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Customer reviews for Pillsbury Chocolate Chip Cookies (72 ct.) for
Pillsbury Chocolate Chip Cookies (72 ct.)
4.4 out of 5 stars
stars2,386 ratings2,370 reviews
  1. 5 stars76% (1,815)
  2. 4 stars9% (215)
  3. 3 stars2% (45)
  4. 2 stars1% (27)
  5. 1 star12% (284)

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Showing 51-60 of 2,370 reviews
Jan 23, 2020
Drawing321
1 out of 5 stars review

The new recipe is TERRIBLE! These don't taste anything like Pillsbury chocolate chip cookies. They taste like BREAD laced with too much baking powder. Truly awful, and so sad. I used to love these simple cookies, and now they're ruined.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Jan 16, 2021
Olive34
1 out of 5 stars review

Would give 0 stars if I could. Could tell that the

Would give 0 stars if I could. Could tell that the recipe was changed as soon as I tried the dough, and it is not a good change! Threw the whole batch away and did not even finish a whole cookie. Bring the old recipe back!

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Dec 9, 2018
Come-onnn
1 out of 5 stars review

The new recipe can't touch the old recipe. I'm begging you, please bring back the old recipe. I won't buy the new recipe again. Christmas isn't the same without good ole fashion Pillsbury chocolate chip cookies. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Nov 5, 2020
MrYuck
1 out of 5 stars review

Congratulations! You ruined these cookies. Used

Congratulations! You ruined these cookies. Used to buy nothing else, but I won't be buying these again. You should include a Mr Yuck sticker with every package. Change back! Maybe you'll save the company!

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Sep 12, 2017
Kdoodle1
1 out of 5 stars review

My family and I are highly disappointed in the new recipe. THEY ARE HORRIBLE! Taste like they have been sitting out all day right after you take them out of the oven. Please bring back the old recipe. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Jun 20, 2020
Egg123
5 out of 5 stars review

Not sure where all the negative reviews are coming

Not sure where all the negative reviews are coming from. Maybe they went back to the old recipe but these are amazing!! Classic chewy chocolate chip cookies!

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Apr 17, 2021
Bt123123
1 out of 5 stars review

Terrible...... I've been eating these for 20 years

Terrible...... I've been eating these for 20 years and whatever was changed makes them either burnt or greasy. They are flat and have a horrible chemical after taste. Completely disappointed!!!

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury

We're so sorry to hear that you had a poor experience with our cookie dough. Please help us gather some additional details for our quality team and contact us by phone: 1-800-336-9331 or our contact us page: https://bit.ly/3qhEebO. Thank you.

Oct 7, 2017
Shcain17
1 out of 5 stars review

Horrible ugghhhh I'm sooooooo disappointed. I like really loved these cookies and this is totally ruined for me. ♀️ Whhyyyyy?????!!!!! Why would you ruin such a perfect recipe? Negative ⭐️ 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Aug 10, 2023
M232023
1 out of 5 stars review

The Chocolate Chip Cookie Dough is terrible! Baked

The Chocolate Chip Cookie Dough is terrible! Baked for 15 minutes and the dough was still not done. Baked additional 5 minutes and only the edges were browned. Total waste of money. The taste was bland. ZERO STARS!

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury Care Team

Oh no! We're sorry you had trouble with our cookie dough. Browned edges & under cooked centers may indicate that your oven temperature may be off causing the the outside of the cookies to cook faster than the inside. Try placing an oven thermometer inside your oven to see if the temperature is accurate. Also, be sure you are baking the cookies on the center rack of your oven & remember if using darker pans, you can lower the temperature by 25 degrees to ensure more even baking. We hope this helps!

Jan 28, 2021
Aha101
1 out of 5 stars review

Bruh pls go back to the old recipe you're gonna lo

Bruh pls go back to the old recipe you're gonna loose money sharing these tasteless basic cookies lool I could literally make my own cookies that would taste better than this.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956