Member ratings & reviews forSo bummed :(
i purchased this tv less than two months ago. today, i turned it on only to find out the unit has failed! there's sound, but no picture (blank black screen). i tried every troubleshooting step i could find, but nothing resolved my issue. i now have to wait 2-4 weeks for a warranty repair. i understand there's going to be 'lemons' with any type of electronic. however, i hold samsung to high standards as they're supposed to be one of the 'best' in the biz. i'm pretty disappointed with my purchase.
Hi TinkFu, Thank you for choosing Samsung's QN90A TV and for your review. We appreciate you sharing the details of your blank screen issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
Great Picture
My Samsung 55" UMU66A0 curved screen TV failed after 4.5 years. The right side of the screen developed black and grey lines to the point where it was no longer useable. I read all the reviews and the best 55" TV for my bright room was the QN90A. It took a bit of work to adapt the TV to the original wall mount and the undermount soundbar holder had nowhere to attach (why do you change the mounting bolt locations?) Once we overcame these issues, I have been pleased with the quality of the picture and the connection to the soundbar is better than the original TV. I haven't been able to enable the voice button, but I rarely used it anyway. I did buy the extended 4 year warranty because of my initial experience - so fingers crossed that I won't have the same issues on an expensive high quality TV.
Hi Ken-L, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!
Phenomenal Picture Quality!!
whenever i purchase a tv i always strive to purchase the biggest and the best that will allow for my living room size. i chose the 65 inch qn90a samsung neo qled 4k smart tv in 2021 and i could not be happier! this beautiful tv blows me away every time i watch it from the depth of the colors and clarity it's just so beautiful i can't take my eyes off of viewing. this tv has opened up my avenue of seeing things that are exemplary, outstanding and amazing. this tv will graduate to my bedroom, and hope to purchase a new one in a 75 inch someday for my living room. if you were on the fence about this tv just get it because you will be stunned!
Great Picture
i have the 65” qn90a. very happy with the picture and setup. i mostly stream to it from a 2019 nvidea shield pro with ethernet connection. still trying to decide if the shield or the tv upscales better i do have one issue that otherwise keeps me from rating 10/10. i get audio dropouts every once in awhile on a regular basis. i have a high quality hdmi cable from earc tv connection to my sony receiver. firmware is the latest. seeing others with this issue by using google search on it. i am hoping for a fix so i dont have to hassle with a return.
Hi DonG, Thank you for choosing Samsung's QN90A Neo QLED 4K Smart TV and for sharing your experience. We appreciate your details of your sound cutting out. Please be sure you are using a high-speed HDMI cable with Ethernet Channel sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also be sure your firmware is up to date with version 1560.5 which includes various audio and image quality updates. You can check this by going to: Settings > Support > Software Update. If this does not help, we ask that you contact us again for additional troubleshooting or assistance with setting up a service appointment. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Thank you for choosing Samsung, we look forward to hearing from you. ~ Samsung Specialist
Great TV & Picture but Dolby Atmos Issue
great tv with awesome pictures especially when watching hdr content. my only complaint is dolby atmos doesn't work on the netflix app that is pre-installed on the tv from time to time. tried resetting the tv, enabled all recommend settings but no luck so far. other applications seem to support dolby atmos fine (apple tv, hbo max, etc). tv software version is 2101. i believe the recent firmware update broke the atmos feature on netlix. hope there is a fix coming soon.
Amazing TV, Awesome Picture
[This review was collected as part of a promotion.] The picture quality on this TV is so impressive! It was heads and shoulders above our older TV that this replaced. The 4K content that I watched on this TV made me believe that I was there. The image was so clear and vivid, it was absolutely stunning. The sound quality is plenty loud enough for our needs. The voices are clear and the music doesn't overpower the dialogue. The smart things app made setup a breeze. We have Samsung appliances and now get notices on the TV if the door has been open for too long which is a nice feature. The TV has plenty of power to run the native streaming apps right from the TV. The remote is straightforward to use. The picture settings give you a lot of control to adjust the color and brightness of the image to make sure that it works well in your environment. There are several inputs for anything that you may want to connect to this TV. Overall, it is a beautiful TV! I would recommend this to anyone who is looking for a high-quality TV. I simply haven't seen an image that is as clear and impressive as this!
Great picture quality but….
We bought this TV because of it's high rating for use in a brightly lit room. While the blacks were impressive and the picture quality was excellent, the bright light in the room refracted in the coating on the TV and caused purple and green bands in the darks areas of the picture. We returned the QN90 and bought the QN70 and we couldn't be happier
Hi Rob, we value our customers 'opinions and would like to thank you for taking the time to leave a review. We'll make sure to share your feedback with the appropriate department - and we hope your next purchase experience is a 5-star one. ML
Great TV on Paper but Poor Product Quality
[This review was collected as part of a promotion.] This is an expensive set and we really wanted to like it and give at a 5 star rating. The TV is bright with a lot of great features however the quality is terrible. Menus and remote intermittently freeze up. TV doesn't retain settings and multi view doesn't work. Remote is very sleek looking but doesn't charge properly in the light. Perhaps we just got a bad unit but my RU8000 performs much better on the software and TV interface and my other two Samsung TVs have a great out of box picture despite being lower end models.
wwdSamsung, Thank you for your review of the QN90A Neo QLED 4K TV and sharing your experience with slow response time. You may want to optimize the smart TV performance and address your issue with remote response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support> Device Care > Start Device Care Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. If the TV's audio and video settings are automatically reset, the Usage Mode may be set to Retail Mode. Change Usage Mode to Home Mode. Go to: Settings > General > System Manager > Usage Mode. Please keep in mind that some settings such as Bluetooth will not be remembered as these devices are used on demand. When the TV turns off, the Bluetooth device will disconnect and the TV won’t reconnect automatically unless you choose to pair the device again. The Multi View feature allows you to display two things at once on your TV. For example, you can view media from different sources, such as an app, Blu-ray player, or game console, on the main left screen, while also mirroring your phone to the smaller screen. Only 1 HDMI-connected device can be used at a time. For example, on the left screen: You can play Samsung TV Plus, TV apps, HDMI devices, Antenna or Cable, or USB devices. On the right screen: You can screen mirror, use AirPlay, cast from an app, or cast from an IoT camera. Multi View is compatible with the following mobile devices: - Android Smart Phones and Tablets with Screen Mirroring capabilites (Android 4.2 and higher) - Airplay 2 compatible devices including iPhone, iPad, iPod touch, and Mac book. Note: While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some apps. If the remote control does not work properly or its response is very slow, the battery might be low or dead. You can charge the remote control by using the solar cell or the USB port(C-type) on the bottom. You can also check the remaining battery of the Smart Remote by going to Settings > General > Power and Energy Saving > Available Remote Battery. I hope this helps, should you need further assistance, please contact Samsung TV Support. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist
bent frame
we ordered this in late october and it was delivered in late november. we only unboxed and installed it last week for the new house and noticed that the left bottom frame was bent. the picture otherwise looks good, but... not sure what our options are now. have requested a service appointment and we'll update how things go.
William, We appreciate your feedback regarding the damage your TV exhibited upon opening, and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
Awesome TV
Love this TV!! Has a very bright Display plus Picture quality Is Awesome!!
Thank you, Andy74! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.