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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 51-60 of 2,279 reviews
Jun 11, 2023
JojoRe
2 out of 5 stars review

Jungle print box design

I'm curious why you chose to go from the pleasant pastel packaging to the jungle looking print that does not blend well with anything. We have Kleenex in every room in our house and always buy Kleenex brand. Disappointing. I look forward to your response. Love the brand, not the design. Experimenting with other brands.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi JooRe. We understand that the new designs may not be everyone's cup of tea. Please know we value your feedback, Lisa, and will take it into account for future updates.

Nov 15, 2023
Milwaukee
1 out of 5 stars review

I have been using the 120–3 ply for at least 15 years Hate, Hate, Hate the new patterns on the boxes and thinking of now going to a different brand!!! Hate them so much, I refuse to put the boxes in my bathrooms, bedrooms or any other rooms. What were you guys thinking, the new patterns are extremely ugly

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us and I'll be sure to share your message with my team. Thank you.

Mar 31, 2018
disappointed customer
1 out of 5 stars review

Much less soft

I too have been a loyal customer for years. The product softness has significantly decreased. It is now rough. If Kleenex is being honest and has not changed their formula and process, then their supplier of raw materials is different or has changed. Fix this please.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

Your loyalty is valued, but we are disappointed to hear you haven’t been happy recently. Although we have changed the box designs, we haven’t made any changes to the tissues themselves. They should still be the same, soft, durable, 3-ply tissues you’ve grown to love and trust. We want to make sure that your happy and ask that you reach out to us online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can better assist you. We appreciate your time and look forward to speaking with you soon.

Sep 1, 2016
gijill
4 out of 5 stars review

Need more tasteful box designs and colors

When shopping for Ultra soft Kleenex I search through the mountains of blue and orange boxes to find the three tasteful brown or gray boxes. I will go to multiple stores if necessary to find the more subdued colors. I like the product, but the color choices are horrible.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

We appreciate you sharing your review with us! Occasionally, we will update the graphic on our Kleenex tissue boxes to better align with today's design insights and stay up to date with current trends. We do appreciate your feedback and will share it with the Kleenex brand team. Thank you for being a fan.

Aug 18, 2024
Previous Kleenex consumer
2 out of 5 stars review

Terrible box designs and colors-please change this

I have loved Kleenex for years but have resorted to buying another brand because  of the terrible new box designs. Honestly, I don't know whose decor those boxes would match unless you live in Mexico.. it's a shame that the beautiful pastel boxes from the past have been redesigned into this nightmare. I would love to purchase Kleenex again, but refuse to do so until the box changes. .

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Jun 21, 2023
Rita L
5 out of 5 stars review

Great tissues…..bad color and print

I love your ultra soft tissues. They are absolutely the best I have ever used. They are strong but also so gentle on a sore nose. But, I will say, I really dislike the new design and colors of the boxes. Please bring back the old design and colors.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Sep 4, 2023
dc510
1 out of 5 stars review

Horrible Re-design

I am so disappointed with the box redesign. I had used this brand and size for years. The new color design is horrendous and matches nothing in the rooms I put them in. Alas, I have had to switch brands due to this. I honestly do not know what you were thinking.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi dc510. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.

Sep 9, 2024
Dvorah
1 out of 5 stars review

Terrible Box Designs. Garish!

I have been only buying Kleenex Ultra Soft for years. The tissues are great, but these new box designs are just too much to have around the house. If I were still teaching young children, these designs would be perfect for the classroom. For my home, I want something pretty and elegant. The designs before the change were the nicest. Until there are pretty, elegant designs again, I'm buying another brand.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from social media team

Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. Thank you.

Jan 27, 2015
Wanda
1 out of 5 stars review

Poor Product

I have been buying Kleenex tissue for over 60 years and have been purchasing the3 ply tissues from Kleenex because they used to be the best. Well not any more!!!!I Something has changed with their product. They are NOT good anymore. They are NOT Strong. They are very THIN and fall apart. I always bought the 3 ply because they were stronger but now when I blow my nose the tissue falls apart. and there are holes all over the tissue! I no longer recommend Kleenex brand. Why pay extra money for same quality as the cheap brands.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Family Care

Hello, Wanda. We take pride in making tissues that are consistently soft and strong, but that doesn't seem to be your case. We haven't made any recent changes to our Kleenex Ultra Soft tissues, and we would like to learn more about your experience. When you have a moment, please contact our team directly here http://bit.ly/L5RuXa. Thank you.

Apr 26, 2013
Annableu
5 out of 5 stars review

I should have bought stock....

We use ultra soft Kleenex because it is so soft. I have allergies and keep a box nearby at all times. I also have them in my car and keep Kleenex on-the-go packs in my satchel and nearly every jacket I own. Nothing says, "God bless you." like a Kleenex tissue when offered or received.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436