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Customer reviews for Vaseline Cocoa Radiant Lotion Set for
Vaseline Cocoa Radiant Lotion Set
3.3 out of 5 stars
stars
159 ratings158 reviews
  1. 5 stars45% (72)
  2. 4 stars8% (13)
  3. 3 stars6% (9)
  4. 2 stars10% (16)
  5. 1 star31% (49)
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Showing 1-10 of 158 reviews
Jan 11, 2026
Reviewer name: TPerk
4 out of 5 stars
4 out of 5 stars review

48 hour formula and bottle look

This product is one of my go to’s. Moisturizes good enough for skin not to feel or look dull or dry. The 48 hr formula was thick enough and the smell was not overwhelming. However the 72 hour product seems a bit off. I wish they would go back to the 48 hour product and in the bottle with the V. Gives it more of a vibrant look. I’ve stood in the store while purchasing on numerous occasions and suggested this product to other women who did buy when it was the 48 hour formula not sure I would now as something just seems different.

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
Jan 29, 2026
Reviewer name: MFo
3 out of 5 stars
3 out of 5 stars review

No longer smells good.

Sure I guess it works as a moisturizers, but whatever they changed in the recipe it no longer smells good. I used to love this lotion because it would leave my skin smelling delicious, now I just smell like oily petroleum.

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
Feb 22, 2026
Reviewer name: DWright
2 out of 5 stars
2 out of 5 stars review

New bottles are horrible

Not happy at all with the new ingredients change. I placed an order for the original not knowing they changed it up and because the store still had the old picture up. Now my skin feels like there's fire ants biting me. I honestly don't understand why people always changing something that worked perfectly fine over the years.

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
reply from Shea Moisture Consumer Services

Hi DWright, thank you for sharing your feedback. We're really sorry to hear about this experience and the discomfort the ingredient change caused you. We completely understand how upsetting it is when a trusted product changes and your skin reacts so badly. Your satisfaction is important to us. Please connect with our Consumer Services team at (Consumer.Services@Unilever.com) with your contact details and the ref ID: (54160794), so we can address your concerns promptly.

Aug 26, 2026
Reviewer name: Psy4trik
1 out of 5 stars
1 out of 5 stars review

New formula is horrible

Bring back old formula. What was the need to change the formula? Couldn't you keep the old formula and create a new one? Have you thought about the customers who have been using it for a while?

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
Aug 20, 2026
Reviewer name: Sadtimes
1 out of 5 stars
1 out of 5 stars review

Doesn't smell or feel the same

The new formula is not good. It does not feel the same , does not absorb the same into the skin and does not have the same smell. I'm really disappointed about this and will have to find a new cocoa butter lotion.

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
Jun 23, 2026
Reviewer name: sweetal616
1 out of 5 stars
1 out of 5 stars review

Just awful

I’ve used this for years. Just got a new bottle & noticed immediately that it wasn’t the same. The consistency is terrible and the smell is just awful. I thought maybe I had a bad batch but after reading the reviews, it seems like poor decisions were made by Unilever.

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
reply from Vaseline Consumer Services

We are sorry to hear about your experience with the product. We would like to make things right for you. Could you please email us at unileverconsumercare.usa@unilever.com with your reference number 55307917 so that we can assist you promptly?

Jun 8, 2026
Reviewer name: justmejust
1 out of 5 stars
1 out of 5 stars review

Don't but this AWFUL diluted product

WOW is too runny, gummy, sticky, stinks, my skin does not glow like the old formula or feel moisturized. Absolutely awful. I'm beyond disappointed about this change. You've lost a longtime customer. Buyer be warned. Make sure you can return it for your money back if you don't like it. I got 2-32oz bottles to throw out!

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
reply from Vaseline Consumer Services

Hi, thank you for sharing your feedback. We're sorry to hear how disappointing this experience has been, especially after being a long-time consumer. We completely understand how frustrating it is when the product doesn’t meet your expectations or perform like the previous formula. Your satisfaction is important to us. Please connect with our Consumer Services team at (Consumer.Services@Unilever.com) with your contact details and the ref ID: (55147647), so we can address your concerns promptly.

Apr 27, 2026
Reviewer name: Monee
1 out of 5 stars
1 out of 5 stars review

Change Gone wrong

I am very disappointed with this notion.This is the lotion i've been using since it's been on the market.It's now watery, it does not smell the same.I don't care about the new bottle.It's just bad, I guess I have to find me another luncheon.I'm just one person you probably don't care i'm only talking about the cocoa version.I felt like that was for my skin type.It helped my legs not be dry.This new formula is not good.And if you don't care, I guess I'll try to find something else, that's better have a good day

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
reply from Vaseline Consumer Engagement Centre

Hi Monee, we are disappointed to hear that our Vaseline body lotion didn't meet your expectations. We’re committed to delivering high quality experiences, and your input is valuable to us. We would like to request you to connect with our Consumer Services team at unileverconsumercare.usa@unilever.com with your contact details and the ref ID: 54776909 and we will be glad to assist you further with your concern.

Feb 26, 2026
Reviewer name: Auto Refund
1 out of 5 stars
1 out of 5 stars review

“Aqualine Non-Interesting Care Lotion”

Call it Aqualine…Seems like the “Wise Guys” came onboard and figured out how to save “X” amount of dollars… someone is ruining years of quality tradition and has tarnished a household brand. My Mothered bought this and it’s all we knew. Looks like Vaseline teamed up with Aquafina!! Take it down now. We noticed.

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
Feb 12, 2026
Reviewer name: Antonia
1 out of 5 stars
1 out of 5 stars review

New Formula Irritates Skin

Please go back to the 48 hour formula!!!!! I have extreme eczema and it was the ONLY lotion I can use now this new version gives me hives. Why change??? Please go back!!!

Review from vaseline.us
Helpful?2MKX98V8OWIF15273656896
reply from Vaseline ConsumerService

Hi, We're sorry to hear about your experience with our product. Your safety and satisfaction are our top priorities. Please contact our Consumer Services team at unileverconsumercare.usa@unilever.com with your contact details and the ref ID# 54072219 so we can address this matter promptly. Thanks.