power cycling on it's own, I've only had this TV for a few hours, went through the troubleshooting steps. Customer service was helpful. Just waiting for a tech to come out. It's an understatement to say I'm disappointed. I hope the tech can fix this issue.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi Galaxy Guy, It’s unfortunate to hear of the power issues you’re experiencing with your QN800B TV, and we greatly appreciate your patience while waiting for your service appointment. Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist