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Customer reviews for LG 65" Class 4K HDR Smart LED UHD TV - 65UK6090PUA for
LG 65" Class 4K HDR Smart LED UHD TV - 65UK6090PUA
4.5 out of 5 stars
stars
2,422 ratings2,399 reviews
  1. 5 stars70% (1,695)
  2. 4 stars20% (485)
  3. 3 stars4% (97)
  4. 2 stars2% (55)
  5. 1 star4% (90)

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Showing 1-10 of 2,399 reviews
Dec 14, 2018
Reviewer name: UncleScroge
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great TV!

I bought this TV a few weeks ago at an exceptional Sam's Club Black Friday sale price online. I couldn't have made a better choice! The unit was personally scheduled for delivery by Sam's delivery service which made it very convenient to get. I didn't have to go fight any crowds to buy it and I didn't have to rent anything to get it home. It's all set up and works great.

Helpful?19FU7HFU61ZV15282765468
Dec 17, 2018
Reviewer name: ttitus
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best purchase I think I made all year!

Bought this TV on cyber Monday and I'm glad I did. Picture is awesome Has all the extras we were looking for in a smart tv. And still more to learn.

Helpful?19FU7HFU61ZV15282765468
Nov 21, 2018
Reviewer name: DJme
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great picture and sound highly recommend

[This review was collected as part of a promotion.] I bought this tv couple weeks ago it does stuff I didn't even know a tv could do. Has great picture quality and sound is amazing. I would definitely recommend this product to anyone .

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
Nov 24, 2018
Reviewer name: Ktown
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great picture

[This review was collected as part of a promotion.] It's a beautiful picture with my Xbox one x and with the built in apps. Overall a great product but one of the HDMI ports quit working after a week.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
Feb 15, 2024
Reviewer name: Melva M
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Great if you don't plan to use Wi-Fi

Everything works great except for the Wi-Fi connection. Wi-Fi does not connect. When you try to connect, TV says “Wi-Fi is turned off. Turn back on to connect.” There is no feature to turn the Wi-Fi off or on!!! Tech said the issue is possibly due to dust but then mentioned Wi-Fi wiring is compressed & you will need to open up the back of the TV to unfold. I'm a senior citizen. My TV is on the wall. There is no way I can do this. The TV is out of warranty. Of course, this issue came up afterwards. Ugh! I will have to pay out of pocket to have a repair service come out to fix this issue. I no longer have cable so I need the Wi-Fi for my streaming services. I'm regretting this purchase.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from LG Digital Care Team

Hi there. We realize how much you rely on your TV's Wi-Fi connectivity to stream your favorite content. Allow us to help get you reconnected! First, turn off your TV's quick start feature as this is known to cause interference with its Wi-Fi connectivity. To do so, go to Settings > All Settings > General. Select 'Quick Start' to turn the feature off. Unplug the TV for 1 minute and plug it back in. Should you still have the issue after turning off this feature, please reach out to us on social media (@LGUSSupport) by sending a private message with the model & serial numbers of your TV along with your phone number. We want you to get the best experience your TV has to offer! ^Chris http://spr.ly/6420V7IZM

Jul 1, 2019
Reviewer name: Mike02000
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fair Product, Terrible Service

I bought the product 12/01/2018, lost wifi connect ability in June 2019, LG Warranty Service scheduled a repair service that did not show up and did not call to say they would not show. LG is frustrating me tremendously with their replies to my concerns. Average product, horrible service, would not ever do business with this company again.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from Customer Service

We apologize you have an issue with your wireless connectivity. You can troubleshoot this from the following help library article: http://www.lg.com/us/support/product-help/CT10000018-1426626051711-network-connection-issues If you have concerns or questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat or Email: www.lg.com/us/support/chat-and-email-information Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/

Jul 16, 2021
Reviewer name: Sad product owner
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not a great product

After about a month I had to remove the back of the TV to fix a known problem in order for the Wi-Fi to work. It worked initially for a little bit and then the TV told me the Wi-Fi “turned off.” There is no option to turn the Wi-Fi off. At that point I hardwired the TV to my router and it still has problems connecting to the Internet. I will never again by another LG TV or product for that matter.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

May 6, 2019
Reviewer name: Rtme
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Set not fixed since 2/2019

[This review was collected as part of a promotion.] I have had a black 2 1/2 inch line in my tv since I opened the box in my new place I have been over and over trying to get it fixed or replaced all I get is we will contact you in 3 to 5 business days this has been going on since feb

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from Customer Service

We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP

Apr 4, 2022
Reviewer name: Johnny Sal
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Good display but huge issues internet connectivity

[This review was collected as part of a promotion.] When first purchase TV worked great. After 2 years of use, TV won't connect to internet. So we can't use any of the features.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Jan 11, 2023
Reviewer name: Jim Posey
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

LG TV

I have had nothing but problems with my LG TV. Twice I have had to replace the WIFI circuit. Because there is no service center near me, I have had to find my own technician to install a new circuit. This was after numerous phone calls and time spent researching the problem. This included working my internet provider as well. I even bought an expensive Netgear modem, router and extenders thinking the problem was my equipment.

Review from lg.com
Helpful?19FU7HFU61ZV15282765468
reply from LG Social Media

We're grateful for the time you took out of your day to write us such detailed feedback and we apologize for any inconvenience you experienced in dealing with your LG 65" 4K HDR Smart LED UHD TV (65UK6090PUA). Please know that we constantly strive to offer our customers the best service we can, kindly send us a private message on Facebook or Twitter at @LGUSSupport with your contact info, or call our Customer Service at (800) 243-0000 and it would be our pleasure to assist you. -Cazz