Riel, we want you to have a better experience with your dryer. Let us help you. Here are steps to take when your dryer takes too long to dry a single load. Click the link and hyperlinks and watch the embedded video for tips. The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147551131, to help our team pull up your information when you message us. Have a great day. -John