SAMSUNG 85" Class TU800D-Series Crystal Ultra HD 4K Smart TV - UN85TU800DFXZA (2020 Model)

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4.5 out of 5 stars

stars2,685 ratings2,589 reviews

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Mar 22, 2020

Rod Coop

5 out of 5 stars review

Brilliant picture!

I bought this tv 2 days ago and I have nothing but great things to say. Brilliant picture, clear, crisp and stunning. I was also amazed by it's smart technology. Alexa integration makes things simple and easy to navigate. Setup was easy and fast using my smart things app. For the price this I feel this was one of my best tv purchases. Samsung keep raising the bar!

Review from Samsung US

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reply from OBA

Rod Coop, I am glad that you are happy with your TU8000 Crystal UHD Smart TV! One unique feature you will enjoy is the Ambient Mode that turns your TV screen into a decorative display. With 102+ Contents, newly added 'Ambient Vibe' and 'Routine', and improved 'My Album', you can use it as an info panel, a display for a personal photo collection, or a decorative wallpaper that blends into the surroundings. Here is a link to the TU8 product page, where you can find details of all the features, eManual, and other useful product support information: https://www.samsung.com/us/televisions-home-theater/tvs/crystal-uhd-tvs/50-class-tu8000-crystal-uhd-4k-smart-tv-2020-un50tu8000fxza/#overview Our customer care team is always happy to help should you have any questions. Simply contact us at 1-800-SAMSUNG and ask for TVs. You can also reach us via LiveChat or email: http://www.samsung.com/us/support/contact Or by Facebook Messenger: https://www.facebook.com/samsungsupport Find us on Twitter: https://twitter.com/SamsungSupport Thank you for taking the time to share your positive experience and for choosing Samsung. - Samsung Ambassador

Feb 10, 2021

LKDoxsee

2 out of 5 stars review

Good overall, but one issue I can't overlook

when i first started using this tv, i loved it. the picture was clear and high-res (as it should be), but i eventually started to notice these shadows. they only really appeared when there was a wide area of flat color, or simply not a lot of visual activity on screen. they are not so intense that they are there all the time, but when they do appear i can't overlook them. worst part is, apparently this is normal. i'm currently trying to see if i can somehow replace this tv with a different one. from a different company.

Review from Samsung US

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reply from Samsung Brand Ambassador

LKDoxsee: Thank you for purchasing the Samsung TU8000 TV. I am sorry to hear that you are experiencing issues with your TV picture. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 26, 2020

MK123

3 out of 5 stars review

Good not great

[This review was collected as part of a promotion.] The picture is great, and there is a lot of flexibility, but the internet connection is a problem. I really enjoy the apps available. I was able to get rid of my external streaming boxes. I also appreciate the flexibility in routing sound. The biggest issue I have with the TV is that it does not like to stay connected to WiFi. About once a week it disconnects, and the only way to reconnect is to unplug the TV. My rating would be much higher if it weren't for this issue. If you can hardwire the TV, or this process doesn't bother you, it is worth purchasing. The good outweighs the bad, but it is still far from a perfect device.

Review from Samsung US

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Dec 31, 2020

TEACAKE

5 out of 5 stars review

Verified Purchase

Excellent Monitor

I bought this as a gift for my dad. He loves it.

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Jan 26, 2021

Bob

5 out of 5 stars review

Verified Purchase

Online buy

Beautiful picture, built in apps are more to explore.

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Sep 21, 2020

Anonymous

1 out of 5 stars review

Verified Purchase

Damaged

Arrived damaged. Should have been checked before putting on delivery truck. Will review replacement when arrives!

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Feb 18, 2021

Keith

1 out of 5 stars review

Verified Purchase

Broken TV, brutal customer service

Received a broken TV. Absolutely the worst customer service to get it replaced. I wouldn't buy another item from Sam's online.

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Oct 8, 2020

Elizabeth

5 out of 5 stars review

Verified Purchase

we need more helpful employees like him

The purchase was easy when an employee helped me do it online. He was very helpful I'm sorry i didn't get his name.

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Nov 27, 2020

5 out of 5 stars review

Verified Purchase

Huge 85” TV!

Awesome 85” TV. Just had it installed yesterday. Great picture. It's like being in a movie theater!

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Feb 23, 2021

Starr

4 out of 5 stars review

Verified Purchase

Great Deal

Great deal. Love Samsung. The first tv that came had an issue and Sams club was happy to replace it. The replacement came fast.

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