Customer reviews for Samsung 7.2 cu. ft. Gas Dryer forBroken from day one
the drier has not worked from day one. waiting on the 2nd repair visit. seems like repair people have little regard for samsung appliances. they are a joke in the industry and i'm sorry i did not research this better. go with whirlpool or maytag. i had both and they lasted for 30+ years without issue.
Hello Pocono, Thank you for reaching out. We appreciate you letting us know that your Samsung dryer is broken since day one. We apologize for the inconvenience the issue has caused you, especially with the repair people. It's not the experience we want you to have with one of our products, and we'll be glad to look into this. Attached is a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/DVG45T3200W/A3 You may also reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144540266 -Angelica
7.2 gas dryer
[This review was collected as part of a promotion.] This is the 2nd gas dryer we have purchased. We left 1st one when we sold home. Bought this one in our new home. Features are good but doesn't dry as well as our other one. Tried to get service to check it out but could not figure out how to do it online. Keeps taking me to option warranty site. Takes longer time to get big load completely dry
1 year later review!!! Doesn’t dry well.
i was so happy to upgrade from our old maytag dryer. i seen this set and thought its quality would be comparable to other samsung products i have owned. i love the way it looks and its little chime when dry cycle ends. the problem is that my clothes are consistently damp. i almost always have to go over 1 hour extra dry setting and dry again to achieve regular dryness. it feels like it never gets really hot. i always clean lint out but it doesnt improve its functionality. my matching washer is giving me an error code already and this is almost literally to my date of purchase. so i’d say definitely get extra warranties as new products these days seem to be lower quality.
Hi Kash, We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter. I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ or https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/ You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DVG45T3200W/A3 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144357370 Thank you for choosing Samsung. Have a great day. -Trisha-
Great Dryer
[This review was collected as part of a promotion.] This dryer is a huge improvement over my old one! The delicate cycle takes wrinkles out without drying the clothes. Towels and sheets dry nicely and again they are wrinkle free. I really like this dryer!
Awesome dryer!!
[This review was collected as part of a promotion.] I purchased this dryer a few months ago and have not been disappointed. It's large enough for my blankets, it has a sensor so I haven't had any problems with shrinkage. It's just a wonderful dryer.
Doesn't dry well
[This review was collected as part of a promotion.] I bought this dryer 2 months ago to replace my dryer of 20 years. I was thinking it would have been a good dryer because of the brand. Unfortunately that was not the case I have to constantly put my close through multiple cycles before my close is fully dry. Sometimes I put a 1 hour cycle and it stops after 5 minutes. I wish I could have bought my dryer I had for 20 years all over again. I do not recommend this dryer.
We are glad to receive a review from a client like you, Oscar. If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps. Clothes are not dry after using the Samsung dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999 Cycles, settings, and features on your Samsung dryer. https://www.samsung.com/us/support/answer/ANS00051022/ Best laundry load size for your Samsung washing machine and dryer. https://www.samsung.com/us/support/answer/ANS00080262/ Also, you can check the model's user manual link below on pages 44-45. https://downloadcenter.samsung.com/content/UM/202210/20221029012020047/DV3200T_DC68-03784N-05_EN_CFR_MES_R.pdf You can also watch the video links below. Clean the moisture sensor on your Samsung dryer so it doesn't shut off early. https://www.youtube.com/watch?v=lwWeL5JYNNo What to do if your Samsung dryer isn't heating or drying? https://www.youtube.com/watch?v=LibK_OLFH4Q If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly
Nothing worthwhile
this dryer is terrible and does not dry my clothes. the technician stated i can't put too much or too little or the clothes won't dry. do i need to be a math mathematician to figure how much is too much or too little? also, it states i can connect to my phone for more options. it won't connect. although, the manual states to press the smart connect button, i don't see it on my model. the technician couldn't tell me how to use the manual settings. i'm ready to just donate the dry which is less than 90 days old because it's useless to me. i'm very disappointed. i was very loyal to samsung, including purchasing cell phones. i'm done with samsung.
I see where you are coming from. These are problems that would annoy anyone. Thank you for bringing this to our attention. To use the manual settings of the dryer. You just have to use the cyles like Time dry, Quick dry, and Wrinkle release. These cycles do not function off the dryer's sensor. On directions on how to use the Smart Care app, I'll provide the full directions here. If you want to read this yourself. You can find it in the manual on page 40. ^Pat Smart Care To enable this function, you must first download the SmartThings app at the Play Store or the App Store and install it on a mobile device featuring a camera function. The Smart Care function has been optimized for Galaxy & iPhone series (applicable models only). 1. When the dryer detects an issue to check, an information code appears on the display. To enter Smart Care mode, press and hold Temp. + Time for 3 seconds. 2. The dryer starts the self-diagnosis procedure and displays an information code if a problem is detected. 3. Run the SmartThings app on your mobile device, and then tap Smart Care. 4. Put the mobile device close to the dryer’s display so that the smartphone camera and the dryer face each other. The app automatically recognizes the information code. 5. When the information code is recognized correctly, the app provides detailed information about the problem with applicable solutions.
Easy to use and good quality.
[This review was collected as part of a promotion.] We were so happy when we received our dryer. This dryer replaced a ten year old Samsung dryer. It’s well built, easy to use, and works great. It’s a very attractive design. I know we will have it for years to come!
It's okay
The dryer sensor can be better. Sometimes clothes require a second cycle to completely dry. I could not remove the dryer door to preferred side due to one of the screws being in crooked. Had to submit a service ticket to Samsung to fix the issue. The dryer quality and materials are mediocre.
Hi there, We know how crucial it is to have a perfectly working dryer for daily needs. We're here to help. If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. You may refer to these links and videos: Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long What to do if your Samsung dryer isn't heating or drying: https://www.youtube.com/watch?v=LibK_OLFH4Q Clean your Samsung dryer - Clean the sensor bars when Sensor Dry cycles are too short and Clean the lint filter before or after every load (with videos): https://www.samsung.com/us/support/answer/ANS00050526/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ Run a Vent Blockage test on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00062855/ Clean the Vent on your Samsung Dryer: https://www.youtube.com/watch?v=3bKW3G4vRGw Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145702945, to help our team pull up your information. Have a great day. Melardo
Nothing
have had nothing but issues since we received our dryer in october. technicians will be here again on tuesday to see if they can figure out the issue. the dryer shuts off at will during the manual cycle.
I see that we have you currently set up for service and working with our authorized service center to resolve your issue. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142762492