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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 21-30 of 2,279 reviews
Aug 29, 2023
Missewe
2 out of 5 stars review

Bring back the old designs..

I agree...as a 40+ year consumer ... love your Kleenex brand and your product is great but the boxes are poor..... and I refuse to buy your latest box designs... they do not go with any decor and the prints are to bright and loud! Please bring back your pastel and soft colors of your previous design... I also don't care for inspirations boxes as decor either. sorry.. I am buying others for now...

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi Missewe. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.

Mar 31, 2018
disappointed customer
1 out of 5 stars review

Much less soft

I too have been a loyal customer for years. The product softness has significantly decreased. It is now rough. If Kleenex is being honest and has not changed their formula and process, then their supplier of raw materials is different or has changed. Fix this please.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

Your loyalty is valued, but we are disappointed to hear you haven’t been happy recently. Although we have changed the box designs, we haven’t made any changes to the tissues themselves. They should still be the same, soft, durable, 3-ply tissues you’ve grown to love and trust. We want to make sure that your happy and ask that you reach out to us online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can better assist you. We appreciate your time and look forward to speaking with you soon.

Oct 3, 2013
Brian313
5 out of 5 stars review

Best Tissue Ever

Kleenex Ultra Soft is an allergy sufferers dream come true. I can actually sneeze and blow my nose into the same tissue without having it shred or leak onto my hands. The softness actually rivals a cloth handkerchief! If you need a great tissue, look no further than Kleenex Ultra Soft.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Nov 15, 2023
Milwaukee
1 out of 5 stars review

I have been using the 120–3 ply for at least 15 years Hate, Hate, Hate the new patterns on the boxes and thinking of now going to a different brand!!! Hate them so much, I refuse to put the boxes in my bathrooms, bedrooms or any other rooms. What were you guys thinking, the new patterns are extremely ugly

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us and I'll be sure to share your message with my team. Thank you.

Sep 14, 2024
Susan57
1 out of 5 stars review

Needs warning about the scent.

I typically use regular Kleenex and am quite happy with them. My husband, who knows that I choke when using tissues with lotions or fragrances, thought he was doing a great thing when he brought home hypoallergenic Kleenex. I began choking immediately on using the first tissue due to the mild scent. I don't know if the scent is added or if its part of the product material, but this product should contain a warning that is is not appropriate for those who are sensitive to scents/fragrances.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from social media team

We appreciate that you brought this to our attention. Our facial tissues aren't scented, so this is not what we'd expect. Please know we take extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence. We'd like to speak with you personally about this and try to help, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6424WAbEo. Thank you.

May 1, 2014
Discerning
2 out of 5 stars review

SMELLS BAD

Now I have to say that I don't know if my wife bought the ultra-soft or the everyday facial tissue. What I do know is that the product smells bad, like bad cardboard and bad paper. It has a very strong cardboard and bad paper smell. I have a real problem putting the tissues near my face and especially blowing my nose. the odor is offensive. I thought to myself - did I get one bad box- but from what I have been reading- this appears to be a WIDESPREAD PROBLEM. Wether it is the ultra soft or the everyday tissue- no facial tissue should smell like that.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Family Care

We are sorry to hear about your recent experience with our Kleenex Ultra Soft tissues. There should not be an offensive odor to them, and we would like to know why. When you have a moment, please contact our team directly here http://bit.ly/L5RuXa. Thanks for sharing your feedback.

Jun 1, 2023
MJ81
1 out of 5 stars review

Horrific New Box Designs & Poor Quality

Absolutely horrific box designs. Please fire your designer. Your new box designs are UGLY. I will be returning my 4-pack to the store, as I refuse to put anything that ugly in my house. I cannot possibly imagine these going with anyones decor. Between the horrid boxes and the tissues not being as soft or strong as they used to be, I'm done with the Kleenex brand entirely.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

We're sad to hear this, because we always want you to be happy with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so that we can learn more and try to help. Thank you.

Feb 8, 2024
the name is not necessary
4 out of 5 stars review

Box color/design is ugly

I've been purchasing Kleenex Ultra Soft for many years and have always found box designs that were pleasant to have on the table in the living room or on the bathroom shelf. They were very subtle with muted colors. These new box colors and designs are very obnoxious. They do not go with any decor I've seen in any home. The tissues are fine, but come on with these colors. If you want to have these in the store at least give the customer an option for a more subtle color/design also.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Sep 9, 2024
Dvorah
1 out of 5 stars review

Terrible Box Designs. Garish!

I have been only buying Kleenex Ultra Soft for years. The tissues are great, but these new box designs are just too much to have around the house. If I were still teaching young children, these designs would be perfect for the classroom. For my home, I want something pretty and elegant. The designs before the change were the nicest. Until there are pretty, elegant designs again, I'm buying another brand.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from social media team

Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. Thank you.

Mar 17, 2014
Shirley
1 out of 5 stars review

very confused & disappointed

I switched to the Ultra soft tissue some time ago because it was softer than the Kleenex product I was using. I'm confused, since the company's response indicates they have not changed their product, but I've noticed recently, the tissues are not nearly as soft as they were. I have an older box in my car, and they're much softer than the tissues I've purchased recently. Sounds to me like management better start checking out the factory, because something is different.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436