I bought this the day after Christmas, the unit itself is great. Blue tooth is very poor, looses connection very easily and the probe temperature is not very accurate.

Purchased in June 2018 tried to smoke a small 3lb Pork at 225 F could not get meat temperature to get over 140F even after 10 hours. Took it back to Sams Club and tried again and still after 10 hours could not get temp over 140F. Yes the meat thermometer is accurate. Yes I tried to wrap Pork. Yes I used little amount of water.

I ordered this to replace my old electric smoker, so far, I am liking it. I have used it a few times for ribs and chickens int he past month. Everything has turned out as it should. Looking forward to doing some butt roasting it this spring and summer.

Control panel did not work out of the box. Called Manufacturer was told to take back to Sams club. A big waist of time, was offered an exchange, I declined, wont waste my time trouble shooting something that the Manufacturer should have done before shipping product.

I followed the instructions and when the smoke box gets up to temp the smoker turns off. Reset everything thinking I did it wrong...no I did it right and it shut off...again...and again. I had to finish my pork shoulder in the oven. This thing gets returned on Monday.

The top-mounted controller has failed 3 times. When this happens, you have to unload the cook and put it in the oven in the kitchen. Not a great way to smoke food. This model has known problems. Just look at Youtube videos about it. I went back to my trusty Webber...

The first dozen or so times I used this smoker, I was in love. Worked beautifully. The blue tooth link was fantastic. Unfortunately the temperature probe quit working, negating the benefit of the blue tooth. Next, the smoker started blowing my ground fault protected plugs. Next, it stopped working altogether. I discovered the undersized wires connecting the heating element had burned in two. I fix them, only to have it happen again. I am looking for a better quality unit.

I have issues with the temperature not going high enough and it not being stated in the description that temperature won't exceed to a certain point even if I want it too. Then the real temperature is off about 10-15 degree's off. In reading similar complaints Masterbuilt doesn't want to answer bad review issues and how this will be fixed or admit there seems to be a systemic issue and want us to call customer service/tech support. Well I did that and that's why I writing here because tech support was not helpful. It looks like you guys are side stepping why many people are having such issues. Apologizing or feeling bad doesn't fix the issue. Money makes me feel better or I can just return it.

[This review was collected as part of a promotion.] I bought this smoker last spring and I love using it! I like to have family gatherings at my home, and the whole family has been enjoying the smoked meat coming to the table. Pork butts, pork loin, turkeys and beef chuck roasts have all been delicious and full of great smoked flavor.

I'm having the same problem with the display showing a temperature in the 800 degree range, which I discovered by other reviews is caused by a failure of the bluetooth connection. I removed the app from my phone, and I'm going to try the smoker using just the manual digital display. It's more than just a little disappointing that the company response to all of these issues is to call or email their support contacts. I have both called and emailed. Now 2 days later, I'm still waiting for a response. Not a good first experience with Masterbuilt.