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Customer reviews for SAMSUNG 65" Class QN850B-Series Neo QLED 8K Smart TV with Quantum 32X HDR - QN65QN850BFXZA for
SAMSUNG 65" Class QN850B-Series Neo QLED 8K Smart TV with Quantum 32X HDR - QN65QN850BFXZA
4.5 out of 5 stars
stars
265 ratings252 reviews
  1. 5 stars79% (209)
  2. 4 stars10% (26)
  3. 3 stars4% (10)
  4. 2 stars1% (2)
  5. 1 star7% (18)
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Showing 111-120 of 252 reviews
Oct 5, 2022
Reviewer name: Oscarstl
4 out of 5 stars
4 out of 5 stars review

The tv is good but not exceptional

[This review was collected as part of a promotion.] It is good tv but not exceptional. Don't like the big box connector hanging at the back for connections and power. I have the tv installed on wall so feel worried that heavy power box will fall. Also it is hard to change tv angle cause scared of touching and messing up the screen. I miss the power on/off button on TV cause sometimes kids drop and loose remote. Sincerely

Review from Samsung US
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reply from Samsung Brand Ambassador

Oscarstl, We appreciate your thoughts on the One Connect Box, and I'm very sorry to hear of the misunderstanding regarding the power button on the QN800B. Please know your TV features a TV Control button that allows you to turn the TV on, change the volume and source input. This button is located directly below the Samsung logo on the bottom right bezel corner. Here's how to operate the TV Control button: 1. Push once to open the menu 2. Keep pressing to rotate through available options 3. Press and hold the button to select an option I hope this tip helps. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

May 8, 2023
Reviewer name: DavidB
4 out of 5 stars
4 out of 5 stars review

Awesome picture!

I have had my TV now for about a month and the picture is incredible. The only issue that I have had is that it would not connect to my network a couple of times. I unplugged the electronics and repowered it and everything worked fine again. I have to use a Google Chromecast with my TV because the operating system doesn't support the Tablo app that I need for my over the air TV. It did instantly recognize the Chromecast and will still control it with the new remote, so while it is a little bit of a pain, it still works.

Review from Samsung US
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Aug 15, 2022
Reviewer name: spartan73191
4 out of 5 stars
4 out of 5 stars review

Amazing Picture Quality

[This review was collected as part of a promotion.] This 8K Neo TV is great for gaming, watching movies and shows. It has awesome contrast, great colors and an amazing picture. Highly recommend, only thing I'd ask for is better compatibility with Sonos Soundbars

Review from Samsung US
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Jun 8, 2022
Reviewer name: Jlm80
5 out of 5 stars
5 out of 5 stars review

Awesome TV

[This review was collected as part of a promotion.] Every friend I have over just looks at this TV and says WOW! the Quantum Matrix Pro features mini LEDs that bring every picture on the screen to life and do not disappoint. Add in the real depth enhancer feature and images fell like they surround you. The 8k processor was made to keep up with this level of picture excellence - everything we watch flows smoothly and seamlessly. I love how slim the TV is as it just hugs the wall and matches the minimalist decor of our home. The Dolby Atmos Object Tracking sound really finishes off the TV watching experience - sound comes at you from every direction with crystal clear quality.

Review from The Insiders
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Aug 23, 2022
Reviewer name: Pearlh
5 out of 5 stars
5 out of 5 stars review

I would purchase over and over again!

[This review was collected as part of a promotion.] We have had a great experience with out Samsung TV. The features are great and it comes preloaded with multiple apps for easy set up. Not only is the TV itself great but the customer serive we received for product care was absolutely amazing and easy to understand.

Review from Samsung US
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Oct 6, 2022
Reviewer name: Jimbobguy
4 out of 5 stars
4 out of 5 stars review

Great tv. Beautiful picture

[This review was collected as part of a promotion.] Love this tv. Great picture, makes everything look so much better then my old sharp aquos tv. The small issues I have is the remote isn't back-lit, and the tv will randomly turn on my ps5 or Xbox because it was the last thing on.

Review from Samsung US
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reply from Samsung Brand Ambassador

Jimbobguy, Thank you for your review of Samsung's QN800B TV. Your thoughts on the remote design are appreciated and will be shared with our product team. Samsung TVs have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. By default, the TV will immediately switch to this source when this happens. To turn off this function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. Also, please make sure that your TV’s firmware is up to date. I hope this helps you enjoy your new product. If you need further help, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Mar 4, 2023
Reviewer name: vincinator44
3 out of 5 stars
3 out of 5 stars review

Pretty Picture, but not ready for Prime Time

Had this TV for 2wks. Beautiful picture. Most streaming apps needed were supported and work flawlessly (no Crunchyroll). Samsung TV Plus is a bonus. I also Bluetooth connect to a Samsung HW-S800B soundbar for this system update, great companion when it works. Bluetooth audio is not the best choice for audiophiles but for a 2.1 setup I don't care. Every ~3 days the TV Bluetooth will stop working with any device (phone, soundbar, headphones), and the only way to resolve the connection issue is by removing the power cord from the outlet (also I recently figured out that holding the power button for 3 seconds also does a hard power reset). I also noticed that the network will not connect when it is in this state too (Currently using Ethernet). What is weird about this is streaming still works, just the network diagnostics are offline. Bluetooth also had distorted audio in the periods of TV use. Because of the Bluetooth stopping and noise issue, I decided to connect via HDMI (EARC). I didn't want to do this because I have 4 HDMI devices to connect and a key specification I had when purchasing. Connected the soundbar via HDMI to port 3 (EARC) and you would think this would be the end. NO. The soundbar is not recognized by the TV. The TV sees a device but doesn't know what this is. Connecting a Samsung TV to a Samsung Soundbar with a Samsung-supplied cable should have been a no-brainer. Samsung chat support is a waste of time. 70 minutes on chat to repeat what I already had entered in pre-chat. I finally disconnected after waiting 25 minutes since the last response. Not sure where I go from here, I'll probably end up calling support but have no confidence in a solution. Seems like there is a firmware update needed to support the S800b soundbar and fix connection issues.

Review from Samsung US
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Nov 9, 2022
Reviewer name: Chuck
1 out of 5 stars
1 out of 5 stars review

Purchased this tv worked fine for one day then it just shut off in the middle of a show and will not turn back on. Will be looking to return this tv.

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reply from Samsung

Hi Chuck,I'm sorry to hear of the power issues you've experienced with Samsung's QN850B TV. We recommend you contact Sam's Club Member Services or your local Sam's Club location directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.We hope to regain you as a customer in the future. ~ Samsung Specialist

Jun 2, 2022
Reviewer name: Pavel13162626
5 out of 5 stars
5 out of 5 stars review

The best tv I ever have!!!

[This review was collected as part of a promotion.] Movies , serial , YouTube, Google search play game, the 8k resolution is unbelievable. Before I have samsung qled was great tv,but this one Mach better!!!!

Review from Samsung US
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Oct 16, 2022
Reviewer name: Reaper89
5 out of 5 stars
5 out of 5 stars review

This is overall a great product

[This review was collected as part of a promotion.] I use it to stream movies and shows and I use the Samsung soundbar with it and I also use it to game

Review from Samsung US
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