You should have a help line or chat room with an employee when their is a problem. I was having trouble e filing my return with questions software kept asking when I had answered that their was no Schedule C income or expense. Very disappointed with no way to contact your company.

Your product used to be wonderful, used to be.... While processing this years return after running error check several times -one got thru. It was caught at the last screen, the submit your taxes screen. which then resulted in to more changes having to be done. Turbo tax missed the error and my return would have been wrong. After 10 years, 2017 will be the last year I purchase Turbo tax.

Been using TurboTax for about 10 years. It hasn't changed or improved over the last decade. Yes, there is the adage, "If it ain't broke, don't fix it." However, if it ain't that good, why not fix it, esp with tax reform. If I'm not mistaken, the operating system is still somewhat dos based. I mentioned endless loops. For example this year I tried to complete the Foreign Tax Exemption, but I knew I didn't qualify. Even though I said I didn't want you to consider either of our incomes, still form 2555 was not removed & wouldn't let me move forward. I had to go into form view & delete the form. I mention this for 2 reasons. One, I hope to qualify for Foreign Tax Exemption, so I hope to "fix" that module so it's more understandable. Two, this is not the first time I've gotten into endless loops where I had to "trick" the system by deleting forms or entering negative numbers to get the balance back to zero. I hope with tax reform, TurboTax will take the leap to the 21st century and come out with a redo. I know the launch maybe difficult next year, but that is expected whether you rebuild the system from the ground up or not, and you will be a better platform for the future.

There is an error with the State Information Worksheet where the address does not pull from the federal form. It does not come up as an error until you attempt to file. When you attempt to file the smart check tells you to remove the address, then after you remove the address and attempt to file again the smart check tells you to add the address. The address is not pulling over correctly from the federal form and you have to manually delete the address on the federal form and add it again to correct it. However, the software does not tell you how to do this or where you can find the form. Major pain.

According to IRS code Section 15a 453A-1(c)(3)(i), if a seller's future contingent payments under an installment sale become worthless, deduction of the seller's remaining basis in the sale can be accelerated and deducted in the current year. Further, the IRS says to use the same form as the one used to report the original installment sale. In this case, that meant using Form 6252. However, Turbotax will not allow a negative number to be entered on form 6252 and will not allow you to e-file the return as long as a negative number is entered on Form 6252. This appears to be a programming problem with no work around.

Many sites allow to download a .txf file, unfortunately TT only allows the downloaded program to be able to upload such a file That should be now and updated for all future tax filings Lastly TT has no tech to either allow or be capable of transferring between the online & desktop tax information I used the TT online for 2016 taxes, but when I went to upload the .txf file I eventually determined that I could only do so with the downloaded program Wish I was informed to do so, BEFORE I reached 99% of the end of my online processing. It can't be all about money, but these 2 issues caused an excessive amount o time to do my taxes, which TT normally allows me to do his in about 30 minutes Lastly, if you can copy & paste information from a .pdf file, why cant TT allow them to be uploaded? Get your IT on it, and users will leave a comment, let alone a positive one So 4/5 Jeff

I had to enter most of my financial information twice. It is difficult to maneuver in the categories. It is impossible to know if you have saved the information. From previous experience H&R Block is a superior product, and I will never use Turbotax again.

The IRS already has a lot of information about taxpayers from their employers and various other institutions. Let them provide return free filing, like a credit card statement that you can dispute if changes are needed. It only takes 5 minutes, and would be the preferred method for up to 70% of taxpayers. Stop needlessly complicating the process and lobbying against change.

On federal return for my father in law I was clear that taxpayer was deceased and wife died prior to him. I also was clear that he had a representative. When return printed out it listed no rep and said no on third party designee. I could not find that question to change. On my return it misclassified RRB for my wife, because it asked if money was related to retirement before she could retire. I could not find how to correct because there I could not find question. I came back to Turbo Tax after 3 years of using another. I was disappointed because the previous version I used was much more easier to correct individual items. Why not have a return that one can click on line and it returns to area(s) that affect that line.

While doing my taxes I decided to look at a tax form . But I didn't know how to get back to doing my taxes . The result was I lost all the stuff I had done and had to start again. Apart from that the software is pretty good. But if you want to investigate how TurboTax arrived at some calculation results navigating around is a learning experience and you cannot find how all the calcs were done. Using tax software is like doing drugs. You get dependent on it and can no longer prepare tax forms without it