So happy to hear that you are loving your dryer and all the features that make life easier. We appreciate the great suggestions you provided about your dryer and welcome you to the Samsung family. ^Cat

I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you information for your concern. • To change the temperature you will tap the Temp button. You can select 5 different options from Low to High. This information can be found on page 36 of the user manual. To download a copy of the user manual, please use this link http://bit.ly/2RrunzF and scroll to the bottom of the page. Thank you for being a part of the Samsung family! ^Cat

Dear Valued Sam's Club Client,To better assist you with this concern, please contact our Sam's Club Customer Service Department at 1-800-749-5367. Available from Mon-Fri 8:00 am-11:00 pm EST / Sat 9:00 am-9:00 pm EST / Sun 12:00 pm-7:00 pm EST. They can either answer your question or transfer you to your local store to answer your specific inquiry.Have a great day!^Chrystel

I understand your situation you're going through. Depending on how long you have owned the dryer. The retailer should have an installation warranty set in place in case the unit is not working correctly. Suppose you would like to chat with us on how you can go about resolving this issue. Please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: I understand your situation you're going through. Depending on how long you have owned the dryer. The retailer should have an installation warranty set in place in case the unit is not working correctly. Suppose you would like to chat with us on how you can go about resolving this issue. Please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143137579

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat

Hi DCooper, Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working. We understand this machine's importance, especially if we are trying to do our laundry between our busy schedules. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience: https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/ Samsung dryer will not turn on or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001008/ Samsung dryer turns on but doesn't start or spin: https://www.samsung.com/us/support/troubleshooting/TSG01001987/ To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need. You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3 If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144719064 Thank you for choosing Samsung. Have a great day. -Trisha-

Hey, Kelly. Thank you for sharing your experience with us on the matter. I realize this must be difficult for you to go through. I know the decision to continue with a service repair is not an easy decision for anyone. If you decide to continue with a service repair, you can use the link below for assistance. ^Pat https://www.samsung.com/us/support/service/locations/