Hello Anna,Yes. The manager is correct that the dryer does not have a power cord. It needs to be purchased separately.For additional details, please refer to page 17 of the dryer's user manual under Electrical requirements/Electrical models/Warning (First bullet):https://downloadcenter.samsung.com/content/UM/202307/20230703131904267/DC68-03784D-13_IB_DV5400_EN_230703.pdfShould you ever need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usPlease provide us with this reference number, 1146410953, to help our team pull up your information when you message us.Have a great day.-John

Hello Zesty, Thank you for reaching out. We appreciate you informing us that your Samsung dryer works okay; however, it continues to stay on after time is programmed. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Here is a link to the troubleshooting steps to try when your Samsung dryer does not turn off. https://www.samsung.com/us/support/troubleshooting/TSG01001990/ Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144689125 Thank you, and stay safe! -Angelica

Hi Lynn, Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer running too long and for the repair cost. We understand how important these machines are, especially if we are doing our laundry during our busy schedules. We will surely notate this feedback for better products and services in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience: https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/ Samsung dryer smokes or smells: https://www.samsung.com/us/support/troubleshooting/TSG01000971/ The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need. You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3 If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144718518 Thank you for choosing Samsung. Have a great day. -Trisha-

Hi, thanks for the review. I can understand why you are disappointed in your dryer. Maybe we can help turn your experience into a better one. Feel free to contact our Social Media team by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144105491