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Customer reviews for LG 65" Class 4K HDR Smart LED UHD TV - 65UK6090PUA for
LG 65" Class 4K HDR Smart LED UHD TV - 65UK6090PUA
4.5 out of 5 stars
stars
2,422 ratings2,399 reviews
  1. 5 stars70% (1,695)
  2. 4 stars20% (485)
  3. 3 stars4% (97)
  4. 2 stars2% (55)
  5. 1 star4% (90)

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Showing 2,211-2,220 of 2,399 reviews
Nov 6, 2023
Reviewer name: Snpr4858
1 out of 5 stars
1 out of 5 stars review

WiFi connectivity

[This review was collected as part of a promotion.] The picture and sound are great but the wifi keeps failing. While other TVs in our home have no issue with the wifi, this tv can't pick up any wifi signals from my router or mesh system. I moved the wifi satellite system next to the tv and still would pick up any signals. It makes this tv useless as a “smart tv” since you can't use any of the apps since it can't connect to the internet.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from Customer Care

Hi. We understand you're having Wi-Fi connectivity issues in your TV and would like to assist! First, please turn off the Quick Start feature in your TV, as this is known to cause issues with wireless connectivity in your TV. Please go to Settings > All Settings > General. Select Quick Start to turn the feature off. Unplug the TV for 1 minute, then plug it back in. Go to Wi-Fi settings, find your Network name / SSID, and connect to it. We hope this resolve the issue, however, should you need further assistance, please reach out to us via PM on Facebook or via DM on Twitter at the handle @LGUSSupport. It would be our pleasure to help reach a resolution to this issue! ^Chris

Feb 11, 2022
Reviewer name: Tonia5
2 out of 5 stars
2 out of 5 stars review

Disappointed

I am two months shy of three years with this TV and the picture is terrible. The picture is no longer bright and colorful. No matter what picture mode I set it on the picture is grayish and the whites are dull and have a purple color. I assume the pixels are going out and that should not be happening on a tv less than 3 years old. I'm heading out to buy a new TV today and it won't be a LG.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from Social Media

Let us help you with that Tonia. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Mar 10, 2019
Reviewer name: JD311
2 out of 5 stars
2 out of 5 stars review

Picture is great, not the HDMI input

[This review was collected as part of a promotion.] On my 3rd tv in a month, first one was damaged by the store, returned it. Second one the hdmi port 3 stopped working, returned it. The third tv was working great, for a month and then the hdmi port 3 stopped working, again. To late to take back to BestBuy, not sure I want to deal with taking it to a repair shop and live without a tv for who knows how long.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from Social Media

Hi, thank you for reaching out. I am sorry to hear you experienced these issues with your television. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ

Apr 24, 2019
Reviewer name: ShelliroseM
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] Alright! So I recently bought this tv and then returned it because I was curious what else was out there. I then proceeded to test out a Visio and a Samsung and wound up coming back to this television. The sound and picture quality are both amazing for the price. I'm so happy I went back to it!

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
Jun 12, 2020
Reviewer name: apha
3 out of 5 stars
3 out of 5 stars review

WI-FI

2 years old and wi-fi fails. How does the wi-fi fail? No moving parts. No external interference. Physically isolated. Conclusion: Quality with lousy parts, poor assembly, no quality assurance. Sell to Kim Jung-Un quick, before this becomes public and he finds out.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from LGE Social Media

Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette

Oct 2, 2019
Reviewer name: Luis P
3 out of 5 stars
3 out of 5 stars review

DECENT TV

[This review was collected as part of a promotion.] I have always been a fun of LG TVs, I think their TVs offer great value to consumers. The main reasons impacting the quality of the picture are that the TV doesn't have local dimming, has a less accurate RGBW pixel structure, and doesn't get as bright as other more expensive models. To improve the out-of-the-box picture quality, just set it up to Expert (Dark) picture mode and modify the settings according with the post-calibration setting suggested by rtings.com for the LG UM6900 model. My ONLY big issue with this TV is that I bought it thinking that it had an IPS panel, which it doesn't, it has a VA panel. So the viewing angle is not that good as other LG TVs that I have. The problem is that LG is not very clear about it in its web site and in the product information. As a consumer you expect that the specs for all non-size related features of a TV product series would be the same, but it is not the case with LG. For most LG TV series for which LG claims IPS panel technology, there is the exception that the 60" and 70" sizes have a VA panel instead. This is not clear in the product specs and advertisement. Very likely, I am going to return the TV and get a 65" model.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
Jul 7, 2021
Reviewer name: ReginaP71
1 out of 5 stars
1 out of 5 stars review

Wifi issues from the beginning

I had issues connecting to wifi from the beginning; however, I just assumed it was on my end. Now that my warranty is up I realize that this is a very common problem with this brand. It has dropped my wifi and cannot pick up any signal. There is no longer an option to turn on wifi. I have gone through all troubleshooting with no success. Apparently it is a faulty wifi module. I now have a useless TV as a wired internet connection is not an option for me. Well, not totally usesless I suppose….I could hook up an old fashioned antenna and get my local channels….This was a fantastic television when it worked. Had I only realized there was a problem with the TV from the beginning I could have had it repaired or replaced. If you go to the LG Community forum, you will see this is a massive problem with this brand.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

May 20, 2019
Reviewer name: Dee La
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Can't adjust the brightness.

I bought this a week ago and am very disappointed in the quality of the picture.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from Customer Service

Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings If you're in need of some guidance with using your TV, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP

Oct 27, 2024
Reviewer name: TDEE
2 out of 5 stars
2 out of 5 stars review

After a few years, no internet connection.

[This review was collected as part of a promotion.] I purchased this tv 4 or 5 years ago. Now it will not connect to the internet.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from LG Digital Care Team

Hey there. We're here to help you get back to enjoying your favorite shows and movies. Here are a few steps to help with connecting your LG TV with your wireless network: http://spr.ly/6429SGswP. Let us know if these steps work out for you, send us a private message on your preferred social network @LGUSSupport so that we can work together to help find some more steps or explore other options. We're always here to help. ^ Diego

Nov 27, 2021
Reviewer name: brownelvis54
1 out of 5 stars
1 out of 5 stars review

Bad TV

[This review was collected as part of a promotion.] Wi-Fi issues on LG TVs. Don't believe me? Google it

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane