KLEENEX ULTRA UPRIGHT 12PK - Member ratings & reviews

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KLEENEX ULTRA UPRIGHT 12PK

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4.5 out of 5 stars

stars2,286 ratings2,279 reviews

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Showing 171-180 of 2,279 reviews

Jan 8, 2017

KathyInCA

3 out of 5 stars review

Lower quality

I buy the ultra-soft upright boxes at Costco, so maybe it is only their stock, but the quality has really nose-dived. The tissues are thinner, so they tear when pulling them out of my decorative holders. They are "dustier", as though they are losing particles during use. And they are definitely not as soft. Very disappointed!!

Review from kleenex.com

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reply from Kleenex Brand

Thank you for giving us your feedback. Kleenex Ultra Soft Tissues should provide you with an extra soft, 3-ply tissue, regardless of where it was purchased. At times, lint can happen as these fibers occur naturally as part of the paper-making process. However, we do try to prevent as much as possible to deliver you a premium product. Since this is not what you have described, we ask that you reach out to our Consumer Care Team at: 800-553-3639 (Monday through Friday, 8am - 4pm CT). Thank you.

Jan 23, 2018

andy

3 out of 5 stars review

ultra soft not so anymore

i was wondering if it was just me, but i see other posts where people are saying the same thing. the ultra soft tissue has recently changed and are not so ultra soft anymore. my nose is not happy about this. come on Kleenex, fess up and tell us the truth. the difference in softness and texture is soo obvious.

Review from kleenex.com

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Oct 21, 2019

Lois50

2 out of 5 stars review

Ultra Soft not soft anymore!

I had an older box of Ultra Soft tissues and a brand new box. Finished using the older box and immediately felt the difference with the new box..... used both within minutes off each other. There is a big difference in softness. If, as you claim, nothing changed, then perhaps the tissues are being packed in the wrong boxes, as their was a big difference in softness. I used Ultra Soft for years and years because of the softness. These feel like the regular Kleenex and not the Ultra Soft, as they are supposed to be. I hope you will listen to your customers and correct this problem.

Review from kleenex.com

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reply from Kleenex Brand

Thanks for taking the time to share. As a fan of our products, you know we take our quality seriously and what you're describing doesn't sound right. Please take a moment to reach out to us directly so we can learn more, https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 8:00am – 5:00pm CST. Thank you!

Dec 27, 2014

josfitz3

5 out of 5 stars review

Why I choose This Product

I like this format, I mean the tissues sitting flat in a box that approximates the tissue size. In the past I have purchased the little boutique boxes but the tissues don't feet as well and that can be a bother. I mean the reason I purchase the Kleenex brand specifically is for the pop-up feature. If that doesn't work well ...

Review from walmart.com

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Jul 9, 2014

Sally

5 out of 5 stars review

Only brand we use

Kleenex Ultra Soft are the ONLY tissues we buy! Soft, strong, everything required of a tissue!

Review from kleenex.com

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May 4, 2014

freshbrowneggs

1 out of 5 stars review

New Box Patterns

Absolutely hate the new box colors and patterns. They don't go with anything!!! Horrible!!!

Review from kleenex.com

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reply from Family Care

Hi freshbrowneggs. We do change our designs periodically and hope you can find a design that fits with your decor. Please follow this link to find our current Kleenex Ultra Soft designs: https://www.kleenex.com/UltraSoft.aspx. We value you as a consumer and will pass your feedback on to the rest of our team. Thank you for reaching out!

May 18, 2023

Ann9

1 out of 5 stars review

Unattractive design

Very unattractive boxes, you've made me a Puffs customer

Review from kleenex.com

Helpful?

reply from Kimberly Clark

We understand that the new designs may not be everyone's cup of tea. We value your feedback and will take it into account for future updates.

May 4, 2024

Frank

4 out of 5 stars review

Good tissues, don't like the new packaging.

The tissues are good. We don't like the new boxes (design).

Review from kleenex.com

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Dec 22, 2016

Peewee

3 out of 5 stars review

You've changed!

New look and changed quality?! Not as soft :( Go back!!

Review from kleenex.com

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reply from Kleenex Brand Team

Thank you so much for the honest review! We are disappointed to hear that your recent experience wasn't as pleasant as we expect. Even though we will occasionally change the graphics on our boxes to stay up to date with current trends, our Kleenex tissues should still provide you the same dependable soft quality tissue you have grown to love. Since this is not a typical experience for our Kleenex products, we would love to speak with your personally to learn more. When you have some time, please contact our Consumer Care Team at at 1-877-904-8482 (Monday through Friday 8:00 am - 4:00 pm Central Time) or online at https://www.kleenex.com/en-us/contact-us. We look forward to hearing from you!

Jul 7, 2023

Noel

1 out of 5 stars review

Ugly boxes

New box patterns are ugly. The colors are too bright and they don't look good in my house.

Review from kleenex.com

Helpful?

reply from Kimberly Clark

Hi Noel. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.