Customer reviews for Samsung 7.2 cu. ft. Gas Dryer forUnreliable. 2 brand new damaged products
We have received two dryers so far with defects. First was dented and damaged . The second time the belt broke with only 2 months of use and have not used any heavy loads that would exceed capacity. Have not been able to dry clothes for months . It is covered under warranty but the time it takes to repair is about a month. Would not recommend to anyone. There are cheaper brands that are much more reliable .
Hi there, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day, -Ernest-
Super Dryer
[This review was collected as part of a promotion.] This Samsung big capacity dryer that takes care of our clothes. Dries the towels and the sheets and the delicate clothing perfectly. The controls are easy to use. I like knowing exactly when the dryer will turn off. So I can be there to take out the clothes just as they are done.
Doesn't dry well at all
we replaced our previous samsung dryer with this one. the units were similar, from the product description. first disappointment was the flimsiness of the components. for the cost of this unit, i would have expected it to be of the same quality as the last. the knob wobbles and looks cheap and ready to break. swapping the hinges, i discovered one of the bolt holes already stripped out. the plastic covers had a broken tab, so it all but fell off. the sensor dry feature was better on the older unit. this dryer struggles to do its job. i was very disappointed to see the bedding setting was gone. neither normal/very dry nor heavy/very dry will get a comforter even close to being dry. forget rotating it "for even drying." the dryer gives up as soon as it seems to be up to temp.
Hello. I completely get where you are coming from about your clothes not getting dry. You may have to look into methods on replacing the knob if it became loose during usage. But, to address the big concern with your bedding not drying. Take a look at the troubleshooting link below for assistance. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01000999/
One Cycle Comforter Drying!
[This review was collected as part of a promotion.] We do many loads of laundry in our household, but for me the testament of a good dryer is how well it dries a comforter. We wash our comforter once a week and would prefer not to have to wait hours for it to dry. We wanted an efficient dryer that dried our comforter and heavier loads in one dry cycle. We have a cal king so this was an important feature to us. I can safely say this unit dries our comforter in one cycle! Yay! The design in my opinion compared to others is pretty simplified or minimalistic, which I am okay with. I was looking for performance. If you are in the market for a dryer that excels in performing efficiently look no further this is the dryer for you.
Fantastic Dryer
[This review was collected as part of a promotion.] Samsung's new electric dryer is fantastic. Simple operation, yet it gets the job done. It has eight different drying options to cover every drying need for my family. Sensor dry is my favorite feature as it detects moisture, and stops operations at perfect temperature. I know some people prefers clothes completely dry at hot temperature; this is not for them. This feature itself deserves for 5 stars for me as all my previous drying experience was never really perfect every time. Another point I have to make is its noise level; it is greatly improved from my older dryer, and now I could only hear some operational sound; I would not call it noise anymore. Load capacity wise, it is large enough for my family; And to my knowledge, it is similar to most of other brand new dryers. In other words, it's not a decision making factor at all. Fantastic appliance. Highly recommended.
COMPLETE TRASH
i have had the dryer less than a year. since about a month after purchasing the dryer, it stopped shutting off. the drum will continue to turn even after the timer is done. in the last 2 weeks i have had to replace the heating element, thermostat, and thermal fuse 3 times. yesterday when i replaced the parts, it didn't even last one load before it stopped heating and burned up the parts up. i had the dryer vent and all lent cleaned out of the machine approximately 4 months ago when the dryer had to be fixed to make sure it was not a blockage problem. complete trash. save your money and don't buy this dryer.
Hi Andi! Thank you for reaching out to us. We apologize that your experience with the washer was less than ideal, and it does not meet your expectations. We are always here to help. Here is a link to "Samsung Dryer will not Turn off or Stop Spinning": https://www.samsung.com/us/support/troubleshooting/TSG01001990/. I also shared the link "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/. I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVE45T3200W/A3. Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) Year All Parts and Labor. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo
We Love This Set
[This review was collected as part of a promotion.] This dryer exceeded all my expectations! We had recently started to experience issues with our old dryer, and Samsung was one of the brands we were researching, so we were thrilled to get this new set by Samsung. The entire process screamed efficiency! The delivery process was quick and painless. The delivery was seamless and I’ve noticed that the drying process is much more efficient. The dryer has a small footprint and has sufficient capacity for the size of our family. I also loves that it cools the clothes before it ends so that you aren’t burned when you remove the clothes. I wish the tune that were played was selectable and I wish there was a light in the dryer. Outside of that, I’m happy with this unit and would recommend it to my family and friends.
Overall my top appliance and technology company
[This review was collected as part of a promotion.] This is my second set. Loved the first ones! Samsung offers plenty of features on both washers and dryers. I have found them to very reliable and user-friendly also. The clean look and design very sought-after.
Super Dryer
[This review was collected as part of a promotion.] This Samsung big capacity dryer that takes care of our clothes. Dries the towels and the sheets and the delicate clothing perfectly. The controls are easy to use. I like knowing exactly when the dryer will turn off. So I can be there to take out the clothes just as they are done.
Failed after 3 years
samsung dryer worked ok for several tears. warrenty expired, and then controls stopped working correctly. stop/start did not function (have to open door to stop spinning... even keeps turning when off). tried reset, turned off child lock etc. repairman sez over $200 for part and over $300 to replace board. disappointed to see it fail after 3 years normal use.
I can understand your frustration with your dryer not turning off. I would feel the same way. We're happy you took the time to share your experience. I wish it were under better circumstances, however. The best course of action right now would be setting up a service repair. I know setting up a service can be costly. If you would like to call around to other service centers in your area. You can use this link below. ^Pat https://www.samsung.com/us/support/service/locations/