Skip to Main Content
Sams Club
Sams Club
Customer reviews for Pillsbury Chocolate Chip Cookies (72 ct.) for
Pillsbury Chocolate Chip Cookies (72 ct.)
4.4 out of 5 stars
stars2,386 ratings2,370 reviews
  1. 5 stars76% (1,815)
  2. 4 stars9% (215)
  3. 3 stars2% (45)
  4. 2 stars1% (27)
  5. 1 star12% (284)

Member photos

  • +52 images
Sort by |
Showing 21-30 of 2,370 reviews
Dec 11, 2018
kngaroo
5 out of 5 stars review

These cookies are really easy to make. Not to mention they taste really good. My only tip is that you bake it at 300 degrees instead of 350 like it says in the instructions. When I baked it at 300 degrees for 14 minutes, I ended up with perfectly baked, chewy cookies. These are really great and I will continue to buy them.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Moderation Department

Thanks for the love!

Aug 16, 2019
Anonymous
1 out of 5 stars review

I made these for my sisters as a treat and they refused to eat them. My sugar-loving 8 year old sisters hated these cookies. I followed the instructions and the cookies seemed normal when I took them out of the oven but about ten minutes later they were as hard as rocks and crumbled to pieces when you bit into them. They taste horrible as well. I don't recommend these and neither do my sisters. All of the cookie/brownie products are like this. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Feb 21, 2025
Freegirl16
1 out of 5 stars review

I'm not sure what changed but these Pillsbury cook

I'm not sure what changed but these Pillsbury cookie dough cookies that are ready to back are horrible and a waste of money. I had to throw them in the trash. Very thin, oily and hard. Whatever you changed needs to be changed back. These are terrible. My kids wouldn't even eat them. I wish I could attach a photo.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury

So sorry to hear that. We take all feedback seriously. Your feedback will be shared with the rest of our team.

Jan 23, 2020
Drawing321
1 out of 5 stars review

The new recipe is absolutely terrible. Won't be buying Pillsbury products again until they bring back the original recipe. These taste like raw flour and baking soda since they removed the artificial stuff. They're COOKIES - stop trying to force feed us health food. They aren't SUPPOSED to be healthy!

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Dec 7, 2018
Anonymous
1 out of 5 stars review

I have now purchased my very last package of Pillsbury Refrigerated Cookie Dough, be it the chocolate chip or the sugar cookie.  Both "flavors" have no flavor.  I pint of vanilla might add a little something to them.  The chocolate is not chocolate anymore.  With Pillsbury's long history of outstanding mixes and cookies, please ask your creative team to recreate to something that is edible.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Sep 16, 2017
Lyleslady
1 out of 5 stars review

Went to the store and the kids requested chocolate chip cookies. I normally by the big size because they go through them quick. I noticed the different packaging and didn't think anything about it. I came home and within a day the kids baked the cookies and said EEEWWW mom whats wrong with these cookies? They checked the date the date was OK then they noticed the packaging said new recipe.  Needless to say they threw the cookies away and told me to throw the rest of the roll away because they were nasty. Guess I'll keep the box top

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Nov 21, 2020
Whyyyyy
1 out of 5 stars review

I had not realized the recipe had changed until I

I had not realized the recipe had changed until I took a bite of the raw dough.. Strong taste of molasses that wasn't there previously. The signature taste of the original recipe is gone.. Cooked version is also disappointing. It's an "ok" cookie, nothing special anymore. Heat treating the flour was the only change necessary, why change the whole thing.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Aug 14, 2019
Cjord
1 out of 5 stars review

I wish I had come to the website prior to purchasing two rolls. These taste absolutely disgusting. If zero stars were an option I'd give them a -0. It's unfortunate that the “Love it or it's free” doesn't apply since I purchased it in August and the restriction date is 5/7/19. I can take it back to my grocery store. Hopefully everyone that can follows the same path. If Pillsbury doesn't change the recipe back maybe the stores will remove them altogether.  

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Sep 23, 2017
Mika24
1 out of 5 stars review

Definitely not a huge fan of the new recipe. Bought the large package of cookie dough and cooked it for my family who in result were not a fan of the new taste and neither was eye. We've been buying these cookies for years, never thought they'd change the recipe.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Jan 26, 2020
BRINGBACKOLDRECIPIE
1 out of 5 stars review

I have never reviewed anything in my life before, and made an account specifically to leave this review. I was a loyal customer for 27 years, and has crushed my soul- SHAME ON YOU- SHAME! Ive boycotted for 2 years and still no hint to admit your mistake, just seeing that light blue case in the store makes me want to throw up (stocks are ALWAYS full too, no one buying). Please, I'm on my knees begging, change the recpie back. I hope God forgives you, because I cannot. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956