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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 141-150 of 2,279 reviews
Apr 15, 2022
KJeaux
2 out of 5 stars review

Used to be so great

I raved about and paid the higher price for years for the ultra soft Kleenex. Now, it's sub-par at best and not “soft” at all, let alone “ultra soft”. Why did you change it? I'm so disappointed.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi KJeaux. We haven't made any changes to our facial tissues, so this is certainly unexpected. We'd like to learn more about what's going on and try to help, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us. Thank you.

Jul 8, 2014
bandit1929
5 out of 5 stars review

Verified Purchase

Best

It fits my needa

Review from walmart.com
Helpful?1K4ZDTQNSV2815318218436
Dec 27, 2014
josfitz3
5 out of 5 stars review

Why I choose This Product

I like this format, I mean the tissues sitting flat in a box that approximates the tissue size. In the past I have purchased the little boutique boxes but the tissues don't feet as well and that can be a bother. I mean the reason I purchase the Kleenex brand specifically is for the pop-up feature. If that doesn't work well ...

Review from walmart.com
Helpful?1K4ZDTQNSV2815318218436
Nov 6, 2016
Betty
1 out of 5 stars review

What happened to the design on the box?

In 2016, for the first time ever, you put a fabulous design on the box, and now it's gone from the store shelves in my area. The new design is UGLY. It hurt my eyes and my feelings to buy that ugly box and I probably will not buy it again. Furthermore, the cost of the product went up significantly! Give us the design with the medallions all over the box, in Orange, and I will buy 3 times as many boxes as usual.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex

Thank you for contacting us about Kleenex facial tissue, Betty. We regret that some of our loyal customers will be disappointed and apologize for any inconvenience. Occasionally, the Kleenex Brand will update the graphics to better align with today's design insights and stay up to date with current trends. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you., while still providing the same dependable quality tissue you have grown to love. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. We greatly appreciate your feedback and will be sure to share it with our design team. To discuss further, please contact us directly by phone at: 800-553-3639 Monday through Friday 8 a.m. – 4 p.m. Central Time. Thanks again!

Jan 15, 2021
BJBY
3 out of 5 stars review

box size

This box size is okay. I really like the flat boxes that hold about a hundred. The big boxes that hold 230 are too big! The tissues get stuck at the bottom and they leave a lot of debris around the opening after about a hundred tissues. Wish the flat boxes were consistently available.!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Thanks for your feedback! We'll forward it to our team.

Dec 26, 2021
Louann52
2 out of 5 stars review

Not as good as they used to be

For the past year and a half Kleenex has not been to good. They are not soft at all regardless of which type I buy. Also I've noticed that I can buy multiple of same formula yet no two boxes are the same. I keep a box within reach in every room but I guess I'm going to try other brands now. Wish these were still what they used to be.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

We're sad to hear this, Louann52, because we haven't made any changes to our facial tissues, so they should be the ones you've come to know and love. If you want to talk to us more about your experience, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so that we can learn more and try to help. Thank you.

Jun 26, 2022
Nancy LM
1 out of 5 stars review

Tissues stick together

I opened a box of your tissues. They stick together, so when you try to take just one, 3 come out! This continues through at least 1/2 of the box. I noticed there is an attachment to the next tissue. So, I bought a box of Puff tissues, and they don't clump together!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Oct 21, 2019
Lois50
2 out of 5 stars review

Ultra Soft not soft anymore!

I had an older box of Ultra Soft tissues and a brand new box. Finished using the older box and immediately felt the difference with the new box..... used both within minutes off each other. There is a big difference in softness. If, as you claim, nothing changed, then perhaps the tissues are being packed in the wrong boxes, as their was a big difference in softness. I used Ultra Soft for years and years because of the softness. These feel like the regular Kleenex and not the Ultra Soft, as they are supposed to be. I hope you will listen to your customers and correct this problem.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Thanks for taking the time to share. As a fan of our products, you know we take our quality seriously and what you're describing doesn't sound right. Please take a moment to reach out to us directly so we can learn more, https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 8:00am – 5:00pm CST. Thank you!

Mar 11, 2017
Kitty41319
5 out of 5 stars review

Ultra soft...the only way to go!!!

I have been using ULTRA SOFT Kleenex for quite some time...with very good reasons...and results!! Besides being a blessing for a nose that suffers from chronic sinusitis, I wear contact lenses. Ultra soft Kleenex has less fibers that come off and into the air when used, thus cutting down on eye irritation. I always feel the difference when I don't have one handy when needed, and have to use something else that DOES cause said irritation!!!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

You know we are always here for you!

Mar 12, 2022
Bob G
4 out of 5 stars review

Kids project on box ends…

I saw a series of diagrams recently on the larger size box ends describing how to make a notebook out of the box. This reminded me of how to make simple things out of Kleenex tissues years ago. They were in ads, possibly. The projects were things like rabbits, birds, etc., one tissue. Although this might seem wasteful this day and age, but you could tie this into usage training by young-age demographic. Maybe how a bunny could help them blow wing their nose?

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436