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Customer reviews for VIZIO M-Series™ Quantum 65” Class 4K HDR Smart TV - M658-G1 for
VIZIO M-Series™ Quantum 65” Class 4K HDR Smart TV - M658-G1
4.4 out of 5 stars
stars
1,550 ratings1,520 reviews
  1. 5 stars68% (1,059)
  2. 4 stars19% (295)
  3. 3 stars5% (73)
  4. 2 stars3% (45)
  5. 1 star5% (78)
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Showing 181-190 of 1,520 reviews
Sep 28, 2019
Reviewer name: mack
4 out of 5 stars
4 out of 5 stars review

they use LG TV remotes

i have a LG TV and every time i press the power button on this remote it turns on my LG TV. it controls the menu and volume on my LG TV and my LG TV remote controls the same thing on this TV. i have my TV's in different rooms but because they are so close every time i turn on one TV the other TV turns on and when i turn off one TV the other TV turns off. i find it to be very annoying.

Review from walmart.com
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Dec 31, 2019
Reviewer name: Happy In Indy
3 out of 5 stars
3 out of 5 stars review

Amazing!

Ordered this just before Christmas and it arrived within 10 days. We love it!! Easy set up, pairs perfectly with our sound bar and antenna. Juggled 3 remotes before we got this now we only need one. Biggest challenge is going to be to stop watching it.

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reply from VIZIOEntertainmentExpert

Hello Happy In Indy, thank you for reviewing your television. From your lower score it appears that you may not be having the best experience with your television. We would love to hear what we can improve with our user experience in the future. If you could update your review or contact our customer support with this information we would appreciate it.

Mar 3, 2020
Reviewer name: VegasKen
1 out of 5 stars
1 out of 5 stars review

Out of the Box Unreliable and Repetitive Failures

I've only had this TV for a couple of weeks and will be returning it to Sam's shortly. It shuts off on its own. The other problem I have with it is this. While watching programs via Internet connection (Amazon, Netflix, Hulu, etc), it freezes up with the ever-(jittery)spinning white icon coming up over a black screen. It takes unplugging it and plugging it back in to temporarily resolve these 2 issues... until the next time which may be 10 minutes or 2 days later. The 6 year old 55" Vizio this TV was bought to replace never had these problems.

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reply from Supplier Response

Hello VegasKen, your television should not shut off on its own unless a CEC, remote or voice command is provided to it. Also, your applications should have no problem streaming as long as you are within range and connected to a stable network connection. If you still have your television we’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Mar 20, 2020
Reviewer name: Peter
1 out of 5 stars
1 out of 5 stars review

Airplay doesn't work. Horrible support.

If you review the Youtube "How to use Apple AirPlay 2 | VIZIO SmartCast™" you'll find dozens of complaints from Vizio customers that the Airplay function is buggy or doesn't work at all. I wish I'd seen it before buying. In my case it works with my iPhones. Doesn't work with my Macs (OS X High Sierra). Yes, I'm using the same wifi network for Mac and TV. I've also done a factory reset of the TV. I contacted Vizio and I'll have to say they have some of the most mindless drones for "support reps" and "support supervisors" I've ever dealt with. All they know how to do is read off a script. For every comment or objection I made they just repeated the same script over and over again. They refuse to listen. Talk about gaslighting! Every time I asked to speak to a supervisor or have the problem escalated they just gaslighted me again. I spent over an hour on the phone only to hear them say their "resolution to the problem is you'll have to call Apple for support." And of course they weren't about to pay for the $35 minimum charge Apple requires for phone support. I'm an Apple Certified Consultant and have been for over 25 years. So I know a few things about Apple. I can say with 100% certainty this is not Apple's problem. In order for Vizio to even begin the process of writing code to support Airplay they had to become an Apple Developer to get Apple's specs for Airplay. If in writing code Vizio didn't follow Apple's Airplay specifications precisely their product won't work properly, and this is clearly what happened here. Vizio screwed up, but rather than owning it, or referring it to their own product development team, they're telling customers to call Apple for support! I've bought Vizio products before, including 2 prior TVs and 2 soundbars. Never again. I won't patronize an incompetent business that gaslights their customers when they need product support.

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reply from Supplier Response

Hello Peter, to get Airplay to work when using your Mac it would require macOS 10.14.5 or higher to be able to stream your content. If you are able to upgrade your Mac operating system and you are still not able to Airplay your content please reach out to our customer support again at support.vizio.com and click on 'Contact Us'.

Nov 11, 2019
Reviewer name: Pattay
5 out of 5 stars
5 out of 5 stars review

Vizio Quantum M-Series

I decided it was time for an upgrade. I purchased a Vizio 1080p 60" in 2012. Great tv, that's now in my bedroom. I just wanted more. The Quantum Series vs the regular M-Series is really a no brainier. The price difference is your picture difference. If you spend a lot of time with your television, sports, movies, games, family time, etc. Drop the extra dough on the Quantum. The color difference is unbelievable!! I would've went Quantum P series, but that was a little to steep for me. The only thing I've found that I don't care for is the input menu. There are multiple options when I really only use 3-4. I suppose it's a learning curve as well. I would highly recommend this tv to all of those on the fence about it.

Review from walmart.com
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Nov 25, 2019
Reviewer name: jj09
1 out of 5 stars
1 out of 5 stars review

defective out of the box

as soon as i turned it on for the first time it blinked on & off for about 10-15 seconds. at first, i thought it was doing this simply b/c it was the first time for it to be turned on however i was wrong. it did this pretty much every time i turned it on and it would also do it when i changed the channels. very frustrating as i had to return it approx 4-days later as i thought it would quit but again i was wrong. i bought this to replace a samsung that had recently got struck by lightning though after returning the defective vizio i essentially went back with another samsung.....

Review from vizio.com
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reply from Customer Service

Hello jj09, this behavior is not normal for this television. Sorry you did not have a positive experience with this television. If you decide to give us a chance in the future please reach out to our customer support with any questions.

Feb 5, 2021
Reviewer name: Cahilton02
3 out of 5 stars
3 out of 5 stars review

Many issues

A few months after getting tv as a gift tv started randomly turning on. Check setting made adjustment but still does it randomly. About 4 months ago it started shutting off and coming back on. Check settings and all timers are off. I also randomly get a large line in right side that scrolls top to bottom.

Review from vizio.com
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Jun 4, 2020
Reviewer name: Nono
5 out of 5 stars
5 out of 5 stars review

Wonderful

I bought this TV to replace a previous 4k model that did not support HDR. I am very pleased with this TV. I am seeing details I never knew were there before. And watching a 4k movie on my 4k Blu-ray player? Wow! Impressive! This may not be the top tier, but if it lasts like my last Vizio set did, I can look forward to many happy years.

Review from vizio.com
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Aug 24, 2020
Reviewer name: Shohntoday
2 out of 5 stars
2 out of 5 stars review

Horrible

I have had Vizio tvs before with no issue. It was nice to have just a TV. Vizo should not be in the smart TV business. It works when it wants to turns on and off randomly. Unable to install apps. Not user friendly in the least. I really just wish I can by a standard on off TV.

Review from vizio.com
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Jul 9, 2023
Reviewer name: Done with Vizio
1 out of 5 stars
1 out of 5 stars review

Total Garbage - ailed after 3.5 years

[This review was collected as part of a promotion.] You expect a state-of-the-art television to last longer than it's predecessor (My previous model lasted 10+ years) and you expect the company that produce it to stand behind a failed product. The fail began with three large discolored blotches and led to the TV randomly resetting, seemingly, every 60 minutes. If Vizio cannot recognize a moment in time to absorb a faulty product and acknowledge that, sometimes, you make a lemon, I will not continue to be a customer. My advice to anyone purchasing from Vizio - Caveat Emptor.

Review from vizio.com
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reply from Customer Care

Hello Done with Vizio, at VIZIO we pride ourselves on our award-winning customer service and tech support policies and procedures. Our policy is to complete trouble shooting on the device and then set the device up for a warranty service if applicable. If this did not take place, please go to support.VIZIO.com and choose the ‘Contact Us’ option. This will get you in contact with a VIZIO agent who can help.