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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 31-40 of 2,279 reviews
Dec 24, 2017
scratchy
1 out of 5 stars review

not as soft as they were in the past

there is no question that this rough paper is not the soft Kleenex tissue to which we had all become accustomed. The company claims in response to posts like mine that they have made no changes to the product. This is not true as anyone who knows Kleenex can clearly tell. these tear up the skin around my nose.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

We value your loyalty and are disappointed to hear about your experience. It has been a long time since we have made changes to our Kleenex Ultra Soft tissues. Please contact us online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can assist you personally. Thank you.

Jan 12, 2017
jenc_creative
1 out of 5 stars review

hideous design!!

I have used this product for years + was so relieved when you introduced your previous designs. All of the beige + brown options worked well with my bathroom designs. Subtle, natural + tasteful. Now I refuse to purchase this ridiculous box. I have read your responses about keeping up with design trends. Well I am a Creative Director + can assure you that these belong in the Golden Girls house, circa 1986. Please just revert to what you had. I love your product but not enough to support bad taste. Thank you.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

We appreciate the time you took to leave your feedback and are disappointed to hear that you are not a fan of our new box designs. Even though the outside of the box has changed, the inside still contain the quality tissues that you have come to depend on. We greatly appreciate your feedback and will be sure to share it with the rest of our Kleenex brand team. If you would like to discuss further, please contact us directly by phone at 1-800-553-3639 Monday through Friday 8am – 4pm Central Time. Thanks!

Nov 13, 2013
Grammafe
1 out of 5 stars review

Very soft but not absorbent enough.

I have allergies and use a great many tissues. At 83, I used Kleenex tissues when the color on the box indicated the color of the tissue. I decided to try the Ultra Soft and I am sorry to say, I was terribly disappointed. (I need to put this delicately) The surface of the Ultra Soft tissue is so soft that, unless it is really cold in the room, the snot slides right off the tissue and leaves traces on my nose, think snail trail. There are not enough tissues in the box to accommodate this affliction. Will go back to the regular Kleenex family size, not so ultra. tissues.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Sep 4, 2023
dc510
1 out of 5 stars review

Horrible Re-design

I am so disappointed with the box redesign. I had used this brand and size for years. The new color design is horrendous and matches nothing in the rooms I put them in. Alas, I have had to switch brands due to this. I honestly do not know what you were thinking.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi dc510. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.

Jun 16, 2023
cetarr
2 out of 5 stars review

Horrible Design

I like the tissues but the new box design looks like a drunk designed them. They are really ugly. I had to go through the whole display to find a box in the old design. I refuse to buy this ugly box no matter how good the tissues are. Everyone inline at the store was talking about how bad it is. Did you think this through?

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

We understand that the new designs may not be everyone's cup of tea. Please know we value your feedback and will take it into account for future updates.

Apr 26, 2013
Annableu
5 out of 5 stars review

I should have bought stock....

We use ultra soft Kleenex because it is so soft. I have allergies and keep a box nearby at all times. I also have them in my car and keep Kleenex on-the-go packs in my satchel and nearly every jacket I own. Nothing says, "God bless you." like a Kleenex tissue when offered or received.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Aug 18, 2024
Previous Kleenex consumer
2 out of 5 stars review

Terrible box designs and colors-please change this

I have loved Kleenex for years but have resorted to buying another brand because  of the terrible new box designs. Honestly, I don't know whose decor those boxes would match unless you live in Mexico.. it's a shame that the beautiful pastel boxes from the past have been redesigned into this nightmare. I would love to purchase Kleenex again, but refuse to do so until the box changes. .

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Jun 11, 2023
JojoRe
2 out of 5 stars review

Jungle print box design

I'm curious why you chose to go from the pleasant pastel packaging to the jungle looking print that does not blend well with anything. We have Kleenex in every room in our house and always buy Kleenex brand. Disappointing. I look forward to your response. Love the brand, not the design. Experimenting with other brands.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi JooRe. We understand that the new designs may not be everyone's cup of tea. Please know we value your feedback, Lisa, and will take it into account for future updates.

Apr 25, 2013
dasc
5 out of 5 stars review

Best purchase ever in a tissue

My skin is super sensitive and I have many health issues. So to have a super soft Kleenex is amazing and really makes my life easier. I use Kleenex many times a day, all year round. I do not like any other brand and do not waste my money on other brands. Kleenex is the one and only for me and I go through a lot of Kleenex. I LOVE all the new kinds and shapes of Kleenex that you have come out with. Please keep the quality. Other brands cut down on quality and quantity.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Nov 15, 2023
Milwaukee
1 out of 5 stars review

I have been using the 120–3 ply for at least 15 years Hate, Hate, Hate the new patterns on the boxes and thinking of now going to a different brand!!! Hate them so much, I refuse to put the boxes in my bathrooms, bedrooms or any other rooms. What were you guys thinking, the new patterns are extremely ugly

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us and I'll be sure to share your message with my team. Thank you.