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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 161-170 of 2,279 reviews
Mar 14, 2022
LaB1
3 out of 5 stars review

Something has changed

I have used Kleenex ultra soft for years. This is the only brand that I would use. However, I have noticed a big change on the softness. It has more of a rough texture that I do not like. I wonder if the company is cutting corners and not producing the same quality.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi LaB1, We want to make sure you have a great Kleenex Brand product and experience. Please consider sharing more details about this with our team at 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you.

Feb 12, 2021
Whos who 40
4 out of 5 stars review

Someone wrote saying that as the tissues were about 3/4 gone they became pinkish. That is the manufacturer's way of warning you it is time to buy more so you don't run out of them. Actually, I think it is a good idea. Many times I have pulled the last tissue out before my allergy nose was finished and had to go get another out of storage. With the warning I can have another box close as needed. However, I find these 3 plys are never available anywhere any more. When will they be back in stock?

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Dec 26, 2021
Louann52
2 out of 5 stars review

Not as good as they used to be

For the past year and a half Kleenex has not been to good. They are not soft at all regardless of which type I buy. Also I've noticed that I can buy multiple of same formula yet no two boxes are the same. I keep a box within reach in every room but I guess I'm going to try other brands now. Wish these were still what they used to be.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

We're sad to hear this, Louann52, because we haven't made any changes to our facial tissues, so they should be the ones you've come to know and love. If you want to talk to us more about your experience, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so that we can learn more and try to help. Thank you.

Oct 21, 2019
Lois50
2 out of 5 stars review

Ultra Soft not soft anymore!

I had an older box of Ultra Soft tissues and a brand new box. Finished using the older box and immediately felt the difference with the new box..... used both within minutes off each other. There is a big difference in softness. If, as you claim, nothing changed, then perhaps the tissues are being packed in the wrong boxes, as their was a big difference in softness. I used Ultra Soft for years and years because of the softness. These feel like the regular Kleenex and not the Ultra Soft, as they are supposed to be. I hope you will listen to your customers and correct this problem.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Thanks for taking the time to share. As a fan of our products, you know we take our quality seriously and what you're describing doesn't sound right. Please take a moment to reach out to us directly so we can learn more, https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 8:00am – 5:00pm CST. Thank you!

Mar 13, 2024
niecee51
2 out of 5 stars review

Quality control?

I have bought Kleenex brand tissues for 60+ years. Never had a problem with them, until recently. The boxes come unglued, when you need one tissue, you get 4-5, because the perforation isn't complete. The design is horrible, as are the colors They don't display very well. I can't imagine too many people have decor to go with the design of these boxes.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Social Media Team

Thanks for being a fan of ours. We're disappointed to hear this though, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6426kuKra, or PM us M-F 8am-9pm CT when you have a chance so that we can learn more and try to help. Thank you.

Jun 26, 2022
Nancy LM
1 out of 5 stars review

Tissues stick together

I opened a box of your tissues. They stick together, so when you try to take just one, 3 come out! This continues through at least 1/2 of the box. I noticed there is an attachment to the next tissue. So, I bought a box of Puff tissues, and they don't clump together!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Jan 8, 2017
KathyInCA
3 out of 5 stars review

Lower quality

I buy the ultra-soft upright boxes at Costco, so maybe it is only their stock, but the quality has really nose-dived. The tissues are thinner, so they tear when pulling them out of my decorative holders. They are "dustier", as though they are losing particles during use. And they are definitely not as soft. Very disappointed!!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Thank you for giving us your feedback. Kleenex Ultra Soft Tissues should provide you with an extra soft, 3-ply tissue, regardless of where it was purchased. At times, lint can happen as these fibers occur naturally as part of the paper-making process. However, we do try to prevent as much as possible to deliver you a premium product. Since this is not what you have described, we ask that you reach out to our Consumer Care Team at: 800-553-3639 (Monday through Friday, 8am - 4pm CT). Thank you.

Feb 24, 2015
Hages123
3 out of 5 stars review

Box Design

I absolutely LOVE your ultra-soft tissues, but I HATE the box designs. What happened to the beautiful, brightly colored flower designs? I loved them, and I color-coordinated them in different rooms in my house. This may sound ridiculous, but it actually made me happy when I looked at them. I don't get that feeling with the new design. PLEASE BRING BACK THE FLOWER DESIGN!!!!!!!!!!!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Family Care

Hi, Hages. We appreciate your feedback regarding our box designs. We encourage you to check our our new Betsey Johnson designs: https://www.kleenex.com/Expressions.aspx. We think you might like them! Thanks!

Oct 19, 2017
Amebasilio9
5 out of 5 stars review

Amazing for my nose

[This review was collected as part of a promotion.] My kids and I never had allergies until we moved to Texas. Allergy season is in full swing and I can not believe how amazing Kleenex Ultra soft have been for our noses. No more sore noses for us and just in time to save us this allergy season. Perfect for the whole family. I love how soft the tissues are and the box does not take up much room. The box is very stylish and can go great in any room like our living room. So glad I was able to try out Kleenex Ultra Soft. I received this product for free.

Review from Ripple Street
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

We're glad to hear these worked well for you. Take care! :)

Jul 16, 2017
Pixel
2 out of 5 stars review

Packaging Problems

Great tissues, but it seems that there is a difference in packaging - how tissues are loaded into the upright box that affects dispensing. Frustrating that several tissues are sometimes stuck together in sequence - one is connected to the next vs a clean cut to allow one tissue out of the box at a time. More frustrating is that it seems that the tissues are in 2-3 separate rolls such that after some have been used, the next is not connected, and they are at the bottom of the box. I either have to reach way down into the box to bring one up to to the opening to start the "flow" again or turn box upside down to reach one to pull it to the opening. Please go back to previous packaging.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Thanks for letting us know about your experience! Kleenex Ultra Soft Tissues haven't gone through any recent packaging and should be giving you one tissue after another without hassle. So we can learn more, we ask that you reach out to us online at: https://www.kleenex.com/en-us/contact-us or by phone at: 800-553-3639 (Monday through Friday, 7:30am - 7pm CT). We hope to hear from you soon and thanks for being a fan!