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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 61-70 of 2,279 reviews
Feb 5, 2024
Old School
5 out of 5 stars review

Hate new designs and colors

I love kleenex but absolutely hate new box colors and designs. Please bring back the more traditional box colors or at least continue to offer in addition to new ones which are totally unsuitable for those of us who like to coordinate our kleenex boxes with our decor. The new designs and colors are awful!!!!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Nov 12, 2015
jkags51
1 out of 5 stars review

Foul Odor

I have been buying the Ulta Soft Kleenex for years. I don't know what is up with this foul odor, but the last couple of large bundle packs we have purchased stink! Not sure if it is just those being purchased at the large warehouse clubs, but makes me hesitant to purchase again. You need to find the problem and fix it!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Family Care

Thank you for taking the time to write us a review, Jkags51. We are disappointed to hear about your latest experience. An odor like you have described is not typical with this product and we would like the opportunity to learn more about your purchase. At this time, we ask that you reach out to our Consumer Care Team online at https://www.kleenex.com/contactus.aspx or by phone at 888-955-3363 (Monday through Friday, 8am - 4pm CT). Have a great day!

Feb 5, 2023
Starter09
3 out of 5 stars review

Verified Purchase

Late...But Happy

After some mixups from FedEX shipping, my product arrived safe and sound. The price is perfect for my budget.

Review from walmart.com
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Sep 18, 2022
Valli
4 out of 5 stars review

Verified Purchase

I didn't get the order but, Wal-Mart made it more than good. Their team helped me out to total satisfaction.

Review from walmart.com
Helpful?1K4ZDTQNSV2815318218436
Aug 1, 2014
srs617
5 out of 5 stars review

Verified Purchase

Tissues

I loive Kleenex Ultra Soft. They hold up beautifully during my allergy sneezing and the price is terrific. This is the only kind I buy.

Review from walmart.com
Helpful?1K4ZDTQNSV2815318218436
Mar 10, 2023
Lifetime user
1 out of 5 stars review

Pathetic engineering

We have bought Kleenex my entire life. I'm 81. New packaging is awful. Inevitably after pulling a dozen tissues out, the rest fall off and can't be retrieved without turning box upside down and using tweezers to restart the “feed”.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

We're disappointed to hear about this, because our facial tissues should come out with ease. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can learn more and try to help. Thank you.

May 16, 2018
Jmichelle
1 out of 5 stars review

What happened?

I have been buying Kleenex ultra soft 3 ply for years and now they are so rough. The tissues appear to be 2 ply instead of 3 ply. Now I have to find a new tissue. My nose is raw from using these.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

We appreciate your loyalty over the years, but are disappointed to hear about your recent experience. We haven’t made any recent changes to our Kleenex Ultra Soft tissues. They should still be the same soft, gentle tissues that you know and trust. Since this type of experience isn’t typical we would like to work with you directly to learn more about what happened and see what we can do to help. When you have a little free time please give us a call at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.). Thank you.

May 5, 2023
San Hano
1 out of 5 stars review

The Ugliest Kleenex Boxes Ever

The new Kleenex boxes are the ugliest boxes you have ever had in all of my many, many years of buying YOUR brand! I refuse to put those ugly things in my house! Until you change the boxes, I will find and buy another brand of tissue.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi San Hano. We understand that the new designs may not be everyone's cup of tea. We value your feedback and will take it into account for future updates.

Sep 6, 2023
RMech
1 out of 5 stars review

New Box Designs are too loud and ugly

I love your ultra soft tissues and they are the only kind I but. However your new box patterns are very ugly and too loud. Please bring back the pretty older designs for us more traditional types. Thank you.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi RMech. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.

May 3, 2013
bblondie47
5 out of 5 stars review

Ultra soft

yes i WANT TO TELL EVERYONE THAT THIS IS ONE TO USE WHEN YOU HAVE A COLD OR allergeries. I only use Kleenex it is the softness for someone who blows her nose allot.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436