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Member ratings & reviews for
KLEENEX ULTRA UPRIGHT 12PK
4.5 out of 5 stars
stars2,286 ratings2,279 reviews
  1. 5 stars75% (1,710)
  2. 4 stars13% (305)
  3. 3 stars4% (97)
  4. 2 stars2% (56)
  5. 1 star5% (118)

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Showing 111-120 of 2,279 reviews
May 10, 2024
Nat C
1 out of 5 stars review

Quality Downgrade

Kleenex ultra soft have been my go-to tissue for many years. Recently stocked up on the new "colorful" boxes, and to my great disappointment, the tissues seem much thinner and lower quality. What happened??? Very disappointed. First time I had to blow my nose with these for an extended period of time, the skin on my nose got raw.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Social Media Team

We're sad to hear this, Nat, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425j75cB so that we can learn more and try to help. Thank you.

Apr 21, 2024
bam1
3 out of 5 stars review

Box/packaging does the product a disservice.

No longer buying this product as it's box/packaging is ugly. It 'pops' in all my decor and NOT in a good way. I keep looking for more appealking packaging. This is too bad as I have LOVED the product for years. It sooths after a lot of tissue use. I've gone to another brand.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
Apr 16, 2017
frontstreetmama9
5 out of 5 stars review

Best Wallet in My Purse

Besides my credit card the kleenex ultra soft slim wallet is the best thing in my purse. It's attractive and keeps my year round allergies in check-and no longer are kleenexes all over my purse. Instead they're in a pretty kleenex wallet. Thanks Kleenex!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Thanks for the love!

Dec 23, 2016
Disappointed log 10
3 out of 5 stars review

Don't like new designs

For past three years, I adored the "islamic"/octagonal pattern boxes on the market -- the orange/red ones were my favorite, the blue my runner-up -- they were very Islamic/Asian and very well-suited to more sophisticated interiors. You even have it pictured in the blog/comment window I'm typing in, yet it has disappeared from all the shelves. In its place are "less sophisticated" designs, like something you'd find in a health care facility, or large tasteless bureaucracy office. Please give my commendations to the designer of those boxes you no longer carry: those were winners. Unfortunately, I understand that consumers like me are not the majority and perhaps my taste isn't the most popular. I don't eat Twinkies or corn dogs. Your current designs are "not auspicious."

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

We appreciate the time you took to share your review with us! From time to time, we will update the graphics on our Kleenex boxes to stay up to date on current design trends, but your opinion truly matters to us and we will be sure to share it with the rest of our Kleenex brand team. Thanks again!

Nov 30, 2022
SFSF
1 out of 5 stars review

So THIN now ugh!!!!!

I've been getting these for years and now not only has the price gone up, but the quality WAY down as they are so much thinner. You would need to use two at a time. I still have a couple old boxes around the house so even tho I could instantly tell the second I opened a new box how thin it was, I still held it next to the old one and wow, they are so cheap now. Generic brand quality now so save your money and just buy the generic

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

We're sad to hear this, because quality is very important to us. This isn't what we'd expect, and we'd like to speak to you personally about what's going on and try to help. When you have a chance, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us. Thanks, and we look forward to hearing from you soon.

Jul 21, 2022
LM42
1 out of 5 stars review

What's happening?

We've been buying Kleenex brand for many years, but the last few months on some of the boxes we have bought, every time I pull out a kleenex, a bunch of Kleenex white specs of Kleenex comes our with the tissue and I have it all over my shirt and the floor! I don't know what's going on, but it's not like it used to be! I'll be looking at other options!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kimberly Clark

Hi LM42, We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Dec 2, 2016
Valerie C
1 out of 5 stars review

Terrible new designs

It's fine to add some new designs but I sure wish you would keep some of basics without flowers & weird patterns. I used the gray and burnt orange which matched my bathrooms. Now the search is on for a replacement brand because I will not use the new designs. Any way to get some basics back?

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand Team

Hi Valerie. We appreciate the time you took to share your review with us. From time to time, we will update the graphics on our Kleenex boxes to stay up to date on current design trend. We greatly appreciate your feedback and will be sure to pass it on to our Kleenex brand team. Thanks again!

Jun 28, 2021
Rhondalm
1 out of 5 stars review

Smells horrible

Have bought these in the past and was satisfied but when I got these they have the worst smell. Musty moldy scent just horrible and have been sick since I started using these. My eyes water constantly and I use tissue to dry them, but these are only fit for the trash.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

While odors can be absorbed into the tissues, know that we do take care with those who ship, store, and sell our tissues to prevent this from happening. We'd like a chance to learn more and help - please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Feb 25, 2019
Wateryeyes
4 out of 5 stars review

Great, but.....

I had been a loyal customer of another leading brand, but was very pleased with the Kleenex ultra soft, which my husband bought by accident. I kept buying more. I spent 6 weeks with bronchitis and had a small garbage can next to the chair I hung out in during my recovery. Well, the constant companion of my new tissues and the ones discarded have made me have a horrible allergic reaction i.e. nose and eyes irritated constantly. Now that I'm well I only have the small box by my reading table but I think I'm allergic to them. I've looked everywhere on the internet and can't find the exact ingredients to the Kleenex ultra soft tissues. I'd like to add that I am allergic to newspaper, mass market paperbacks, and some trade paperbacks. I may need to have to ditch the Kleenex for old fashioned cotton hankies. But what do I keep around for guests? Please list the ingredients for ALL your products KC. Thanks.

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Kleenex Brand

Your comfort is of utmost importance to us, so we can assure you that our products go through extensive considerations before they reach your home. Our tissues are made from wood pulp and water, but you can review the ingredients for all of our products at https://www.kimberly-clark.com/en/brands/ingredients/consumer/kleenex/tissue-and-towels. We’d like to make sure you’re resting comfortably and see if there’s anything else we can do to serve you. Please take a moment to hang on to this box of tissues and connect with us at 1-877-424-4543 (weekdays, 7:30 a.m. – 7:00 p.m. CT). Thank you.

Mar 7, 2024
Being PoisonedInOhio
1 out of 5 stars review

"Trusted Care" Sucks! Smells like mfg solvents

Bought a 12-box package online, late '23, and they're nothing like the former Kleenex™ I've always received. There is an overwhelming odor of a manufacturing solvent, which has made me develop a horrible cough and watery, scratchy eyes I'm switching back to Puffs™!

Review from kleenex.com
Helpful?1K4ZDTQNSV2815318218436
reply from Social Media Team

Your health and well-being are of the utmost importance to us, and we take concerns like yours seriously. Please know we do have precautions in place with those who ship, store, and sell our tissues to prevent this type of occurrence. We’d like the chance to gather some more details in order to help further, so please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6424X0Ego. Thank you.