We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Thank you for the patience and the information. I hate to hear you are dissatisfied with the quality of the TV you invested in. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB

Hey there! We appreciate you bringing this to our attention. Our goal is for you to enjoy your LG TV for many years to come, and we’re here to ensure you’re well taken care of. We recommend checking your cables for the best performance! You can check out more information about this here: https://t.ly/tyQAf. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'd love to assist you with this! ^Joslyn

For assistance connecting your TV to Alexa please refer to the following help article: https://www.lg.com/us/support/product-help/CT10000018-20150783600366-initial-setup ^CP