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Customer reviews for VIZIO M-Series™ Quantum 65” Class 4K HDR Smart TV - M658-G1 for
VIZIO M-Series™ Quantum 65” Class 4K HDR Smart TV - M658-G1
4.4 out of 5 stars
stars1,549 ratings1,519 reviews
  1. 5 stars68% (1,059)
  2. 4 stars19% (294)
  3. 3 stars5% (73)
  4. 2 stars3% (45)
  5. 1 star5% (78)
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Showing 191-200 of 1,519 reviews
Feb 15, 2020
Chucky Chuck
5 out of 5 stars review

Great TV

Bought a samsung first, had issue with it not coming on, also the picture was basic...nothing special, so I took back and ordered this vizio Hands Down! The best tv I ever owned, the picture is amazing, I will never buy another brand besides vizio...also the price you can't beat for the quality Thanks Vizio...satisfied customer!

Review from vizio.com
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Mar 1, 2020
Hunter3561
5 out of 5 stars review

Love this TV

I bought this TV a couple months ago now it is a 65" and I absolutely love it, I've been a fan of vizio for a long time, I switched ever so briefly before I bought this TV to an lg TV and I hated it the picture never looked quite right, and it never stayed connected to the internet I was always having to factory reset the TV, after 6 months that TV got lines down the middle and the internet was basically unusable so I threw it out and got this 65" vizio smart tv and I'm never going back to another TV manufacturer.

Review from vizio.com
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May 17, 2022
Gucci23015542104
1 out of 5 stars review

Go Buy Samsung

2 old Year TV, i was having issues the 1st year, Vizio did something and it start working properly then same issues the second year and was told it is out of warranty so SOL Started a complaint they sent the repairman now no sound I have a 55 inch Samsung running for 11 years and never once had an issue with it Even the repairman said you wasted your money I opened the TV myself and did some repairs LOL Save yourself headaches and shop around

Review from vizio.com
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Mar 28, 2020
SLOAN
4 out of 5 stars review

Great picture quality/small annoyances

Bought this last fall and it has been great. The native UI for watching live tv is slightly buggy/unfriendly, so I stay away from it and just use my AppleTV. Another small annoyance, it does take time for the tv to wake up. In some instances I need to power down the external device and turn it back on for the tv to actually recognize that the source is available/ready.

Review from vizio.com
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Apr 8, 2020
Renee B
2 out of 5 stars review

Difficult

I bought this TV about 6 months ago. Have already had to exchange it once. TV is worse than windows with the extremely slow updates and we're are continually having to reset it to factory settings and stay all over again with app set ups. Should have purchased a Roku and not this "SMART" tv.

Review from vizio.com
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Feb 18, 2020
Billy007
5 out of 5 stars review

Superior picture quality

I bought the TV 6 months ago and it was freezing sometimes, they sent me a replacement TV that had a black spot on the screen, so contacted them again and asked for a refund this time, they came and took the TV and will send me my refund, that's why I'm giving 5 stars, they have the best customer service ever, the TV was really good if it wasn't freezing, the second one didn't freeze but it has another issue, I would buy again this TV and I recommend it to everyone.

Review from vizio.com
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Mar 20, 2020
Reformedude
1 out of 5 stars review

Non-existent support. Airplay buggy.

If you review the Youtube "How to use Apple AirPlay 2 | VIZIO SmartCast™" you'll find dozens of complaints from Vizio customers that the Airplay function is buggy or doesn't work at all. I wish I'd seen it before buying. In my case it works with my iPhones. Doesn't work with my Macs (OS X High Sierra). Yes, I'm using the same wifi network for Mac and TV. I've also done a factory reset of the TV. I contacted Vizio and I'll have to say they have some of the most mindless drones for "support reps" and "support supervisors" I've ever dealt with. All they know how to do is read off a script. For every comment or objection I made they just repeated the same script over and over again. They refuse to listen. Talk about gaslighting! Every time I asked to speak to a supervisor or have the problem escalated they just gaslighted me again. I spent over an hour on the phone only to hear them say their "resolution to the problem is you'll have to call Apple for support." And of course they weren't about to pay for the $35 minimum charge Apple requires for phone support. I'm an Apple Certified Consultant and have been for over 25 years. So I know a few things about Apple. I can say with 100% certainty this is not Apple's problem. In order for Vizio to even begin the process of writing code to support Airplay they had to become an Apple Developer to get Apple's specs for Airplay. If in writing code Vizio didn't follow Apple's Airplay specifications precisely their product won't work properly, and this is clearly what happened here. Vizio screwed up, but rather than owning it, or referring it to their own product development team, they're telling customers to call Apple for support! I've bought Vizio products before, including 2 prior TVs and 2 soundbars. Never again. I won't patronize an incompetent business that gaslights their customers when they need product support.

Review from walmart.com
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reply from VIZIOEntertainmentExpert

Hello Reformedude, to get Airplay to work when using your Mac it would require macOS 10.14.5 or higher to be able to stream your content. If you are able to upgrade your Mac operating system and you are still not able to Airplay your content please reach out to our customer support again at support.vizio.com and click on 'Contact Us'.

Mar 24, 2020
Thomas1
5 out of 5 stars review

GREAT PICTURE & SOUND

I had this M658 for about 1 week. Feet were too big for my console & didn't want to hang on wall. Got legs for it from Menards. Having problems with TV coming on (no timers set) during middle of night and other daylight times. Hope disabling CEC will remedy this one problem. When changing source the feature changes very quickly i.e. HDMI to antenna etc

Review from vizio.com
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May 3, 2020
*base
5 out of 5 stars review

Very Nice Picture Quality

when I bought this I was primarily concerned about picture quality. It was rated very high in some of the reviews for watching movies. The TV does not disappoint. I have not use the sound from the TV because I have my own speaker system. But as far as the picture quality, very good to excellent. I was a little disappointed it doesn't have on screen guide when using TV signals through an antenna. Other than that it is a really fantastic TV.

Review from vizio.com
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Mar 20, 2020
Allen1
3 out of 5 stars review

Great but technical difficulties

It'll randomly turn off while I'm watching television. When I turn it back on, there's no audio. I try messing with the audio settings but nothing works. I usually have to unplug the power cord, wait, then plug it back in to make the audio come back. And even that doesnt work 100% of the time

Review from vizio.com
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reply from Customer Service

Hello Allen1, this behavior is very odd as the television should provide a clear video and audio output. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.