Hello there, We understand how frustrating it could be if the laundry is not dry after using the dryer. Allow us to help. We recommend checking this troubleshooting guide if the clothes are not dry. Please match the issue you're having with the dryer to the options provided. Kindly click on the embedded word and watch the video if prompted. Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151630907) to help our team pull up your information. Have a great day. ^Camille

Hi Umaa, It’s completely understandable to feel frustrated when a brand-new dryer doesn’t warm up the way you expect. Let us help you. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you need more assistance with your dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151565259 to help our team pull up your information. Leo

Hello there, We would like you to expound more on what's happening with your dryer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Hello, We understand that dealing with a dryer not drying completely can be frustrating. Let us help. The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any). The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough You may also check page 44 of the user manual for other recommended actions if the dryer does not dry. https://downloadcenter.samsung.com/content/UM/202307/20230703161618935/DC68-03784N-05_IB_DV3200T_EN_R_230703.pdf Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking. Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149345217) to help our team pull up your information when you message us. Thank you. -Angelica

Pauline, sharing your observation on the exhaust vent clamp matters. Allow us to help. Here is a guide to help you with your exhaust vent. Please choose, "Move the dryer to its location and connect the exhaust vent." Samsung dryer setup and installation https://www.samsung.com/us/support/answer/ANS10001024/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151665535) to help our team pull up your information. Have a great day. ^Camille