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Customer reviews for Pillsbury Chocolate Chip Cookies (72 ct.) for
Pillsbury Chocolate Chip Cookies (72 ct.)
4.4 out of 5 stars
stars2,386 ratings2,370 reviews
  1. 5 stars76% (1,815)
  2. 4 stars9% (215)
  3. 3 stars2% (45)
  4. 2 stars1% (27)
  5. 1 star12% (284)

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Showing 41-50 of 2,370 reviews
Feb 21, 2025
Freegirl16
1 out of 5 stars review

I'm not sure what changed but these Pillsbury cook

I'm not sure what changed but these Pillsbury cookie dough cookies that are ready to back are horrible and a waste of money. I had to throw them in the trash. Very thin, oily and hard. Whatever you changed needs to be changed back. These are terrible. My kids wouldn't even eat them. I wish I could attach a photo.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury

So sorry to hear that. We take all feedback seriously. Your feedback will be shared with the rest of our team.

Aug 16, 2019
Anonymous
1 out of 5 stars review

I made these for my sisters as a treat and they refused to eat them. My sugar-loving 8 year old sisters hated these cookies. I followed the instructions and the cookies seemed normal when I took them out of the oven but about ten minutes later they were as hard as rocks and crumbled to pieces when you bit into them. They taste horrible as well. I don't recommend these and neither do my sisters. All of the cookie/brownie products are like this. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Jan 11, 2019
Anonymous
5 out of 5 stars review

Utterly baffled at the negative reviews. New recipe? Allegedly tasting of chemicals and non-chocolately goodness?? I have been eating these on and off for the past few years and I've never gotten a 'bad batch'. I am so taken aback by most of these reviews that I feel like they aren't even legit and possibly are just spam from a competitor to Pillsbury. That being said, these are among the most delicious cookies I've ever eaten, and definitely aim to acquire more of them in the near future. Seriously, either these other people are aliens, or they somehow managed to botch putting pre-made cookie dough onto a pan and putting it into the oven. Buy these, they're fine.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Mar 5, 2021
Emmy1234
1 out of 5 stars review

No eggs, heated flour recipe change makes for a bl

No eggs, heated flour recipe change makes for a bland artifical taste and appearance. The cookies top is like a puffed cake or muffin top in the oven, then sink a bit but still look like fake cookies. You don't get the same texture and mouth feel, there's some odd slight crispness but not the crunchy, chewy mouth feel of a real cook. The taste doesn't have that sparkle, it tastes artifical. You eat one bite and it's so underwhelming, unpleasant and disappointing. But on the other hand, throwing out the entire batch of ywo dozen cookies in the trash cuz I can't eat another bite saved me a lot of calories. Leaving a bad taste in my mouth, this definitely deters me from buying pillsbury again and even eating cookies at all. If you have tastebuds that function, I cannot recommend these cookies. Now, I'm going to go brush my teeth to get this out of my mouth. I might need a mint.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury

Oh no, this doesn't sound right. We would like to gather some additional details for our quality team. Please contact us by phone: 1-800-336-9331 or our contact us page: https://bit.ly/3qhEebO Thank you.

Sep 16, 2017
Lyleslady
1 out of 5 stars review

Went to the store and the kids requested chocolate chip cookies. I normally by the big size because they go through them quick. I noticed the different packaging and didn't think anything about it. I came home and within a day the kids baked the cookies and said EEEWWW mom whats wrong with these cookies? They checked the date the date was OK then they noticed the packaging said new recipe.  Needless to say they threw the cookies away and told me to throw the rest of the roll away because they were nasty. Guess I'll keep the box top

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Dec 23, 2020
BuyNoMore
1 out of 5 stars review

Do I have to give the dough a star? This new dough

Do I have to give the dough a star? This new dough is Horrible with a huge capital H. Tasteless, no wonderful smell while baking, even looks different. This dough has been a family favorite for years, but no more, I will not buy this product again. I guess I will have to buy a different brand from now on. Or, hey, here's an idea, I could perfect my own recipe. Never again Pillsbury, you have lost a 20 year customer.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Jan 26, 2020
BRINGBACKOLDRECIPIE
1 out of 5 stars review

I have never reviewed anything in my life before, and made an account specifically to leave this review. I was a loyal customer for 27 years, and has crushed my soul- SHAME ON YOU- SHAME! Ive boycotted for 2 years and still no hint to admit your mistake, just seeing that light blue case in the store makes me want to throw up (stocks are ALWAYS full too, no one buying). Please, I'm on my knees begging, change the recpie back. I hope God forgives you, because I cannot. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Oct 14, 2024
Shkafln
5 out of 5 stars review

I'm upset that Sam's doesn't have these please bri

I'm upset that Sam's doesn't have these please bring the tub back!!!

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Dec 23, 2024
Michele7777
5 out of 5 stars review

After opening the bucket, how quickly should I use

After opening the bucket, how quickly should I use it all.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury

Hi! Thank you for sharing your feedback, and thank you for making Pillsbury a part of your kitchen.

May 31, 2023
LaurenL
5 out of 5 stars review

Delicious!

[This review was collected as part of a promotion.] These cookies are always so delicious. They come out pretty large and are always crispy on the edges with a nice gooey center.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956