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Customer reviews for Hershey's Cocoa 100% Cacao Natural Unsweetened, 23 oz. for
Hershey's Cocoa 100% Cacao Natural Unsweetened, 23 oz.
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4.7 out of 5 stars
stars
222 ratings48 reviews
  1. 5 stars86% (191)
  2. 4 stars6% (14)
  3. 3 stars2% (5)
  4. 2 stars1% (3)
  5. 1 star4% (9)

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Showing 1-10 of 48 reviews
Jan 4, 2026
Reviewer name: JG
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Price Anywhere

I use Hershey's Cocoa to make a homemade cocoa mix for my kids, as well as homemade brownie mixes for gifting and great chocolate cakes and cookies. Sam's Club has the best price per ounce for this product of anywhere I have found.

Helpful?66ZZ8IYW1I1315318811753
Sep 18, 2025
Reviewer name: Karla
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

In stock again

Hershey’s cocoa is the best, glad it’s back in stock before the holidays.

Helpful?66ZZ8IYW1I1315318811753
Jan 16, 2026
Reviewer name: Grammy D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love Hershey

So happy to find Hershey's Cocoa. Price is good for this size as the local stores are not carrying name brands. I will not buy generic nor store name brands as the quality of the products are not the same.

Helpful?66ZZ8IYW1I1315318811753
Jun 22, 2026
Reviewer name: Grandma
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Unsweetened Cacao

I was waiting for this product for a long time last time I had to order on line so it was nice to see it in Sam's

Helpful?66ZZ8IYW1I1315318811753
Nov 23, 2025
Reviewer name: Chris
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Needs better packaging bag broke open easy

Great price for the value

Helpful?66ZZ8IYW1I1315318811753
reply from HERSHEY'S

Hi, Chris. We’re glad to hear you found great value in Hershey’s Cocoa, but we’re sorry the packaging didn’t hold up as expected. Your comments about the bag breaking are very helpful, and we’ll share them with our team as we look for ways to improve durability. Thank you for sharing your feedback!

May 19, 2026
Reviewer name: Unlisted
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Same cocoa in a new, dissapointing, package.

This is is the same cocoa powder we've used for decades but with a downgrade in the package. The bag is harder to use and messier than the carton style they had since I was a kid 60 years ago.

Helpful?66ZZ8IYW1I1315318811753
reply from HERSHEY'S

We’re glad to hear you’ve enjoyed our cocoa for so many years, but we’re sorry to learn the new packaging hasn’t met your expectations. We understand how important convenience and ease of use are, especially for a product you’ve trusted for decades. Your comments about the bag being harder to use and messier are truly valuable, and we’ll be sure to share them with our team for consideration. Thank you.

Sep 12, 2025
Reviewer name: ghmilton
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not so much.

Comes in a plastic bag instead of a container you can measure from.

Helpful?66ZZ8IYW1I1315318811753
reply from HERSHEY'S

Hi! Please reach out to Sam’s Club Contact Support at (888) 746-7726 so that they can offer further assistance.

Feb 15, 2026
Reviewer name: TA
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad packaging on Hersheys!

I’m not a fan of the new packaging

Helpful?66ZZ8IYW1I1315318811753
reply from HERSHEY'S

We're sorry to hear you’re not a fan of the new Hershey’s Cocoa packaging—we appreciate you taking the time to let us know. Your comments are truly helpful, and we’ll be sure to pass them along to the right team. Thank you for sharing your feedback with us.

May 3, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Stupid

The cocoa might be good quality, but the fact that you put it in a bag that makes it virtually impossible to measure and makes a huge mess cancels out any quality the product has.

Helpful?66ZZ8IYW1I1315318811753
reply from HERSHEY'S

We’re sorry to hear that the packaging for HERSHEY’S 100% Cacao Cocoa caused frustration when measuring and using the product. Your comments will be shared with our team. Thank you.

Jul 18, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Hate the new packaging

Why is the cocoa powder now in a bag? It is a complete mess when trying to measure it. PLEASE go back to using the container for the cocoa powder!!

Helpful?66ZZ8IYW1I1315318811753
reply from HERSHEY'S

We're sorry to hear the new bag packaging hasn't been as convenient for you and has made measuring your cocoa powder more difficult. We'll be sure to share your comments with our packaging team. Thank you for choosing HERSHEY'S Cocoa.