Customer reviews for Samsung 7.2 cu. ft. Gas Dryer forMember photos
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It's okay
The dryer sensor can be better. Sometimes clothes require a second cycle to completely dry. I could not remove the dryer door to preferred side due to one of the screws being in crooked. Had to submit a service ticket to Samsung to fix the issue. The dryer quality and materials are mediocre.
Hi there, We know how crucial it is to have a perfectly working dryer for daily needs. We're here to help. If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. You may refer to these links and videos: Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long What to do if your Samsung dryer isn't heating or drying: https://www.youtube.com/watch?v=LibK_OLFH4Q Clean your Samsung dryer - Clean the sensor bars when Sensor Dry cycles are too short and Clean the lint filter before or after every load (with videos): https://www.samsung.com/us/support/answer/ANS00050526/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ Run a Vent Blockage test on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00062855/ Clean the Vent on your Samsung Dryer: https://www.youtube.com/watch?v=3bKW3G4vRGw Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145702945, to help our team pull up your information. Have a great day. Melardo
Easy to use and good quality.
[This review was collected as part of a promotion.] We were so happy when we received our dryer. This dryer replaced a ten year old Samsung dryer. It’s well built, easy to use, and works great. It’s a very attractive design. I know we will have it for years to come!
1 year later review!!! Doesn’t dry well.
i was so happy to upgrade from our old maytag dryer. i seen this set and thought its quality would be comparable to other samsung products i have owned. i love the way it looks and its little chime when dry cycle ends. the problem is that my clothes are consistently damp. i almost always have to go over 1 hour extra dry setting and dry again to achieve regular dryness. it feels like it never gets really hot. i always clean lint out but it doesnt improve its functionality. my matching washer is giving me an error code already and this is almost literally to my date of purchase. so i’d say definitely get extra warranties as new products these days seem to be lower quality.
Hi Kash, We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter. I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ or https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/ You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DVG45T3200W/A3 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144357370 Thank you for choosing Samsung. Have a great day. -Trisha-
7.2 gas dryer
[This review was collected as part of a promotion.] This is the 2nd gas dryer we have purchased. We left 1st one when we sold home. Bought this one in our new home. Features are good but doesn't dry as well as our other one. Tried to get service to check it out but could not figure out how to do it online. Keeps taking me to option warranty site. Takes longer time to get big load completely dry
Second Samsung dryer, ruined all my clothes
it worked great for about a year and started making a loud grinding noise. purchased another one and the same thing after a year of use. it also leaves dark marks and burnt marks on my clothes. clothes get caught within the tumbler/drum inside. two dryers in two years. never doing samsung again.
We came across your other review and we would like to do everything we can to help resolve this concern. Please contact us by using the link below. Thank you! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142782870
Nothing worthwhile
this dryer is terrible and does not dry my clothes. the technician stated i can't put too much or too little or the clothes won't dry. do i need to be a math mathematician to figure how much is too much or too little? also, it states i can connect to my phone for more options. it won't connect. although, the manual states to press the smart connect button, i don't see it on my model. the technician couldn't tell me how to use the manual settings. i'm ready to just donate the dry which is less than 90 days old because it's useless to me. i'm very disappointed. i was very loyal to samsung, including purchasing cell phones. i'm done with samsung.
I see where you are coming from. These are problems that would annoy anyone. Thank you for bringing this to our attention. To use the manual settings of the dryer. You just have to use the cyles like Time dry, Quick dry, and Wrinkle release. These cycles do not function off the dryer's sensor. On directions on how to use the Smart Care app, I'll provide the full directions here. If you want to read this yourself. You can find it in the manual on page 40. ^Pat Smart Care To enable this function, you must first download the SmartThings app at the Play Store or the App Store and install it on a mobile device featuring a camera function. The Smart Care function has been optimized for Galaxy & iPhone series (applicable models only). 1. When the dryer detects an issue to check, an information code appears on the display. To enter Smart Care mode, press and hold Temp. + Time for 3 seconds. 2. The dryer starts the self-diagnosis procedure and displays an information code if a problem is detected. 3. Run the SmartThings app on your mobile device, and then tap Smart Care. 4. Put the mobile device close to the dryer’s display so that the smartphone camera and the dryer face each other. The app automatically recognizes the information code. 5. When the information code is recognized correctly, the app provides detailed information about the problem with applicable solutions.
Great features love how it senses when clothes are
[This review was collected as part of a promotion.] Bought on new years love Samsung I have Samsung oven, microwave, dishwasher, refrigerator. That is why I bought Samsung washer and dryer. Even my cell phone is Samsung
Simple yet great features!
[This review was collected as part of a promotion.] Bought for my sister in law and she absolutely loves the dryer! She previously had another brand that had more bells and whistles and she wanted a more simple dryer. This is it!
terrible, so disappointed
does not dry the clothes. need to run it for 2-3 cycles before everything is dry. sensor dry just stops when everything is still wet and timed dry takes multiple cycles.
Hello, I can understand how frustrating this must be. If you are still experiencing this concern with your dryer not drying all the way; Try taking a look at the link below for troubleshooting. Thank you for bringing this to our attention. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01000999/
Does not dry
[This review was collected as part of a promotion.] Do not waste your money Takes an hour to dry sheets. Samsung came out to look at problem. Still have dryer that does not dry. No communication
Hello there. We want you to love your dryer. Let's go ahead and check why it takes time to dry. Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please check these links for details. Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshooting/TSG01000999/ What to do if your Samsung dryer isn't heating or drying | Samsung US https://www.youtube.com/watch?v=LibK_OLFH4Q Keep your house safe, and your energy costs low with a little routine maintenance. Please check this link for details. Clean your Samsung dryer https://www.samsung.com/us/support/answer/ANS00050526/ There are so many cycles and settings available on your dryer, so you're really missing out if you're only using the defaults. Please check this link for details. Cycles, settings, and features on your Samsung dryer https://www.samsung.com/us/support/answer/ANS00051022/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille