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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 121-130 of 2,279 reviews
Feb 23, 2015
KiDa16
1 out of 5 stars review

Box Design

Glad Kleenex Ultra has something other than flowers on boxes! Sick of flowers on tissue boxes. The new designs are such a refreshing change as are the colors. Now get rid of stink and bring back the thick, softness. Please! I use ALOT of tissues. Since last year the smell has gotten increasingly worse and the thickness and softness are in line with the cheapest of tissues.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Family Care

Hi, KiDa.. We assure you our tissues should not have a foul odor. This is not normal and we'd like to learn more about your experience. When you have a moment, please reach out to us directly here: http://bit.ly/L5RuXa. Thank you.

May 26, 2021
Allergy Queen
2 out of 5 stars review

Why did you change a good thing?

I have always loved these tissues, and have always been willing to pay more for them. However, something has clearly changed on the manufacturing end. They used to be heavier, more absorbable, and more durable. Now, I'm going through a box in no time, and they don't feel any different from other brands. What a shame. I will be looking around for a new brand. I wish corporations would stop messing with a good thing. Customer loyalty and taking pride in product quality used to mean something in this country. Maybe someday it will again.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Hi Allergy Queen, we can assure you we have not made changes to our Kleenex ultra soft tissues. What you've described is not up to our standards so we'd like to learn more about your experience to pinpoint what may have gone wrong in the manufacturing facility. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Dec 27, 2023
Naenae2U
2 out of 5 stars review

Unhappy with them

I bought these and was very happy with them, then when I bought them these last times the Kleenex are as rough as a can be. I'm so disappointed with them and they're not cheap either. What is the problem with them? I'm not looking for a coupon because I'm home bound and have no way to use them.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Social Media Team

We're sad to hear this, Naenae2U, because quality is very important to us. This isn't what we'd expect, and we'd like to speak with you personally about what's going on and see how we can try to make this right. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425RbEmZ so that we can learn more and try to help. Thank you.

Nov 15, 2023
lala17
1 out of 5 stars review

Really Disappointed

The new box design is what it is, but the important part is the feel of the tissues, the softness - these are not what they used to be. I still had the old design to compare to. These new tissues are crisper, thinner, and NOT AS SOFT. Not ultra soft anymore! And they seem to have a slight scent, which makes it not hyperallergenic. Really disappointed.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Quality is very important to us and want to assure you this isn't something we'd expect. Please don’t hesitate give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so we can help further.

Nov 5, 2016
Disappointed
1 out of 5 stars review

Terrible new box design

I have used these Kleenex for years and years, but I absolutely hate the new box designs. We consumers are not all living in pink and baby blue houses, by the way. The timing is terrible; stores in my area are just placing the new designs on the shelves in time for the holiday season and surely you have to admit these are not box colors that coordinate with any holiday theme. What happened to artistic design and color? The warm grey folklore patterned boxes worked very well for kitchens with stainless appliances, as did the other boxes, for a variety of seasons. Since we all have allergies and purchase these type of kleenex preferentially, I am currently still buying the ultra soft tissues in their ugly boxes and restocking my old boxes. When those are too worn out, I'll have to switch brands unless you can hire a new art director.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Thank you for contacting us about Kleenex Ultra Soft Tissues. At times, the Kleenex Brand will update the graphics to better align with today's design insights and stay up to date with current trends. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. Thank you for being a loyal fan and we hope you'll give us another try before making a final decision.

Jan 22, 2017
Chad
2 out of 5 stars review

Not Liking New Product

Been buying the Ultra Soft Doux forever it seems. New boxes are ugly, but more importantly the quality seems not nearly as good as the prior version. While your response to other similar comments indicates that my experience is not typical, the number of people raising this issue seems to indicate my experience is typical of many others. We'll likely be shopping another brand.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Hi Chad - Thank you for taking the time to share your review with us and for being a longtime fan. While we have updated our box designs, we want to assure you that we haven't made any changes to the Kleenex Ultra Soft tissues themselves. We don't want to lose you as a fan and would like to learn more about your recent experience. Please reach out to our Consumer Care Team online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday, 8am - 4pm CT) if you haven't already done so. Our goal with our new designs was to provide our fans with new, refreshing graphics for their home, but our tissues should still provide you the same great care with the softness you've come to love. We will certainly share your thoughts with the rest of our Kleenex brand team. Thanks again, and we hope to speak with you soon.

Dec 15, 2023
LmRS
1 out of 5 stars review

Boxes fall apart, boo!

The boxes are gorgeous with their bright and colorful designs, the tissues are soft, but the boxes FALL APART immediately making the product now nothing more than an expensive frustration. Very disappointed. Been using Kleenex for decades, will be switching to Great Value to see if they are better.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

We certainly never wanted you to be disappointed with our facial tissues. Quality is important to us, and we can assure you this isn't indicative of our high standards. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Jan 23, 2018
CjcPa
4 out of 5 stars review

Love the product.

Love the product but don't know why every box at half gone, the Kleenex no longer pops the next sheet up.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
May 7, 2014
Melly
1 out of 5 stars review

Product smells bad

I have to chime in here about how bad these smell. I purchased a case of them at Costco a couple weeks ago, and they are just awful.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Family Care

Hello Melly - We are sorry to hear about your recent experience with our Kleenex Ultra Soft Tissues. There should not be a strong odor to them, and we would like to learn why. When you have a moment, please contact our team directly here http://bit.ly/L5RuXa. Thank you.

Jan 5, 2015
Leigh
5 out of 5 stars review

Do not like the new box design

I absolutely do not like anything about the new box design/colors. Sure hope these don't last long. Loved the previous flowers.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436