IlliniNation44, Thank you for sharing your thoughts on the picture quality of your new Q60A QLED TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting. You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode 1) Standard: Is the default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Is suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image. To ensure that your TV’s picture is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience. Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Hi Big Al - Rapters Fan, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

jjohns829, Thank you for choosing Samsung's Q60A TV and for your review. I apologize for the inconveniences you have had with the inconsistent sound volume. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test If the issue persists, please reach out to us so that we can provide further troubleshooting. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Hi Love2WatchMovies, Thank you for choosing Samsung's Q60A TV and for your review. I am glad to hear you are enjoying streaming and watching cable on your new TV! Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. If you cannot find an app you are looking for at this time, rest assured that we are continuously working with our partners to make apps available in our 2021 lineup. Keep an eye on the App Store of your TV to see the latest apps available. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist