We appreciate you reaching out with your concern. There is a chance the dryer is taking longer than expected because of the sensor dry. If the unit detects the clothes are still damp, it will continue to dry. I want by providing you this link to articles with information that addresses your concerns: https://www.samsung.com/us/support/answer/ANS00051022/. ^Pat

I see that we have you currently set up for service and working with our authorized service center to resolve your issue. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142762492

Hello, I can understand how frustrating this must be. If you are still experiencing this concern with your dryer not drying all the way; Try taking a look at the link below for troubleshooting. Thank you for bringing this to our attention. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01000999/

Riel, we want you to have a better experience with your dryer. Let us help you. Here are steps to take when your dryer takes too long to dry a single load. Click the link and hyperlinks and watch the embedded video for tips. The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147551131, to help our team pull up your information when you message us. Have a great day. -John