We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

We appreciate that you shared your concern with us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can speak to you personally about this and try to help. Thank you.

Hi Diana. We understand that the new designs may not be everyone's cup of tea. Please know we value your feedback and will take it into account for future updates.

Ultra soft is in the name, CjMeann and we're disappointed to you hear your most recent experience isn't what you'd expect. We can assure you we haven't made any recent changes and would love to learn more about your purchase. Please reach out when you're free at https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 7:30 a.m. – 7:00 p.m. Central Time. Thank you!

Thank you for contacting us about Kleenex facial tissue, Rick. We regret that some of our loyal customers will be disappointed and apologize for any inconvenience. Occasionally, the Kleenex Brand will update the graphics to better align with today's design insights and stay up to date with current trends. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you., while still providing the same dependable quality tissue you have grown to love. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. We greatly appreciate your feedback and will be sure to share it with our design team. To discuss further, please contact us directly by phone at: 800-553-3639 Monday through Friday 8 a.m. – 4 p.m. Central Time. Thanks again!

Thanks for the feedback, Alison2. We're always changing our Kleenex tissues designs, so we hope you'll keep your eyes peeled and find a design that suits your tastes!

We appreciate that you're a loyal customer!